For employers and benefits brokers
A caregiving benefit your people run from work.And the family's record stays the family's.
Some of the people who work for you are also caring for a parent, a spouse or a child at home. ExpressAgain is where the family runs that care, on any phone or computer: the care team, the day, the medications, the professionals in the home and the papers. Your company sponsors the family's access and never sees the record.
In the browser on any phone, tablet or computer. Nothing to install.
- Employers whose people care for a parent, a spouse or a child at home
- HR and benefits teams adding a caregiving benefit
- Benefits brokers and consultants bringing it to a client
The situation
The care at home does not stop when the workday starts.
Someone on your team is the person the nurse calls, the one who drives to the appointment, and the one who knows whether the professional arrived this morning. Most of that happens during working hours.
The calls in the middle of the workday
The nurse with a question, the pharmacy, the professional running late, a sibling asking how the night went.
The appointments and the hospital stay
Who drives, who goes along, and a discharge that arrives with a day's notice and a list of things to have ready at home.
The shifts at home
Who covers Tuesday, whether they arrived, what was done, and what is owed at the end of the week.
The papers
Who is allowed to talk to Medicare, the plan or the supplier, and where the signed copy is.
We started the app while my mom was in the hospital. It starts in the hospital or the facility, and then it follows you home.
Built for fewer care calls in the workday and less time away from work to coordinate care at home. A pilot measures these with you.
The care, from work
Follow the day at home between meetings, instead of on the phone.
The family runs the record and names the patient, so the app says Sam's Day, Sam's Schedule, Sam's care. The doctors, nurses and therapists join it with a code. Every card below is in the app today and links the Help Center article that describes it.
The Status Board: the day at a glance
Today's plan, the latest readings with who logged them, and what the team is saying, on one screen.
The Status Board →How it works
The patient's status as of today on one screen: today's plan, the latest readings, each with the initials of who logged it and the time, the kitchen heads-up and what the care team is saying. It records and displays what the family and the team wrote, and never interprets it. A sibling with the family role can read it too.
One conversation with the care team
The doctors, nurses and therapists who joined with a code and the family talk in one feed.
The IDC Team feed →How it works
The IDC Team feed is the care team's own conversation: every clinical login, the account owner and the family members with full access read, post and pin there. A glucose reading, a dose or a ticked step of the day shows as an activity line with the initials of who logged it. When the care team posts with Notify the team, the family's phones get a notification, so a question gets answered between meetings instead of on a call.
The day, written down once: Sam's Day
The day as the family wants it run, with steps and how-to videos, ticked off by whoever is there.
The day plan →How it works
Time blocks for the day, each with its steps and a how-to video the family records. Whoever is on shift taps each step off, and the log keeps who did it and when, so nobody has to call to ask whether lunch happened. Story view reads like a note for a first shift; Schedule view prints as a timeline. Every label says the patient's name, never a pronoun.
Medications, with a reminder for whoever is on shift
Times from the label, a pop-up for the professional on shift, and a log of every dose.
Medication schedules and the dose-due reminder →How it works
Each medication with its times from the label. When a set is due, a pop-up asks the professional on shift, or whoever is signed in when nobody is clocked in, to log it as given, skipped or refused. A set nobody logged counts as missed in the Medications report. The app reminds; it does not decide when a medicine is taken.
Health Tracking, against the care team's targets
Readings logged at home, each with who logged it, beside the targets the clinicians gave the family.
Targets and care alerts →How it works
Blood pressure and other vitals, a blood-glucose grid, weight, sleep, meals, the bathroom logs and symptoms, typed by whoever is there. The family types the targets the clinicians gave them, and with care alerts on, a reading outside them goes to the clinicians at once. Green and red only say inside or outside the target. The chart never judges a value.
Get Help Now reaches the family's phone
One tap at home alerts whoever runs the account, the family and the professional on shift.
Get Help Now alerts →How it works
The patient taps Get Help Now, it speaks at once, and after five seconds to cancel the alert goes to whoever runs the account, the family members with full access and the professional on shift, by phone notification, text and email. With no answer, the backup contacts get a text and a phone call. The first I'm on it tells everyone who is going. The app never calls 911 by itself.
Communicate, for a patient who cannot speak
Tap a phrase and the app says it out loud. Communicate is never behind a paywall.
Tap any phrase to speak it →How it works
After a stroke, with aphasia or with ALS, the patient taps a phrase and the app says it out loud, builds a message, or spells a word on the Letters board, and Share sends it to the family and the care team. There is no timer and no rush. Communicating is free for every patient.
We walk through one family's week with you.
The people in the home
The Home Team, scheduled, clocked and paid from a phone.
The professionals who help at home, hired directly or sent by an agency, each have one profile with their agreements, documents, pay and schedule. The family sets the shifts, the clock at the house and the checklists, and This week shows who clocked in, and where, without calling anyone.
Finding help at home
A de-identified questionnaire for anyone the family is considering, answered on their phone.
Find a team member →How it works
Find a team member sends a questionnaire to a person the family is considering: the care tasks, the schedules they can fill, references, whether they are open to a background check, and a proposed rate, answered without a login and with nothing that names the patient. The answers come back side by side to Accept, Propose a rate or Decline.
A weekly schedule, and open shifts when someone cannot come
Regular shifts kept as versions, open shifts the team can claim, and every change in Schedule history.
The weekly schedule and its history →How it works
Each regular shift on the Weekly schedule is kept as versions: Change from a date starts the new times from a day the family picks, and the weeks before keep what they had. When someone cannot come, Can't make it puts the shift on Open shifts for the rest of the team, or the family offers it to one professional with Offer to …. Schedule history keeps every change with who, when and why.
A clock that works only at the house
The professional clocks in and out at the patient's home, checked against the phone at the tap.
Clock in and out only at the patient's home →How it works
With the family's switch on, the Home Team clocks in and out only at the house, or a pick-up place set for that day, checked against the phone's location at the tap and never tracked in between. This week shows where each clock happened. Away from the house, the professional can only Ask the family to fix my time, and the family fixes it or sends them back.
Timesheets, invoices and pay
The clock becomes the timesheet; the family approves the invoice and records the payment.
Home Team management →How it works
Clocked hours add up into the pay period's timesheet. Each professional, or the agency office, sends an invoice for the period; the family approves it, Pay now shows the professional's chosen method, and Mark paid records how and with what reference. A day with a required item missing is held for the family's review, never unpaid: hours worked are always owed.
The days that take a day off
The appointment, the discharge and the papers, ready ahead of time.
These are the days someone asks for time off. The app does not make them disappear; it puts what the family needs for each one in one place.
Appointments, with the ride and who goes along
Each visit with where to go, what to bring, who drives and who goes along, on the one Schedule.
Appointments →How it works
A doctor's visit is booked under Appointments with where to go, what to bring, who is driving and who goes along, and it lands on the Schedule beside the Home Team's shifts, therapy and visitors. A hospital stay or a trip is one entry from a first day to a last day.
Coming Home, when the discharge comes fast
Checklists for the discharge conversation, and the therapy team's home recommendations.
Coming Home →How it works
Coming Home is a practical discharge-prep guide: checklists to walk into the discharge conversation ready, and under them the therapy team's home recommendations, which the family marks Done, In progress or Need help. Every list is a prompt to confirm with the patient's care team, not medical advice.
Important papers: who can speak for the patient
The papers that let the family talk to Medicare, a plan or a supplier, with a status for each.
Important papers →How it works
The health care power of attorney, the living will, the financial power of attorney, the Medicare permission to share and the rest, each with a status and the signed copy uploaded; the signing rules are written for South Carolina and North Carolina. Who can speak for the patient shows as badges on the Care Team page. It is not legal advice, and ExpressAgain receives nothing from anyone it lists.
Bring the questions your people ask HR.
How sponsorship works
Your company sponsors the family's access. The family runs everything else.
Your company pays; the family is not asked
A sponsorship that covers a family's access puts that circle on the Family plan, the whole circle with unlimited family and friends, and nothing in the app asks the family to pay while it runs.
Sponsorship, in plain words →Recorded by our team, one family at a time
The family starts with a free account in the browser. Our team then records your company's sponsorship on that family's circle, with the day it starts and, when there is one, the day it ends. Which of your people can opt in, and how, is set with you before the first family starts.
What the Family plan includes →When someone leaves, the family keeps everything
In the 30 days before a sponsorship ends, the family sees one card on the Care Team page: the coverage ends, everything recorded stays theirs, and they can continue on their own plan. After it ends, the circle keeps its access for a 30-day grace period. Nothing the family recorded is ever taken away.
When a sponsorship ends →
What your company sees
Your name on one line. Never the record.
What the family sees about your company
The family who runs the account sees one line on its Care Team page: Sponsored by, your company's name, base access, and the end date when there is one, labelled Employer.
The record is the family's: who joins the circle, and what each person in it can see, is the family's choice.
Who can see what →What your company never sees
- Your company has no login, no screen and no report in ExpressAgain.
- No reading, medication, day plan, feed post, paper or Home Team detail goes to your company.
- A sponsorship is read only by the family who runs the account and by our team.
For benefits brokers and consultants
Bring it to a client in one 30-minute call.
Bring us into the conversation
Book the 30-minute briefing with your client on the call, or send us the client's details in the form below with the role Benefits broker or consultant.
We walk through one family's week
What an employee's family uses from work, how a sponsorship is recorded, what the employer sees and what it never sees.
Scoped with the employer
Who can opt in, the start date and what a pilot measures are set with the employer and you, in plain terms.
There is no broker portal or broker program. Talk to us about your client, and we set up the briefing with you.
How an employer starts
Three steps, starting with the families who want it.
Book the 30-minute briefing
We walk through one family's week in the app with you: the Status Board, the feed, the day, the Home Team, and how a sponsorship is recorded.
Scope a pilot
Which of your people can opt in, how they let us know, the start and end dates, and what the pilot measures with you.
Families start
An employee creates the family's free account in the browser, invites the family and the care team, and our team records your company's sponsorship on that circle.
Questions
What employers and brokers ask us.
Start with the families who want it. See one family's week in the app.
Book the 30-minute briefing, or tell us about your company or your client and a real person replies within one business day.
Request a briefing
Talk to us about a caregiving benefit.
Tell us about your company or your client: roughly how many people, where they work, and what you hear from the ones caring for someone at home. A real person replies within one business day, and the briefing walks through one family's week.
Rather pick a time now? Book a 30-minute briefing.
One team, one plan
Built for the interdisciplinary care team
An interdisciplinary care team is a group of different health professionals who work together closely with the patient and family to create a single, shared treatment plan. ExpressAgain is the platform where all of those parties care for one patient together: the same day, the same medications, the same notes, and the same record of who did what and when.
Family
the daughter, the siblings, the friends who show up
Home care
aides hired directly or sent by an agency
Clinicians
nurses, therapists, hospice, palliative, paramedics
Agencies
the office that staffs, schedules and bills