ExpressAgain

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What's new

Every feature we ship, newest first, with who it is for and how to use it, step by step. 56 updates since September 24, 2026.

56 updates, newest first

October 2026

  1. Support communities on MeetMindz

    • Families
    • Nonprofits

    Families can talk with other families going through the same thing, in groups on MeetMindz, a separate community site with its own sign-up. There is a group for brain tumors and glioblastoma, aphasia and stroke, ALS and Parkinson's, dementia, head, neck and throat cancer, ICU and recovery, hospice and palliative care, and family caregivers. Nothing from ExpressAgain is shared with MeetMindz.

    How to use it· 4 steps
    1. Open the menu and the Family & Friends group.
    2. Tap Support communities (right after Comeback Stories).
    3. Read the list of groups and the separate-site line.
    4. Tap Join on MeetMindz. It opens in a new tab, where you sign up on MeetMindz itself.
    Open it Read the help articleIn the app: Support communities

  2. Home visits: Log this visit, and in-home assessment requests

    • EMS
    • Practices
    • Agencies

    A clinician who visits the home logs the visit from the field view: when, any vitals taken, and the findings in plain words. It is shared with the family and everyone on the care team, and the patient's record shows a Last visit card. A practice can ask a partner for an in-home assessment (Routine, Same day or Urgent); the partner accepts and assigns someone, or declines with a reason, and the visit they log completes the request. A partner's own system can also send visits through the Partner API, whose keys are issued after a signed BAA.

    How to use it· 5 steps
    1. Practice: on Patients, tap Request an in-home assessment on the patient's row, type the reason, pick How soon, who you would like to visit and the partner, then tap Send the request.
    2. Partner: open Caseload. Open requests sit on top; tap Accept and pick the person, or Decline with a reason.
    3. On the day: tap Field view on the patient's row (or Log this visit on the accepted request).
    4. Tap Log this visit, set the date and time, add the vitals you took and the Findings, then tap Save the visit.
    5. The request shows Findings sent for the practice, and the family sees the visit on the feed.
    Open it Read the help articleIn the app: Organization panel (Caseload for an EMS service)

  3. Snap the bottle: read a prescription label into a medication

    • Families
    • Professionals

    Take a photo of a pharmacy label and the app reads it into a medication form for the family to check: the name, strength, directions, prescriber and pharmacy. Anything the label did not say clearly is marked fill in, and nothing is saved until the family confirms. A bottle already on the list offers Update the one we have. A care-team login or a Home Team professional can snap a bottle found in the home; it waits under Found in the home until the family adds it, updates the one on the list, or marks the old one set aside. The patient's name, address, birth date and phone from the label are never kept.

    How to use it· 5 steps
    1. Open ID Care Plan, then Prescriptions.
    2. Tap Snap the bottle, then Take or choose a photo of the whole label, flat and in focus.
    3. Check each field; type anything marked fill in.
    4. Tap Add to the list, or Update the one we have when the medication is already there.
    5. Optional: tick Keep this photo on the medication, or Set up a taper from these directions after saving.
    Open it Read the help articleIn the app: Prescriptions

  4. Appointments: Did this happen?

    • Families
    • Professionals

    Once a booked appointment's time has passed on the patient's clock, the app asks Did this happen? with Done, Didn't happen or Rescheduled. The family and the professional the visit is with can answer, add what happened or why it did not, and Undo. Marked visits stay on the Schedule with a pill and no longer hold the time. When a professional marks their own visit done, Log my minutes fills in Log a contact for them.

    How to use it· 4 steps
    1. Open Appointments (or the patient's Schedule) after the visit time.
    2. Under Did these happen?, tap Done, Didn't happen or Rescheduled on the visit.
    3. Optional: tap Add what happened (or Add why) and type a line.
    4. Professionals: after Done, tap Log my minutes, check the details and save, or tap Not needed.
    Open it Read the help articleIn the app: Appointments

  5. EMS and community paramedicine: Caseload, crews, the field view and the partner directory

    • EMS
    • Practices

    An EMS or community paramedicine service can be its own organization. Its panel reads Caseload: the patients practices referred to it, with the crew assigned to each referral. The field view is a phone-first page for one patient: allergies and DNR, current medications with today's dose, recent dose changes, the latest readings with who and when, and the emergency card. The partner directory on Settings lets an organization be listed, find a partner on ExpressAgain, and ask, accept or decline a partnership.

    How to use it· 4 steps
    1. Sign in at the IDC Team sign-in with your organization email and password; the panel opens on Caseload.
    2. Administrators: on a referred patient's row, tap Add crew and pick who visits.
    3. Before a visit, tap Field view on the patient's row and read it on your phone.
    4. On Settings, open Partner directory: choose whether your service is listed, open Find a partner on ExpressAgain, and answer requests.
    Open it Read the help articleIn the app: Organization panel

  6. Team tasks with a do-by date and reminders

    • Families
    • Professionals
    • Practices

    A task is something one or more people on the patient's team need to do by a date: who to call, what to ask, which form to bring. Each person sees their own open tasks on their dashboard and gets a reminder a week out, the day before, and once when it is past due. Done tasks show who closed them and when. Friends never see tasks.

    How to use it· 5 steps
    1. Open Care Team and scroll to Tasks for the team.
    2. Tap Add a task, say what needs doing, and pick Who it is for.
    3. Set the do-by date (a date, or words like early December) and, if it is about an appointment, pick it.
    4. Tap Add the task. The people picked see it under Your tasks on their dashboard.
    5. When it is done, tap Mark done; Open it again undoes that.
    Open it In the app: Care Team

  7. Standing instructions from the care team

    • Families
    • Professionals

    Instructions that were said out loud, like water every two hours during chemo or check blood pressure once a day, now live in one list with who said it, when, and until when. An instruction can link to the drink-water reminder or carry a daily phone reminder. The list shows on Health Tracking, the Status Board and the care dashboard, and every change is kept so an earlier version can be put back.

    How to use it· 5 steps
    1. Open ID Care Plan, then Health Tracking, and open Standing instructions from the care team.
    2. Tap Add an instruction and type it in the words it was given.
    3. Pick Who said it (a Care Team card, or type a name) and When it was given; add Until (optional) for a short-term instruction.
    4. Choose a Reminder if one helps: the drink-water reminder or a phone reminder once a day.
    5. Save. Everyone on the team sees it now; Change and Remove keep the earlier words under Changes.
    Open it Read the help articleIn the app: Health Tracking

  8. Show us: report a problem with a recording, from any page

    • Everyone

    A Show us button sits beside the owl on every signed-in page: the family app, the care dashboard and the organization panel. It opens Show us what's wrong with the current page attached. Record the screen (on a computer), upload a video or screenshot, or paste a link, and a real person reads it. The same three ways sit under Show us (optional) on every Suggest a feature form, and you follow the status with your suggestions.

    How to use it· 4 steps
    1. On the page where something is wrong, tap Show us at the bottom right, beside the owl.
    2. Under What went wrong?, say it in a few words.
    3. Add a recording of the screen, upload a video or screenshot, or paste a link (all optional).
    4. Tap Send report. Follow it under Your suggestions on Suggest a feature.
    Open it Read the help articleIn the app: Suggest a feature

  9. Which days a medication is given: cycles, weekdays, every few days, set days

    • Families
    • Professionals
    • Practices

    A medication no longer has to be every day. Choose Days of the week, Every few days, On and off (cycles, such as 5 days on and 23 off for 6 cycles), Set days, or a Taper. On any other day nothing is due: no dose chips, no pop-up, no phone reminder, and the reports never count it as missed. Cycles and set days also show on Appointments for the next two months. Paused and stopped now stay in step with the dose history on every device.

    How to use it· 5 steps
    1. Open ID Care Plan, then Prescriptions, and tap the medication.
    2. Open Dose and schedule and pick Choose which days.
    3. Pick Days of the week, Every few days, On and off, or Set days, and fill in the days from the prescription.
    4. Check the dose days shown as you type, then tap Save which days.
    5. The card shows the pattern; See the dose days lists them.
    Open it Read the help articleIn the app: Prescriptions

  10. Fixed: booked appointments and visits show on their day again

    • Families
    • Agencies

    Appointments and visits booked on the calendar were being read with the wrong date and did not appear on the patient's Schedule. They show on their day again, the overlap check sees existing bookings, and the booking link shows busy times correctly.

    How to use it· 3 steps
    1. Open the patient's Schedule from the menu (the group named after the patient).
    2. Find today or the visit's day: booked appointments and visits are on it.
    3. Book a new appointment from Appointments; it appears on the Schedule on its day.
    Open it Read the help articleIn the app: Schedule

  11. Resend a waiting invite from the care card

    • Families

    When someone was given access but has not signed up yet, their card on Care Team now shows Resend email, Resend text, Copy link and Cancel invite, with the daily-reminder line. A resend can go once every 10 minutes per channel, and the result is said in plain words.

    How to use it· 4 steps
    1. Open ID Care Plan, then Care Team.
    2. Find the person's card; a waiting invite shows its own line.
    3. Tap Resend email or Resend text (only the ways that apply show), or Copy link to send it yourself.
    4. Tap Cancel invite if they should no longer join.
    Open it Read the help articleIn the app: Care Team

  12. Tapered doses that step down on set days

    • Families
    • Professionals
    • Practices

    A taper is a dose that steps down (or up) on set days, like every 6 hours for 14 days, then every 12 hours for 4 days, then once a day. Paste the label's directions and Read the steps fills in each step; anything unclear is left empty for you. From then on each day follows its own step: the dose chips, the dose-due pop-up, phone reminders, reports, the clinicians' Medications tab and the Emergency card. Nobody has to change the dose by hand on the day it steps down.

    How to use it· 5 steps
    1. Open ID Care Plan, then Prescriptions, and tap the medication.
    2. Open Dose and schedule, pick Choose which days, then Taper.
    3. Paste the directions from the label and tap Read the steps.
    4. Set the day the first step starts and the time of each step's first dose; check every step against the label.
    5. Tap Save the taper. The card shows Tapering with today's step; See all steps lists them all.
    Open it Read the help articleIn the app: Prescriptions

  13. Care Team: Nurse is a type of care, and a removal sticks

    • Families

    Nurse (RN / LPN) is now its own type of care, with a Nurse filter and a Nurse tag on the card. A new contact opens on top of the list. Removing someone from the team now stays removed on every device, and removing a card that has a login behind it ends that person's access at the same time.

    How to use it· 4 steps
    1. Open ID Care Plan, then Care Team.
    2. Tap Add a contact; the new card opens first. Pick Nurse (RN / LPN) as the type of care for a nurse.
    3. To remove someone, open their card and tap Remove from the team (Remove from the team and end their access when they sign in).
    4. Confirm. They stay gone on every device and can no longer open the patient's information.
    Open it Read the help articleIn the app: Care Team

  14. Invite reminders once a day until they sign up

    • Families
    • Practices
    • Agencies

    Someone invited to a patient's team who has not finished signing up gets one reminder a day, at a different hour each day, in the patient's name, until they join, the invite is cancelled, or 30 days pass. The waiting row shows how many reminders went, when the last one was opened and when the next one comes.

    How to use it· 4 steps
    1. Invite someone from Care Team with Add to your home team or Give access.
    2. Find their waiting row under Add to your home team.
    3. Read the reminder line: how many went, the last one opened, the next one.
    4. Cancel the invite to stop the reminders.
    Open it Read the help articleIn the app: Care Team

  15. IDC Team feed: videos on a post, and Notify the team now

    • Families
    • Professionals

    A post on the IDC Team feed can carry a video beside the photo, from a phone or a computer. A post whose author forgot to tick Notify the team now shows Notify the team now, once, for its author or the family: it sends the same email, text and phone notice about that post. Videos that a phone refuses to play now get a second way in before the Open the video card.

    How to use it· 4 steps
    1. Open ID Care Plan, then IDC Team feed.
    2. Write the post, then tap Add a video (or Add a photo) and pick the file.
    3. Tick Notify the team to tell everyone now, and post.
    4. Forgot to tick it? On your post, tap Notify the team now and confirm. The post then reads Team notified.
    Open it Read the help articleIn the app: IDC Team feed

September 2026

  1. First and last name everywhere

    • Everyone

    Every name in the app now has a first name and a last name field: the patient, the account holder, family members and invites, care logins, professionals, organization people, visitors, and every lead and public form. People lists are sorted by last name.

    How to use it· 3 steps
    1. Open My People, Care Team or any form that asks for a name.
    2. Type the First name and the Last name in their own boxes.
    3. Lists of people now sort by last name.
    Open it Read the help articleIn the app: My People

  2. Daily moments: one per person, four emails a day by default

    • Families

    The circle's daily moments (a morning hello, lunch, a few words of encouragement, goodnight and more) now reach each person once, even in two circles. Email carries four of them a day by default, spread through the day; phone notifications come first when they are on. Each person picks the moments per channel.

    How to use it· 3 steps
    1. Open Settings, then the Family & Friends tab (members: Notifications & Alerts).
    2. Under each channel (phone notifications, email, texts), choose Every moment, A few a day, Once a day, Pause for a week or Off.
    3. Open Pick the moments to switch single moments on or off.
    Open it Read the help articleIn the app: Settings

  3. Water: a drink log, a daily goal or limit, and drink-water reminders

    • Families
    • Professionals

    Health Tracking has a Water tab: log a bottle, a cup, a large bottle or a typed amount, with a total for the day. A daily goal or limit can be set by the family or a clinician on the Care targets tab. The drink-water reminder goes every 2 or 3 hours, between a start and an end time, to the patient's own device, the professional on shift and the family members chosen, and skips a time when water was logged in the last hour.

    How to use it· 5 steps
    1. Open ID Care Plan, then Health Tracking, and the Water tab.
    2. Tap A bottle, A cup or A large bottle, or type the ounces, to log a drink.
    3. Under Water goal and reminders, tap Set a goal for a daily goal or limit.
    4. Turn on the Drink-water reminder, pick Remind every 2 or 3 hours and the first and last reminder of the day.
    5. Under Who gets it, tick the patient's own device, the professional on shift and any family members, then tap Save reminder.
    Open it Read the help articleIn the app: Health Tracking

  4. Diet plans recommended by the clinician

    • Families
    • Professionals
    • Practices

    The kitchen follows a diet plan: diabetic, heart-healthy and low-sodium, kidney, gluten-free, pescatarian, soft, pureed and more, and plans combine. A doctor or nurse recommends it from the Care targets tab, or the family sets it. Recipe ideas, the day plan, the store check, the grocery staples, Snap the meal and Eating Out all follow it, and the health report gains a Diet and meals section.

    How to use it· 4 steps
    1. Open Menu & Kitchen and read the Following line under the title.
    2. Tap Change to pick one or more plans, add the care team's notes, and save.
    3. Clinicians: on the care dashboard, open Care targets and use the Recommended diet card.
    4. The planner, the store check and Eating Out follow the plan from then on.
    Open it Read the help articleIn the app: Menu & Kitchen

  5. Show a patient what families get

    • Practices

    Anyone at a practice can show a patient and their family what the app does, from the panel's Show a patient page: open the demo family in read mode in a new tab, share the families page by link or QR code, read a one-minute explanation aloud, and go straight to enrolling them.

    How to use it· 5 steps
    1. In the organization panel, tap Show a patient in the left menu.
    2. Tap Open the demo family (read mode); it opens in a new tab with a Demo workspace strip on top.
    3. Let the patient scan the QR code, or tap Copy the link to send the families page.
    4. Open Read this to the patient (about a minute) and read it aloud.
    5. Tap Invite a patient to enroll them from Patients.
    Open it In the app: Show a patient

  6. A clinician's note to the care team

    • Professionals
    • Practices
    • Families

    A clinician can leave a note for the patient's team from the care dashboard or the organization panel. It lands on the IDC Team feed with the clinician's credential and organization, takes replies, and the family is told by an activity line and a phone notification. The clinician can ask the family to acknowledge it, and who acknowledged and when shows under the note.

    How to use it· 4 steps
    1. Clinicians on the care dashboard: open the team feed and tap Add a note for the patient's team.
    2. From the organization panel: on Patients, open Add a note for the patient's team under the patient.
    3. Type the note and post it.
    4. The family reads it on the IDC Team feed and can tap Acknowledge.
    Open it Read the help articleIn the app: IDC Team feed

  7. Partners, and referring a patient to a partner

    • Practices
    • Agencies
    • EMS

    An organization keeps the companies it works with on Settings: community paramedicine, home health, therapy, a lab, equipment or a pharmacy. A partner that is on ExpressAgain can receive a referral: the practice refers an enrolled patient, the partner's people see that patient as their own caseload, and the family is told and can end it. A family's care card can say Works with the practice's partner.

    How to use it· 4 steps
    1. On Settings, under Partners, tap Add a partner, fill in the company, type and main contact, and tap Save the partner.
    2. On Patients, tap Refer to a partner on the patient's row.
    3. Pick the partner, the person if you know them, and type why.
    4. Tap Send the referral. The row shows a Partners line with End.
    Open it Read the help articleIn the app: Organization Settings

  8. The full patient record, bulk enroll and a CCD summary import

    • Practices
    • Hospitals

    A practice can keep a full patient record on the organization side: names, identifiers, contact details, addresses and related people, each with where it came from. Patients can be enrolled in bulk from a spreadsheet or from a CCD summary file, with a preview before anything is sent. Insurance and the last 4 of the Social Security number stay off until ExpressAgain switches them on for the organization.

    How to use it· 4 steps
    1. Open Patients in the organization panel.
    2. Tap Bulk enroll / Import and download the template, or choose a CCD summary file.
    3. Check the preview: who is new, who matches, what will be sent.
    4. Confirm. Each row's Patient record shows the details and their source.
    Open it Read the help articleIn the app: Patients

  9. Find a patient by first or last name, and Acknowledge all

    • Practices

    On the organization panel, Find a patient searches as you type, by any part of the first or last name, only among the patients you may see. Feed & alerts gains Acknowledge all, which asks first and then acknowledges every flagged alert still waiting under the filters on screen.

    How to use it· 4 steps
    1. Open Feed & alerts or Reports in the organization panel.
    2. Type part of a first or last name in Find a patient and pick from the matches.
    3. On Feed & alerts, tap Acknowledge all beside the count of flagged alerts.
    4. Confirm, and every flagged alert under the current filters is acknowledged.
    Open it Read the help articleIn the app: Feed & alerts

  10. Preview before the contract: three patients and three people

    • Practices
    • Agencies

    An organization can try ExpressAgain in preview before a contract: three patients and three people from the office, with the panel working as it will. In preview a provider may invite people from their own office. Settings, the Plan card and the Team page show what is used and what is left, and Ask for more people sends a request.

    How to use it· 4 steps
    1. Open Team in the organization panel and read the Preview counter.
    2. Tap Invite a team member while places are left.
    3. At the limit, tap Ask for more people (or Ask for more patients on Settings).
    4. Settings, Your plan shows the preview limits until the contract is signed.
    Open it Read the help articleIn the app: Team

  11. Agencies and hospices: the organization panel in their own words

    • Agencies

    An organization set up as an agency or a hospice now reads as one everywhere the preview speaks: the banner, the unlock button, the team limit and every welcome email say agency or hospice, and the demo link books the agency demo or the hospice and palliative demo. A Help Center article explains running an agency on ExpressAgain today.

    How to use it· 3 steps
    1. Sign in to the organization panel as an agency or hospice.
    2. Read the preview banner and Unlock all agency features.
    3. Open the Help Center article Running an agency on ExpressAgain today.
    Open it Read the help articleIn the app: Organization panel

  12. The medication card in named sections, and doses on the day's log

    • Families
    • Professionals

    An open medication shows only what you need to log a dose: one short line and today's dose chips. The rest sits in five named sections that start closed: Dose and schedule, Prescription, Dose history, Refills log, and Name and status. After a dose is logged, Next medication opens the next one still due. Every dose logged also shows under Medications today on the Day page, the Status Board and the professional's Checklist. A Health Tracking link sits at the top of Prescriptions.

    How to use it· 5 steps
    1. Open ID Care Plan, then Prescriptions, and tap a medication.
    2. Tap today's dose chip to log it.
    3. Tap Next medication to open the next one with a dose still open.
    4. Open a named section (Dose and schedule, Prescription, Dose history, Refills log, Name and status) only when you need it.
    5. Use Open all or Close all above the list.
    Open it Read the help articleIn the app: Prescriptions

  13. Meals: Edit moves a meal between breakfast, snack, lunch and dinner

    • Families
    • Professionals

    A meal logged under the wrong meal can be moved: Edit on Health Tracking's Meals opens Which meal with the day and time. Snap the meal now starts on the meal the patient's clock says, not the photo's guess.

    How to use it· 3 steps
    1. Open ID Care Plan, then Health Tracking, and the Meals tab.
    2. Tap Edit beside the meal (or tap its time).
    3. Pick Breakfast, Snack, Lunch or Dinner, check the day and time, and Save.
    Open it Read the help articleIn the app: Health Tracking

  14. Care cards: title, first and last name, and the next visit on the calendar

    • Families
    • Practices

    A care card holds a title (Dr., Mr., Mrs., Ms.), a first name and a last name, or one name for a clinic or hospital. Next visit is a day and time: Put it on the calendar books one appointment on Appointments, and a new day or time moves that same appointment. The doctor's Patient info shows the same next visit.

    How to use it· 4 steps
    1. Open ID Care Plan, then Care Team, and tap the pen on a card.
    2. Fill in Title, First name and Last name (or tick This is a clinic, office or hospital).
    3. Under Next visit, pick the day and time and tap Put it on the calendar.
    4. The card reads Next visit with the day and time, linked to the appointment.
    Open it Read the help articleIn the app: Care Team

  15. Organizations: see who opened the invite, and easy enroll

    • Practices

    Organization emails show when they were delivered, opened and clicked. The family's Care Team strip shows when each clinician last opened the patient's dashboard. The panel has a primary Enroll a patient button with the places left, and after sending, a success card with Enroll another.

    How to use it· 3 steps
    1. On the Panel, tap Enroll a patient.
    2. Type the patient's first and last name and the family's email or cell, and send.
    3. Tap Enroll another, or go back to the panel.
    Open it Read the help articleIn the app: Organization panel

  16. Pages for hospitals, cancer centers, discharge programs and health plans

    • Hospitals
    • Health plans

    The public site has a page for each of these buyers: hospitals and facilities, cancer centers, discharge and transitional care programs, and health plans and Medicare Advantage. Each says what is built, how it works for that program, and books the right demo. None of them carries a price or an outcome number.

    How to use it· 3 steps
    1. Open the public site and the This Is For menu.
    2. Pick Hospitals & Facilities, Cancer Centers, Discharge Programs or Health Plans.
    3. Read the page, then use its demo request to book a call.
    Open it In the app: For Discharge Programs

  17. Dose history: every change the doctor ordered

    • Families
    • Professionals
    • Practices

    Each medication keeps a dose history: started, increased, decreased, changed, paused, resumed or stopped, with the dose before and after, the day it starts and who ordered it. Changing a dose asks whether it is a dose change from the doctor or a typo fix. Every change is a line on the care-team feed and a phone notification, and the Emergency card follows the new dose. A physician, nurse, hospice or palliative login can record a dose change too.

    How to use it· 4 steps
    1. Open ID Care Plan, then Prescriptions, and tap the medication.
    2. Change the strength or how much; when asked, pick Increase, Decrease or Other change (or Just fixing a typo).
    3. Fill in the date it starts and who ordered it, and save.
    4. Or tap Record a dose change to add one after the fact. Open Dose history to see them all.
    Open it Read the help articleIn the app: Prescriptions

  18. Organization panel: the notification bell, and Archive a patient

    • Practices

    The organization panel has a notification bell beside Guide with the newest lines from Feed & alerts. Each patient row has Archive, which asks why the patient is leaving the program and ends the enrollment; the history stays under Archived. The panel shows N of M patients.

    How to use it· 3 steps
    1. Tap the bell in the panel's header to see the newest lines.
    2. On a patient row, tap Archive.
    3. Pick why the patient is leaving the program (or Other with a note) and confirm.
    Open it Read the help articleIn the app: Organization panel

  19. Targets updated by the doctor, with attribution

    • Professionals
    • Practices
    • Families

    A physician or nurse on the care team can update a target group (glucose, blood pressure, vitals, weight) from the Care targets tab of the care dashboard. The family's chart, the colors and the care alerts follow at once, each group says Updated by and when, and the family can Put back the earlier value.

    How to use it· 3 steps
    1. Clinicians: open the patient's care dashboard and the Care targets tab.
    2. Change the numbers in a target group and save.
    3. The family sees Updated by with the name and day on Health Tracking, and can tap Put back.
    Open it Read the help articleIn the app: Care dashboard

  20. Log a call or visit, with the result

    • Families
    • Practices
    • Hospitals

    On Care Team the family notes a call to the office or the on-call nurse, a video or office visit, the EMT coming out, urgent care, the emergency room, a hospital admission or a discharge date: the kind, day and time, how long, who was involved, the result and a note. A typed discharge starts the practice's transitional care clock, and every entry shows on the Billing support report.

    How to use it· 4 steps
    1. Open ID Care Plan, then Care Team.
    2. Under the organizations strip, open Log a call or visit.
    3. Pick the kind, the day and time, how long and who was involved.
    4. Add the result and a note, and save. Edit changes it later.
    Open it Read the help articleIn the app: Care Team

  21. Locations and practice groups

    • Practices
    • Hospitals

    An organization is the legal entity that signs; its offices are locations, each with its own providers and patients, and locations can be grouped into practice groups. A practice group administrator sees every location in the group, and a practice group can carry a default escalation window.

    How to use it· 3 steps
    1. On Settings, under Practice groups, type the group's name and tap Add.
    2. Under Locations, pick each location's practice group.
    3. On Team, invite the group's administrator with the role Practice group administrator and pick the group.
    Open it Read the help articleIn the app: Organization Settings

  22. Since your last visit, for each discipline, and the weekly visit email

    • Professionals

    The care dashboard opens on what was logged since the clinician's last visit, chosen for their discipline: counts, ranges and what changed, never a diagnosis. A weekly visit email sums it up for those who want it.

    How to use it· 3 steps
    1. Sign in at the IDC Team sign-in and open the patient's dashboard.
    2. Read Since your last visit, the first tab behind Today.
    3. Read the counts, ranges and changes for your discipline; a home health aide finds it below the start-of-shift Checklist.
    Open it Read the help articleIn the app: Care dashboard

  23. The patient's own words

    • Families
    • Professionals

    A group named after the patient holds the names, places, shows and needs no ready-made library could know. It comes first in the Phrase Library and on Communicate, in every mode. Couldn't find it shows what the patient looked for and did not find, so the family can add it.

    How to use it· 3 steps
    1. Open Communicate in the menu, then the patient's words (right after the Phrase Library).
    2. Tap Add a word, type it and pick a group, and save.
    3. Open Couldn't find it to see what was searched for, and add those words.
    Open it Read the help articleIn the app: The patient's words

  24. Get Help Now: real alerts, a 5-second cancel and a ladder

    • Families
    • Professionals

    A Get Help Now tap speaks at once and gives five seconds to cancel. Then it alerts the account owner, every family member with the caregiver role and the Home Team professional on shift; when no one answers in a few minutes, the backup contacts get a text and an automated phone call. 911 is never called automatically.

    How to use it· 4 steps
    1. Open Emergency in the menu.
    2. Tap the Get Help Now band. The app speaks right away and shows Sending a help alert in 5.
    3. Tap Cancel within those five seconds if it was a mistake; nothing is sent.
    4. Otherwise the alert goes out by phone notification, text and email; with no answer, the backup contacts are called.
    Open it Read the help articleIn the app: Emergency

  25. Two clocks: the patient's time zone, and yours

    • Everyone

    The patient's time zone runs medication times, reminders and the daily messages; each person's own Show times in only changes how times look to them, including when they travel.

    How to use it· 3 steps
    1. Open Settings, then the Time zones tab.
    2. Under the patient's time zone, choose where the patient lives and confirm.
    3. Under Show times in, choose the patient's time, My time zone (automatic), or Pick a time zone.
    Open it Read the help articleIn the app: Settings

  26. Medication schedules and the dose-due pop-up

    • Families
    • Professionals

    Tell the app when each medication is taken, at set times or every so many hours, and a pop-up asks whoever is signed in to log each set when it is due: Given now, Given earlier, Not all of them, or Remind me in 15 minutes. Phones can get a medication reminder too.

    How to use it· 4 steps
    1. Open ID Care Plan, then Prescriptions, tap the medication, then Dose and schedule.
    2. Under When is it taken?, choose At set times or Every N hours.
    3. Add the times, or pick the hours and the first dose time, from the label.
    4. When the pop-up asks, tap Given now, Given earlier, Not all of them, or Remind me in 15 minutes.
    Open it Read the help articleIn the app: Prescriptions

  27. Phone notifications, with no app to download

    • Everyone

    Notifications reach the phone when something happens (posts, comments, Love Bucket notes, the daily note, the care-team feed, appointment and medication reminders) and for the daily moments. On iPhone, add ExpressAgain to the Home Screen first; on Android, turn them on in Chrome. They never carry health details.

    How to use it· 4 steps
    1. On iPhone or iPad, add ExpressAgain to the Home Screen from the Share button, and open it from the icon.
    2. Sign in, open Settings, then the Family & Friends tab (care logins: Today, then Alerts).
    3. Tap Turn on notifications on this phone, then Allow.
    4. Under What reaches this phone, switch off anything you do not want.
    Open it Read the help articleIn the app: Settings

  28. Every condition mode is live, each with its own phrases

    • Families
    • Hospitals
    • Nonprofits

    Six modes are live: Aphasia and Stroke, ICU and Ventilated, ALS and Parkinson's, Dementia and Senior Care, Head, Neck and Throat, and Hospice and Palliative. Each mode's own phrases open first in the Phrase Library and at the top of Communicate; every phrase in the library stays available.

    How to use it· 3 steps
    1. Open the menu and tap Change mode under Mode (or on Profile).
    2. Pick the mode that fits the patient.
    3. Open Communicate or the Phrase Library: that mode's phrases come first.
    Open it Read the help articleIn the app: Phrase Library

  29. The daily note: the day written up for the feed

    • Families

    Every evening the app writes a short note about the day from what was logged, one version for family and a gentler one for friends, and the family reviews it before it posts. It opens with what the family themselves posted that day, and a booking is never written as a visit; only home team clock-ins count as someone who came.

    How to use it· 4 steps
    1. Open Settings, then the Family & Friends tab.
    2. Leave Daily note on and set the post time; choose what friends may read.
    3. Tap Preview today's note to read both versions.
    4. In the evening, open the card at the top of the feed, change any words, then Post or Skip.
    Open it Read the help articleIn the app: Family & Friends Feed

  30. Personal care log: showers, washing, dressing and how the patient moved

    • Families
    • Professionals

    Health Tracking has a Personal care tab: shower, bath or bed bath, wash-up, hair, teeth and mouth care, dressed, skin check and moving around, with how the person moved. Legs gave out and nearly fell go to the care team at once, like a fall.

    How to use it· 3 steps
    1. Open ID Care Plan, then Health Tracking, and the Personal care tab.
    2. Pick what was done, then how the person moved.
    3. Add a note, set the time, and tap Log it.
    Open it Read the help articleIn the app: Health Tracking

  31. Snap the meal: a photo of the plate becomes a logged meal

    • Families
    • Professionals

    Take a photo of the plate and the app lists what is on it with estimated amounts to check; Log this meal saves it with its numbers to Health Tracking. It works from Menu & Kitchen and from Eating Out.

    How to use it· 4 steps
    1. Open Menu & Kitchen (or Eating Out) and tap Snap the meal.
    2. Choose a photo of the meal.
    3. Check what is on The plate and the amounts; add a row or remove one.
    4. Tap Log this meal.
    Open it Read the help articleIn the app: Menu & Kitchen

  32. The Help Center and the owl

    • Everyone

    A public Help Center explains everything on the platform in plain words, by topic, with search and screenshots. The owl at the bottom right answers how-to questions from it, on the public site and inside the app, and never sees the family's record.

    How to use it· 3 steps
    1. Open the Help Center from More in the menu, or from the site's footer.
    2. Search, or open a topic and an article.
    3. Or tap the owl at the bottom right and ask how to do something.
    Open it Read the help articleIn the app: Help Center

  33. Organizations: the practice panel, enrollment and billing support

    • Practices
    • Hospitals
    • Agencies

    A practice, hospital program or agency has one sign-in and a panel of every patient it follows, scoped by role: last reading, open alerts, unread feed and enrollment status, with Open to go into the patient's dashboard. Patients are enrolled by email or text and the family accepts. Billing support documents care time and the month's activity; it never picks a code.

    How to use it· 4 steps
    1. Sign in at the IDC Team sign-in with your organization email and password.
    2. Read the Panel: one row per patient.
    3. Tap Open on a row to work in the patient's dashboard; Back to panel returns.
    4. Use Patients to enroll and Reports for the month's documents.
    Open it Read the help articleIn the app: Organization panel

  34. My Home Team: one profile per professional

    • Families
    • Agencies

    My Home Team is the roster of the professionals the family works with, as cards or a list, each with six standings (house code, agreement, documents, tax form, onboarding and more) and one full profile that holds contact details, agreements, documents, pay and schedule. Ended relationships fold into Former.

    How to use it· 3 steps
    1. Open HT Care Plan, then My Home Team.
    2. Switch between Cards and List, and filter by Role.
    3. Tap Open profile on a card for everything about that person.
    Open it Read the help articleIn the app: My Home Team

  35. Shift checklists with photo proof before clock-out

    • Families
    • Professionals
    • Agencies

    The family writes a start-of-shift and an end-of-shift list. With Photo proof before clock-out on, the items flagged need a photo from the camera before they count, and the professional cannot clock out until those photos are in.

    How to use it· 4 steps
    1. Open HT Care Plan, then Home Team management, and Shift checklists.
    2. Write the Start of shift and End of shift items.
    3. Turn on Photo proof before clock-out and flag the items that need a photo.
    4. The professional ticks the items on their Checklist tab and takes the photos before clocking out.
    Open it Read the help articleIn the app: Home Team management

  36. Scan the receipt to put prices on things

    • Families

    Photograph a store receipt and the prices land on the matching kitchen or supplies rows, in one review list with one save. A long receipt can be read in parts, and lines nothing matched are set aside to sort later.

    How to use it· 4 steps
    1. Open Menu & Kitchen (or Supplies) and, in the Add something card, tap Scan the receipt.
    2. Take a photo of the receipt.
    3. Check each line's match, fix the picker where it says check this, and Skip a line nothing matched.
    4. Tap Save these prices.
    Open it Read the help articleIn the app: Menu & Kitchen

  37. In the store: scan it, can the patient have it, into the cart, into the kitchen

    • Families

    In the store, scan a product or type its name and the app answers whether it is on the patient's can-have list, then In my cart or On the list. At home, Put it in the kitchen moves the cart into the kitchen inventory.

    How to use it· 4 steps
    1. Open Menu & Kitchen, then the Grocery list tab.
    2. In the store, scan a product's barcode (or type its name).
    3. Read the answer, then tap In my cart or On the list.
    4. At home, tap Put it in the kitchen.
    Open it Read the help articleIn the app: Menu & Kitchen
  38. Activates on vendor approval

    Doctor's Records: the chart from Epic and eClinicalWorks

    • Families
    • Practices
    • Hospitals

    Doctor's Records shows the patient's chart from the hospital and the doctor's office, read-only and authorized by the patient or their proxy, next to what the family tracks at home, with a printable weekly home summary and a wallet Medical ID. The connections are built; each one activates on that vendor's approval. Until then the page says Not set up yet and the menu link does not appear.

    How to use it· 3 steps
    1. When it is switched on, open ID Care Plan, then Doctor's Records.
    2. Connect the hospital or office portal as the patient or their proxy.
    3. Read the chart, and open This week for the doctor to print the home summary.
    Open it Read the help articleIn the app: Doctor's Records
  39. Keys after a signed BAA

    The Partner API: consent-first access for organizations

    • Health plans
    • Agencies
    • Hospitals
    • Practices

    An organization can read and write the home data a family chose to share with it, through the Partner API: readings, medications, the care plan and visit notes, with webhooks, and every call logged. Readings pushed by a device vendor are tagged Device transmitted; a typed reading never is. The API is built; keys are issued after a signed BAA.

    How to use it· 3 steps
    1. Read the Partner API documentation on the Developers page.
    2. The family types the organization's share code in Settings, Privacy and Security, Share with an organization, and picks what it may read or add.
    3. Request access from the Developers page; keys are issued after a signed BAA.
    Open it Read the help articleIn the app: Developers
  40. Pending activation

    The HL7 v2 feed

    • Hospitals

    A facility's admissions, results and appointment messages can come in through an interface engine, and the family's home readings can be sent back, matched to a family only through a confirmed link. The feed is built, pending activation.

    How to use it· 3 steps
    1. Read how it works on the Interoperability page.
    2. The facility and ExpressAgain set up the interface engine connection together.
    3. Each patient is linked by a confirmed medical record number before anything is matched.
    Open it Read the help articleIn the app: Interoperability

  41. Eating out: what to order, and how the meal did

    • Families

    Eating Out has two modes: what to order at this restaurant, checked against the patient's can-have list, and how did that meal do, with a verdict per item and one tap to save it to the meal log. Meals snapped while eating out show under Recent restaurant meals.

    How to use it· 4 steps
    1. Open Eating Out in the menu (the group named after the patient).
    2. Type the restaurant to get what to order, or type what was eaten to see how it did.
    3. Tap Save to the meal log, or Snap the meal at the table.
    4. Read Recent restaurant meals for the last ones.
    Open it Read the help articleIn the app: Eating Out

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