A link says it has expired or was already used

Sign-in links last an hour and work once; invitations and codes work once; ask for a fresh one.

1 min readUpdated September 26, 2026For: family, clinician, professional

A sign-in link works once and lasts an hour — request a fresh one from the login page. A family invitation link and a care-team code are single-use; if someone already used it, the page says so, and the family can send a new one. A quote link, a booking link or a visit link that says it is not active was turned off by the family. A practice enrollment link that has ended or expired needs a fresh one from the practice.

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