Account, plans and billing
What is free, the Individual and Family plans, founder codes, complimentary plans, the trial, sponsorship and the Billing page.
9 articles
- What is free and what the plans addThree family plans: Free (Communicate, for every patient), Individual (one person running the care) and Family (the whole circle). Practices, hospitals, agencies and health plans book a call.2 min read
- Using a founder access codeWhile there is no way to pay in the app yet, a founder access code from ExpressAgain unlocks the Family plan on the Upgrade page inside the app.1 min read
- The trial, and why nothing is gated todayCircles created after launch get a seven-day trial; circles from before are never put on a clock; with no way to pay yet, nobody is locked out and no plan limit applies.1 min read
- Card payments and invoicesNot yetNo card processor is connected yet; plans activate with codes, and no invoices are created because nothing is owed.1 min read
- Sponsorship, in plain wordsWhen an organization or health plan covers your access you are not asked to pay; a grace period protects the family if a sponsor stops.1 min read
- Complimentary plansExpressAgain can make a circle's Family plan complimentary: everything in Family, unlimited family and friends, and nothing to pay, before and after billing launches.1 min read
- The Billing and plan pageOwner only: the real plan state, plan details, and a link to support; members see a note that billing lives with the account owner.1 min read
- The patient's own key: a second login and a trusted deviceGive the patient their own email and password on the same account, or a number code that works on the devices you mark as theirs.1 min read
- AI assistants: what they can read about ExpressAgain, and buying a plan through onePartly builtAI assistants can read ExpressAgain's public pages, the Marketplace services, open jobs and this Help Center through read-only tools that never see private information; buying the Individual or Family plan through an assistant is built and waits on each assistant company's approval.2 min read
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