Wrong guesses pause sign-in for a few minutes; the number code locks for fifteen minutes after five misses.
1 min readUpdated For: family, patient, clinician
For safety, repeated wrong passwords pause sign-in for a few minutes and the page tells you how long. The patient's number code locks for fifteen minutes after five misses. You can wait, or use Forgot your password (the care team's sign-in has its own) or the emailed sign-in link instead.
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