Question 1

Create your account

Accepted Answer

Sign up with an email and a password, say who the app is for, and the guided setup takes it from there. Go to the Sign up page and create an account with your name, an email address and a password. The form asks who the app is for: This is for me; Family member or caregiver (setting it up for someone I care for); Speech therapist or clinician (setting it up for a patient); Hospital, facility or organization; or Someone else. It also asks who sent you, so we know how families find us.

Question 2

Invite family and friends

Accepted Answer

Each person gets a personal link that works once and a role — caregiver, family or extended; until they finish signing up a reminder goes out once a day. For the wider circle, anyone in the circle can share one friends link. From My People, open Invite family and friends. Each invitation is personal: a link that works exactly once, tied to a role. Caregiver — full access; Family — Love Bucket, photos, updates; Extended — Love Bucket only. Copy the link, text it or email it. The owner and caregiver-role accounts can invite; only the owner can hand out the caregiver role.

Question 3

Care Team and Home Team: the difference

Accepted Answer

Care Team helps manage my care. Home Team helps me in my home. The founder's rule, word for word: Care Team helps manage my care. Home Team helps me in my home.

Question 4

What is an interdisciplinary care team?

Accepted Answer

Different health professionals working closely with the patient and family on one shared treatment plan; ExpressAgain is where that whole team cares for one patient together. Different health professionals — doctors, nurses, therapists, hospice and palliative clinicians, paramedics — working closely with the patient and family on one shared treatment plan, instead of each keeping a separate one. ExpressAgain is where that whole team cares for one patient together. The founder's own definition is on the What is ExpressAgain page and under Questions on How ExpressAgain works.

Question 5

Invite a clinician or a home professional with a code

Accepted Answer

Each discipline has its own single-use code; the person joins at the IDC Team sign-in and gets a dashboard scoped to their role. Until they do, a reminder goes out once a day. Every clinical role that can join the circle has a code of its own: Speech therapist (SLP), Physical therapist (PT), Occupational therapist (OT), Home health aide / CNA / companion, Chiropractor, Nurse (RN / LPN — PRN, shifts or medications), Palliative care, Hospice, Community paramedic / EMS, Physician (MD / DO / NP / PA), and Home care agency (office / scheduler). Add to your home team or Give access on a card mints the code; send it by link, email, text or QR. A code works once, for this circle only.

Question 6

Speaking in the patient's own cloned voice

Accepted Answer

A short recording becomes a voice that sounds like the person; until it is ready the app uses a built-in voice so the patient is never without one. From Settings, record the person speaking (or upload a recording) and the app creates a personal voice from it, so I love you sounds like the person, not a machine. The recording is sent to the voice service that builds the voice and is not stored by us. Cloning needs a signed-in account.

Question 7

Signing in

Accepted Answer

Email and password, a one-tap sign-in link by email, or your loved one's own number pad on a device the family marked as theirs. Sign in with the email and password you created. Forgot the password? The Forgot your password link emails you a reset. If you would rather not type a password at all, tap Can't get in? Email me a sign-in link instead — the link signs you straight into your own account. It works once and lasts an hour; if it has expired, request a fresh one.

Question 8

Health Tracking: the bedside chart

Accepted Answer

A blood-glucose grid like the paper log, blood pressure and other vitals, pee and bowel logs, weight, sleep, symptoms and events, and meals — with Copy, Print and Analyze. Health Tracking is the family's bedside chart, built for the home-health handoff. The blood-glucose grid is a digital twin of the paper testing log (before and two hours after each meal, bedtime, other, comments) and prints in the layout agencies expect. Then blood pressure; temperature, respirations, oxygen and pain; a pee log and a bowel movement log with last-one timers; weight; sleep; symptoms and events (dizzy spells, mood, falls, nausea, sleepiness); and Meals, which picks from what is in the kitchen and counts it down as meals are eaten.

Question 9

House entry: door codes and who came and went

Accepted Answer

Give each professional their own keypad code when you hire them, revoke it when they leave, and see comings and goings. If a professional arrives for a night shift and can't get in, the patient can go without care all night. House entry prevents that. On a person's profile, the House entry card lets you Assign a code (the door, a suggested code that avoids easy patterns, an optional schedule note), Show it (a deliberate tap; it hides again after twenty seconds), Rotate it and Revoke it with a reason. The professional signs a House Access Acknowledgment before the code is shown to them — like handing over a house key.

Question 10

Join a patient's Home Team or care team with a code

Accepted Answer

Enter the family's code, say who you are, choose a password — then sign in with email and password from any device. The IDC Team sign-in is where a speech, physical or occupational therapist, a nurse, an aide, a physician, a paramedic, a hospice or palliative clinician, or a home care agency's office joins a circle with the code the family generated. Two steps: the code is checked first; only then does the page ask who you are — your name, title and credentials, your facility or practice (an agency's office types its role and the agency's name), your email and a password of eight or more characters. Invite links with the code prefilled skip the typing.

Question 11

No sound when tapping a phrase

Accepted Answer

Check the device volume and mute switch first, then Test my voice in Settings. First check the device itself: turn the volume up with the hardware buttons and make sure the mute or silent switch is off — that is the cause more often than anything else. Then open Settings, Voice and Accessibility, and tap Test my voice. If you hear it there, sound is working and the phrase you tapped will speak too. Some browsers wait for a first tap on the page before they will play any sound; tap once anywhere and try again.

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