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Targets, when to call, and care alerts

The family types the care team's own ranges; every reading goes to the active clinical logins as an alert, flagged when it falls outside the targets.

2 min readUpdated For: family, clinician

Targets and when to call is where the family types the care team's own ranges (glucose tiers, blood pressure, vitals, weight) and the when-to-call instructions. They print beside every log. A clinician on the care team (any clinical discipline, or an organization's provider with access to the patient) can also update them on the Care targets tab of the care dashboard; Home Team aides and the agency office cannot. The change lands in the same fields, so Health Tracking, the green and red colors and the care alerts follow it at once, and each group shows who changed it last and when, for example Updated by Dr. Sample, Sep 28, with the earlier value and a Put back button for the family. A clinician's change also appears as a line in the team feed.

Care alerts: every glucose, vitals or symptom entry becomes one plain line — Glucose, breakfast before, 312, above target — and goes to every active clinical login on the circle. If the team was reached in the last ten minutes the lines wait and go out together (a bedside session that logs five things is one message, not five); a line outside the targets goes out at once. The email carries the lines; the text says only that a new alert needs a look, with no values. Each clinician chooses instant, a daily digest, or off. The family's On/Off switch on Health Tracking controls the whole thing, and the page says how many clinicians will receive it.

A login whose access was removed is never a recipient again, and the agency office never receives clinical alerts.

The person who logged a reading is never sent the alert about it: they just entered it. Everyone else is. When a professional logs a reading outside the targets, whoever runs the account and the family members with full access get it: a phone notification that says only A flagged reading needs a look, or, when phone notifications are not on for them, one email with the lines and an Open Health Tracking button. When the family logs one, the care team gets it by each person's own Alerts choice. The family hears about flagged lines only, never every reading, and the reading itself, with its color and who logged it, stays in the log for everyone.

What it looks like

Screens at phone width, with sample names — no real person’s information.

Health Tracking with the switch that sends every new reading to the care team.
Health Tracking with the switch that sends every new reading to the care team.
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