Contact and support
Email a real person, send a request from inside the app, text HELP, and what to do in an emergency.
7 articles
- Ask Willie, the ExpressAgain owlWillie E.A. Wise, Willie for short, is the ExpressAgain owl at the bottom right of the website and the app: ask how something works and Willie answers from the Help Center.2 min read
- Email supportWrite to support@expressagain.com and a real person reads it; the Contact page reaches us too.1 min read
- Send a request from inside the appSigned in, the Help Center inbox has a short form and keeps your own requests with an honest status.1 min read
- Texting: HELP and STOPReply HELP to any of our texts for assistance and STOP to unsubscribe.1 min read
- In an emergencyCall 911 or your local emergency number; the app's Emergency page speaks for the patient and reaches the family.1 min read
- Feedback and ideasExpressAgain builds from what families ask for — send ideas through the support form under Feedback or by email.1 min read
- Careers at ExpressAgain: W-2 positions and how to applyThe Careers page lists ExpressAgain's open W-2 positions and holds the application form for each one; applications go through the hiring system, never by email.4 min read
Still need help?
A real person reads every message. Family members are always welcome to write on a patient’s behalf.
Text and in-app
Reply HELP to any of our texts for assistance, STOP to unsubscribe.
Signed in? Send a request from the Help Center inbox and see its status there.
Help Center inboxIf this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.