How can we help?

Answers and step-by-step guidance for families, caregivers, clinicians, and organizations — written in plain language, so you can find what you need on a hard day.

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Didn’t find your answer? Send us a message and a real person will get back to you. Caregivers are always welcome to write on a patient’s behalf.

Already have an account? Open the in-app Help Center — every article there can be read aloud to you.

If this is an emergency or someone is in immediate danger, call 911 or your local emergency number right away.

For urgent medical concerns, contact the patient’s care team or clinician directly — this Help Center is for using the app, not for medical advice.

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