Doctor's Records or the Medical ID are not in the menu

Those two appear only when the records connection is switched on for the deployment; the page says Not set up yet until then.

1 min readUpdated For: family

Doctor's Records and the wallet Medical ID are switched on per deployment, once the vendor connection exists. Until then the menu does not show Doctor's Records, no link points at the Medical ID, and opening the page directly says Not set up yet. Reports still sits right after Prescriptions under ID Care Plan either way.

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