Account, plans and billing
What is free, the Family Circle plan, founder codes, the trial, sponsorship and the Billing page.
7 articles
- What is free and what the plans addCommunication is free forever; the Family Circle plan connects the circle; Clinician and Organization plans are described on the Pricing page.1 min read
- Using a founder access codeWhile checkout is not live, a founder code unlocks the Family Circle on the Upgrade page inside the app.1 min read
- The trial, and why nothing is gated todayCircles created after launch get a seven-day trial; circles from before are never put on a clock; with no way to pay yet, nobody is locked out.1 min read
- Card payments and invoicesNot yetNo card processor is connected yet; plans activate with codes, and no invoices are created because nothing is owed.1 min read
- Sponsorship, in plain wordsWhen an organization or health plan covers your access you are not asked to pay; a grace period protects the family if a sponsor stops.1 min read
- The Billing and plan pageOwner only: the real plan state, plan details, and a link to support; members see a note that billing lives with the account owner.1 min read
- Her own key: a second login and a trusted deviceGive the patient her own email and password on the same account, or a number code that works on the devices you mark as hers.1 min read
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