Getting started
Accounts, who is who, the guided setup, signing in and finding your way around.
15 articles
- Referrals: your named link, an email or a text from here, My referrals, and a week of Family for a friendEvery signed-in account has a Referrals page in its left menu: your own named link (expressagain.com/r/your-name) that carries who you are referring, an email or a text sent from the page, My referrals (who you referred and where each one stands), and, for patient and family accounts, up to three guest passes for a week of Family. The page is four sections, each its own address.6 min read
- The affiliate programAffiliates are people who only refer: they apply at expressagain.com/affiliate, and once approved get an affiliate ID, a named link and a portal that shows every referral, what it earned under the Referral Program Terms, and each month's payout.5 min read
- What ExpressAgain isA communication app for people who can think, read and understand but cannot reliably speak, plus the tools a family uses to run their care.1 min read
- Create your accountSign up with an email and a password, say who the app is for, and the guided setup takes it from there.1 min read
- Who is who: patient, owner, caregiver role, family and friendsOne owner account at the center; linked accounts with a role; separate logins for the care team and the home team.1 min read
- Getting started: setting up your loved one's careA new account chooses Start talking now or Set up the patient's care; the answers decide what opens first in the menu and which parts of the plan are needed now, and the finished setup becomes the patient's plan.4 min read
- The voice and display setupFour short steps: who it is for and the condition mode, display preferences, voice and emergency contacts, then a review — every answer can be changed later.2 min read
- Your welcome page and setting upThe account that runs the circle has a welcome page at /welcome: a short list of what is left to set up, each with one button to the page where you do it, plus three things to get started fast.2 min read
- Signing in: the Log in menu, Find my sign-in and your passwordLog In at the top of every public page opens Log in as: families, the IDC Team, the Home Care Team, organizations, partners and affiliates each go straight to their own sign-in. Not sure which one? Find my sign-in emails you a link to each sign-in your email has.4 min read
- Finding your way around: the menuDashboard, My Care Plan and My People on top, then Communicate, ID Care Plan, HCT Management (with Find HCT as its last item), the patient's care group, Family and Friends, More, and Emergency.3 min read
- The family member's dashboardLinked family and friends land on their own warm home in the circle: the latest moment from the feed and big doors to what they can do.1 min read
- Search everythingOne search box on the top bar looks through phrases, Medical Words, lessons, help articles and every page.1 min read
- How the app refers to the patient: name first, then the pronouns you choosePages, menus, emails and the care team's dashboard say the patient's name first; where a pronoun is needed, a setting on the Patient Profile decides she, he, they or the name again.3 min read
- Time zones: the patient's clock and yoursThe app keeps two clocks: the patient's time zone, where your loved one lives, which runs medication times, reminders and the daily messages; and your own, which only changes how times look to you, including when you travel.3 min read
- Dates are picked from a calendar, and what Was typed as meansEvery date in the app opens the phone's own date picker instead of a box to type in, with Clear for an optional date; a date typed in words before is kept and shown under the picker as Was typed as until a new date is picked.3 min read
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