Photos or videos will not upload

Uploads need a steady connection; a shorter clip usually goes through first try.

1 min readUpdated For: family, professional

Uploads to the feed, a how-to video on her day, a document or a photo proof need a steady connection, so weak hospital Wi-Fi is the usual culprit — try again on a stronger connection, or wait and retry. Very large videos take longer; a shorter clip usually goes through first try. If an upload keeps failing, tell us and include the device and browser you are using.

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