All features
Everything ExpressAgain does, for everyone around the patient.
One platform for the patient who speaks with it, the family who runs the care, the friends who stay close, the Care Team that manages the care, the Home Team that helps in the home, and the practices, hospitals and partners around them. What one of them logs, the others see where they need it.
- features
- 373
- parties
- 8
- shared by two or more
- 330
- waiting, and marked
- 18
Every feature below links to its Help Center article. Where something is available on request, its card says so.
Who it is for
One record, every party
Entered once, by whoever is there. Seen by everyone who needs it.
An ordinary day, to show how the pieces connect. Nobody types the same thing twice, and each party sees the entry where it helps them. Every line links to the Help Center article that describes it.
- Family managing care
On Health Tracking and the Status Board, marked with who logged it and when.
Read more → - Care Team
One plain alert line, sent at once only if it is outside the family's targets.
Read more → - Practices
On the practice's panel as the last reading, and in the feed and alerts.
Read more → - Family and friends
In the evening's daily note in words; friends never see a number.
Read more →
- Family managing care
- Care Team
An activity row on the IDC Team feed, with initials and the time.
Read more → - Family managing care
In the dose log and the Medications report.
Read more →
- Care Team
- Family and friends
A note from the patient to family and friends.
Read more → - Care Team
The same note to the IDC team.
Read more →
- Family and friends
- 11:00 AMCare Team
The speech therapist assigns a naming exercise on the care dashboard.
How it works →- Patient
On the Practice page, as encouragement, never graded.
Read more → - Family managing care
Home recommendations land on Coming Home, marked Done, In progress or Need help.
Read more → - Home Team
The team's assignments are visible to every login, so care is coordinated.
Read more →
- Patient
- Care Team
Alerted at once, like a fall.
Read more → - Family managing care
In the Symptoms and alerts report and the weekly home summary.
Read more →
- Care Team
- 4:00 PMFamily managing care
The family books tomorrow's doctor visit, with the ride and who goes along.
How it works →- Home Team
On the care dashboard's Today door with what to bring and the ride, read-only.
Read more → - Care Team
On the care dashboard the moment it saves.
Read more → - Family managing care
On the schedule, and an email the day before.
Read more →
- Home Team
- Family and friends
The family version on the Family Feed, the gentler version on the Friends Feed.
Read more → - Patient
On the feed with big reactions and read-aloud.
Read more → - Family managing care
The note's first sentence on the Status Board, with a link to the feed.
Read more →
- Family and friends
Show the features for
All 373 features, in 9 sections. 330 are shared by two or more parties.
For the patient
Speaking, in the patient's own words and voice.
The heart of the platform: a person who can think, read and understand gets a voice back. It runs in the web browser on a phone, tablet or computer, with nothing to install.
37 features, 32 shared with other parties
Speaking and communicating
Tap any phrase to speak it
LiveOne tap says a phrase out loud, on the Communicate page, in the library and in search. There is no timer and no rush, and a 3-at-a-time switch shows fewer choices on calmer days.
Shared by 2PatientHospitalsType, and spell with Letters
LiveType lets a family member type anything and have it spoken. Letters is an on-screen alphabet board: spell a word letter by letter, hear it, and Share sends it as a note to family and friends and to the IDC team.
How it connects: Spelled by the patient, read by family, friends and the Care Team.
Shared by 4PatientFamily managing careFamily and friendsCare TeamBuild a message piece by piece
LiveStarters like I am, What about and Let's open long lists of the real things a person in this situation wants to say. Speak the result, save it for later or star it.
PatientThe Emergency page and SOS
LiveThe last link in the menu, in red, on every screen: instant emergency phrases, pain and body location, critical medical information and the path from the family to the circle to 911.
How it connects: Spoken by the patient; the family's caregiver-role accounts are reached first, then the circle.
Shared by 3PatientFamily managing careFamily and friendsGet Help Now: real alerts with a five-second cancel
LiveOne tap speaks at once and counts down five seconds; then the account owner, the caregiver-role accounts and the professional on shift get a phone notification, a text and a call, climbing a ladder until someone answers. Answering or closing it tells everyone else.
How it connects: Tapped by the patient; answered by whoever is closest, and everyone on the alert sees who did.
Shared by 4PatientFamily managing careHome TeamCare TeamI am not safe: the patient's own door to outside help
LiveOne card on the Emergency page, under Get Help Now: tap-to-call 911, the Eldercare Locator (the national path to Adult Protective Services), 988 and the Veterans Crisis Line, then Tell my trusted person. The private part opens only with a code the patient chooses, is sealed at rest, and never posts, alerts or notifies anyone in the account.
PatientVoice commands
LiveA Listen button for the patient who can speak: call someone (with a few seconds to say no), send help, log a symptom, hear what is on today or read the medications back. Push-to-talk, never always on; the words become text on the device and no audio reaches the server. A dose, a delete or a payment is never done by voice.
Shared by 2PatientFamily managing careHands-free SOS from a voice assistant
LiveThe owner makes a private trigger link on the Emergency page; an iPhone Shortcut or a Google Home routine opens it and it does exactly what the SOS button does. Only a hash of the link is stored, it can be revoked, and a link preview never fires it. The Alexa skill activates on Amazon's approval.
How it connects: Said to Siri or Google by the patient; answered by the family, the circle and the professional on shift.
Shared by 2PatientFamily managing care
Words and phrases
The patient's own words
LiveA personal phrase library the family and the speech therapist add to, spoken with one tap beside the shared library. Couldn't find it keeps a typed message that matched nothing, word for word, so the family can add it.
How it connects: Added by the family or the speech therapist; spoken by the patient.
Shared by 3PatientFamily managing careCare TeamThe Phrase Library
LiveHundreds of ready phrases sorted by real situations: food, comfort, feelings, medical needs and more, with favorite categories, pinned phrases and the urgent ones together.
PatientSaved and recent phrases
LiveWhat was spoken today, yesterday and earlier, with the time, plus saved messages and pinned shortcuts. Tap any row to say it again.
PatientICU and after-surgery phrases
LiveTwo categories for the hospital bed, ICU & Breathing Tube and After Surgery: breathing and the tube, calling the nurse, pain from 0 to 10 and where it hurts, yes and no. In the ICU mode they open first in the Phrase Library and at the top of the Communicate page.
Shared by 2PatientHospitalsMedical Words
LiveHospital words in plain language: what an MRI is, why doctors use saline, what to expect, with tap-to-speak questions to ask the team.
Shared by 3PatientFamily managing careHospitalsEvery phrase category as its own page
LiveEach category of the Phrase Library is prebuilt as a page of its own with its own address, so a bookmark, a link from the family or a search engine result opens straight on, say, the comfort phrases, ready to tap and speak.
Patient
The voice
Choosing a voice
LiveA warm built-in voice works right away; natural voices come with a signed-in account. Speed, pitch and volume adjust, and Test my voice plays a line.
Shared by 2PatientFamily managing careThe patient's own cloned voice
LiveA short recording becomes a personal voice, so I love you sounds like the patient, not a machine. Until it is ready a clear built-in voice speaks, so the patient is never without one.
Shared by 2PatientFamily managing care
Lessons, practice and play
Practice Out Loud
LiveHear it, record a try, hear the recording, with no grading ever and a gentle goal of ten phrases a day. Exercises the therapists assign appear here as encouragement.
How it connects: Assigned by a speech, physical or occupational therapist; practiced by the patient.
Shared by 2PatientCare TeamLearn: short lessons
LiveCourses of a few minutes on stroke and aphasia, read aloud and marked complete as they go. Family members get the plain education version.
Shared by 3PatientFamily managing careFamily and friendsGames, sing-along and music
LiveMemory Match, Word Match and Tic Tac Toe with no timers or losing streaks, sing-along songs, the family's own music in the background, and Word Friends, a turn-based word game played by mail.
Shared by 2PatientFamily and friendsMy Journal and mood check-ins
LiveOne-tap mood check-ins that speak for the patient, kept beside the vitals. The check-ins feed the printable Care Team Report.
Shared by 2PatientFamily managing careWord Friends, played by mail
LiveThe app's own turn-based word game between the patient and anyone in the circle: make a word from seven tiles, then it is the other person's turn, with an email on each turn. No clock, no losing streak.
How it connects: Played by the patient and a family member or friend, a turn at a time, from wherever each of them is.
Shared by 2PatientFamily and friendsUnderstanding aphasia: plain-language pages
LiveA hub and eight pages in plain words: what aphasia is, aphasia and dysphasia, the types, the causes, sudden word-finding trouble, whether it can be cured, being born with it, and being sick and unable to talk, each with its sources and a review date.
Shared by 3PatientFamily managing careFamily and friends
The patient's own space
My People
LiveFamily, friends, church, school and work with real Call, FaceTime and Text buttons, a Speak button that says Please call my daughter, emergency contacts and Speak to everyone. The family edits anyone from their card (three dots or the name): the contact profile, their invite, a new sign-in link or a password reset, their sign-ins, and the family's own sign-in list.
Shared by 2PatientFamily managing careVisitors: the patient's own view
LiveWho is coming, who is here today, who wants to visit, and how the patient feels about visitors, in big choices that feed the family's approval queue live.
How it connects: The patient says Yes, Maybe later or Not today; the family's queue follows.
Shared by 2PatientFamily managing careFeel Good and Comeback Stories
LiveA scroll of short, happy clips for rest, and recovery stories of people who came through for fuel. The family curates the comeback list; the whole circle can watch.
Shared by 2PatientFamily and friendsThe patient's own key
LiveA second email and password on the same account, or a 5 to 10 digit number code on the devices the family marks as the patient's: tap the code and it opens.
Shared by 2PatientFamily managing careCommunicating is never behind a paywall
LiveTap to speak, the phrase boards, the sentence builder, Letters, the Phrase Library, lessons, games, the emergency screen and the built-in voice are on the Free plan.
Shared by 2PatientFamily managing care
Condition modes
The condition pages
LiveNine public pages, one per condition the app is built for (aphasia, stroke, ALS, Parkinson's, dementia, glioblastoma and brain tumors, head, neck and throat, ICU and a breathing tube, hospice and palliative care), and an index that helps a family find the right one before they sign up.
Shared by 3PatientFamily managing careHospitalsAphasia and stroke
LiveThe mode the app was built for first: the core phrase library, the Learn courses, Practice Out Loud and the family circle.
Shared by 2PatientFamily managing careStroke
LiveFor aphasia, apraxia or dysarthria after a stroke, with Coming Home, the day plan and the therapists' assignments carrying the recovery work.
Shared by 2PatientFamily managing careALS
LiveKeeping the person's voice as the speech muscles weaken: the cloned voice, tap-to-speak, and the ALS and Parkinson's mode's own phrases for needs right now, breathing support, moving and the person's own decisions.
Shared by 2PatientFamily managing careParkinson's
LiveA soft voice heard at full volume, medication timing with the dose log, a large-button layout for a tremor, and the ALS and Parkinson's phrases for medicine timing and moving.
Shared by 2PatientFamily managing careDementia and senior care
LiveGentle and simple: big buttons, familiar faces on My People, the Feel Good feed and the patient's own music.
Shared by 2PatientFamily managing careGlioblastoma and brain tumors
LiveThe same tap-to-speak tools, with the Status Board, Health Tracking and the care dashboard keeping everyone on one plan through treatment.
Shared by 2PatientFamily managing careHead, neck and throat
LiveTyping and tapping phrases give a voice at once after surgery or treatment: the mode's own phrases for the airway, swallowing, pain and talking again, and a voice cloned beforehand where that is possible.
Shared by 2PatientFamily managing careICU and a breathing tube
LiveA person on a ventilator can read and point: the mode's own phrases for breathing and the tube, the nurse, pain and after surgery, with the Medical Words dictionary and the emergency phrases.
Shared by 2PatientFamily managing careHospice and palliative care
LiveHospice and palliative clinicians join with their own codes and share the clinical picture, while the Love Bucket, Feel Good and visits keep the circle close.
Shared by 2PatientFamily managing care
For family and friends
The whole circle, close, from wherever they are.
Everyone who loves the patient gets an account of their own, a role that decides what they see, and easy ways to stay in touch every day.
25 features, 23 shared with other parties
Invite family and friends
LiveEach person gets a personal link that works once, with a role: caregiver role, family or extended. The wider circle, from church, school or work, joins with a six-character circle code.
Shared by 2Family managing careFamily and friendsDaily reminders until they finish signing up
LiveAn invited family member, clinician, home professional or organization member who has not finished signing up gets one reminder a day, at a different hour each day, in the patient's name, with the count of new posts since the invite. It stops the moment they join, and after 30 days. The family's list shows how many went and when the last one was opened.
How it connects: Sent by the app on the patient's clock; the family sees what went and what was opened.
Shared by 5Family managing careFamily and friendsCare TeamHome TeamPracticesA dashboard of their own
LiveLinked family and friends land on their own home: the latest moment from the feed and big doors to share, send love, plan a visit, play and learn.
Family and friendsThe family feed and the friends feed
LivePhotos, audio clips and short videos with reactions and comments. The patient reacts with big buttons and quick word-backs that speak out loud; a post can be kept for immediate family only.
How it connects: Posted by the circle, answered by the patient with a tap.
Shared by 3PatientFamily managing careFamily and friendsThe daily note
LiveEvery evening a short write-up of the day, written by fixed rules from what was logged, never by a model: a family version, and a gentler friends version that never carries a number, a medication or a symptom. The family reviews it before it posts.
How it connects: Written from what the Home Team, the Care Team and the family logged; read by family and friends.
Shared by 4Family managing careFamily and friendsHome TeamCare TeamThe Love Bucket
LiveThe patient's private inbox of love: notes and voice messages sent from each person's own account, some scheduled for a date, replayed any time and answered back with tapped phrases or the patient's own voice.
Shared by 3PatientFamily and friendsFamily managing careDaily moments
LiveSeveral times a day, on the family's clock, each person gets a short, different reminder to reach out: a morning hello, share your lunch, a few words of encouragement, say goodnight. The words change every day and never carry health details.
Shared by 2Family and friendsFamily managing careSupport communities on MeetMindz
LiveGroups where families talk with other families going through the same thing, on MeetMindz, a separate community site with its own sign-up: brain tumors and glioblastoma, aphasia and stroke, ALS and Parkinson's, dementia, head, neck and throat cancer, ICU and recovery, hospice and palliative care, and a group for the family members who do the caring. Nothing from ExpressAgain is shared with it.
Shared by 2Family and friendsFamily managing careEmail and Circle Updates texts, each person's choice
LiveEvery moment, a few a day, once a day, pause for a week, or off, per channel. Texts go only to members who switched them on, never overnight, and every text says Reply STOP.
Shared by 2Family and friendsFamily managing carePhone notifications without an app
LiveTurn on notifications on this phone, on Android and on a computer, or on an iPhone or iPad once ExpressAgain is added to the Home Screen.
Shared by 2Family and friendsFamily managing careA notification when something happens
LiveA post or a comment, a Love Bucket note, the daily note, a care-team post, the day before an appointment, a medication set that is due, a Get Help Now alert: each one reaches the same people its email or text reaches today, never more. A notification never carries a reading, a medicine or what someone wrote.
How it connects: Sent to the family, the circle and the team by the same rules as their emails and texts.
Shared by 4Family and friendsFamily managing careCare TeamHome TeamThe Notifications page
LiveWhat is new from real activity: practice goals, lessons, voice setup, emergency events, contacts and messages from the circle.
Shared by 3PatientFamily managing careFamily and friendsVisit requests and the guest link
LiveA shareable visit link shows an outside guest where and when to come and who is already coming, with no medical information, and lets them request a time that lands in the family's approval queue.
Shared by 3Family and friendsFamily managing carePatientA private journal for each member
LiveEach linked family member keeps their own journal of moods, reflections and optional notes for the doctors.
Shared by 2Family and friendsFamily managing careEach member's own Profile and Settings
LiveA photo so the patient recognizes the face next to every post, the relationship, notification preferences, journal privacy, and leaving the circle or deleting the account.
Family and friendsThe patient's public page
LiveThe owner turns on one page at expressagain.com and a link name, from the patient's profile: the photo, the name, followers, About, photos, videos, favorites and the share row with a QR code. Friends join with Send some love; anyone can leave a note the owner approves first. A health line, the friends' posts and search engines are off until the owner turns them on.
How it connects: Written once on the patient's profile by the owner; opened by friends from a link or a QR code.
Shared by 3Family managing careFamily and friendsPatientThe ExpressAgain community
LiveA page listing the public pages of patients whose families chose to list them, so patients and families can find each other for support: the photo, the name, the city, followers and the first line of About, with Open the page and Send some love. Nothing from the care record, and no messaging of its own.
Shared by 3Family managing careFamily and friendsPatientFamily gatherings around the patient
LiveThanksgiving, a birthday or a reunion planned where the care lives: the owner or the caregiver role sets the days, the place and a few words, and everyone in the circle hears once by email and a phone notification. Each person answers I'm coming, Can't make it or Not sure yet with how many and the days they are here, and each yes is a confirmed visit on the patient's calendar. Travel holds the host's own list of places to stay and a Google Flights search with the dates filled in (nothing is booked in the app); Food holds what each guest eats and doesn't, and Bring a dish.
How it connects: Planned by the owner or the caregiver role; answered by the circle; each yes lands on the patient's visit calendar.
Shared by 3Family managing careFamily and friendsPatientGames and the gift exchange at a gathering
LiveThe host shuffles everyone who is coming into teams, each guest's own party on one team, and opens a Secret Santa: nobody draws themselves, every Don't pair me with is kept both ways, and each person sees only the one name they drew with that person's wish list. Giveaways are listed with how each is won, and Draw a winner picks a raffle name from everyone coming. The host sees who is in, never the pairings, unless Reveal all is confirmed, and every reveal is recorded.
Shared by 2Family managing careFamily and friendsA gathering is a draft until it is sent
LiveThe host sets the days, the place and a few words, chooses Family only or Family and friends, and sends once: one email and one text per person with the answer link, then Sent, Opened and Answered beside each name, with Resend. Every person in a party is named, and the Host board shows who is coming on which days.
How it connects: Sent by the host; answered by each guest from the link, with no login needed.
Shared by 2Family managing careFamily and friendsGathering planning: the address, travel, food and the agenda
LiveA real address with Get directions; airports with Search flights (nothing is booked in the app), places to stay, and each trip with who travels and who picks up; a menu by day and meal with an allergy check against what each guest eats, Bring a dish and What to buy; and an agenda by day with what to wear, added to the guests' calendars.
Shared by 2Family managing careFamily and friendsGathering Updates, Notify invited guests and Invite someone
LiveEvery change after the invitations go out lands on an Updates timeline with who changed it and when. Notify invited guests sends one notice with everything that changed since the last one, and Invite someone adds a person after the fact.
Shared by 2Family managing careFamily and friendsA friend's visit request announces itself
LiveWhen a friend asks to visit, a Visitor request line appears on the family's Dashboard with Approve and Decline, one line goes on the Home Team feed, and one phone notification goes out under Visits booked. Once approved it counts as New on the calendar.
How it connects: Asked by the friend from the guest link; decided by the family; seen by the Home Team as a visit on the day.
Shared by 3Family managing careFamily and friendsHome TeamThe forever circle link and QR code
LiveOne link and one QR code for the circle that never expire, so a church bulletin or a family group chat can carry the same way in for months. Whoever opens it joins with the circle's own code, in the role the family set for the wider circle.
Shared by 2Family managing careFamily and friendsJoining with the family code, and the member's own menu
LiveA family member or friend who was given the six-character code joins on the Family page, picks who they are and sets a password. From then on their own menu lists what their role allows: the feed, the Love Bucket, the Schedule, Plan to Visit, gatherings, the Status Board, games, Feel Good, Learn, What's new and the Emergency page.
Shared by 3Family and friendsFamily managing carePatient
For the family managing care
The day, the house, the papers and the visits, in one place.
The owner and the caregiver-role accounts run the care from here. Everything they write is the same record the Care Team and the Home Team read.
54 features, 47 shared with other parties
Setting up
Create an account and the guided setup
LiveFour short steps: who the app is for and the condition mode, text and button sizes, a voice and the first people, then a review. Entering the patient's name and date of birth pins the two phrases hospitals ask for constantly.
Shared by 2Family managing carePatientName first, then the pronouns the family chooses
LivePages, menus, emails and the care dashboard say the patient's name first; where a pronoun is needed, a setting on the Patient Profile picks the pronouns, or uses the name again.
Shared by 3Family managing carePatientCare TeamTwo clocks: the patient's and yours
LiveThe patient's time zone is set once per circle, and every reading, dose and appointment is on that clock; each person chooses Show times in for their own screen, so a daughter in another state reads the day without doing the math.
Shared by 3Family managing careCare TeamHome TeamThe Care Team page
LiveDoctors, nurses and clinics as tap-to-call cards, Give access to turn a card into a login, the Home Team one row each, the organizations following the patient's care, and Log a call or visit.
Shared by 3Family managing careCare TeamPracticesCare cards with a title, first and last name, and the next visit
LiveA card carries Dr., a first name and a last name, or one name for a clinic or hospital. Next visit is a day and a time that books one appointment on the calendar with the card's name, role, practice and address, and a card can say Works with a practice's partner.
How it connects: Typed by the family; the doctor's Patient info shows the next visit from the calendar.
Shared by 3Family managing careCare TeamPracticesPartners: hospice, equipment and others
LiveA hospice liaison, a wheelchair supplier's ATP or a pharmacy gets a card in Partners, below Doctors, nurses & clinics, with the type, Brought in by, Why and Relationship until. A partner login opens a small page of their own (their visits, one thread with the family, the documents shared with them), never the record. The weekly summary is off until the family turns it on, and reach-out reminders alert the family, never the partner. A referral to a partner is tracked, never ordered: who referred, when, what for, and Referred to Done with its history; the partner can move it forward. A hospice or a supplier can have one organization login for its team that lists only the families who allowed it, each family's switch off until the family turns it on.
How it connects: Added by the family; the partner books visits and writes from their own page; the family is reminded when to reach out, and decides whether the partner's organization team sees the card.
Shared by 2Family managing carePartnersLog a call or visit, with the result
LiveA call to the office or the on-call nurse, a video or office visit, the EMT coming out, urgent care or the emergency room, an admission and the discharge date, with the day, the time, the minutes, who was involved, the result and a full note. An appointment kept goes on the calendar; Edit fixes an entry.
How it connects: Logged by the family as an event on the record; a typed discharge starts the practice's transitional-care clock.
Shared by 4Family managing careCare TeamPracticesHospitalsCare Team as six tabs, and the two teams never mixed
LiveDoctors, nurses & clinics; Home team; Invite with a code; Organizations for the patient's care; Log a call or a visit; and Tasks for the patient's team, each its own page with its own address. The Home team tab lists only the professionals who help in the home, and the doctors' tab never shows them, so nobody is filed on the wrong team.
Shared by 3Family managing careCare TeamHome TeamArchive a card: no longer working with the patient
LiveA doctor, clinic or professional who is no longer involved leaves every team list and every picker and sits under Former, with Restore. A card linked to a sign-in is archived when that sign-in ends. The Dashboard shows one box for the Care Team and one for the Home Team, working people only.
Shared by 3Family managing carePracticesCare TeamSnap a business card
LivePhotograph a business card and the reader fills in only what the card prints, then opens the form where the person belongs: a Partner, the Care team, the Home team, My People or an organization's Partners. Nothing is sent to the person until the family decides.
Shared by 2Family managing carePracticesCalled by the preferred name, everywhere
LiveIf the patient goes by Debbie, not Deborah, one setting on the profile carries that name through the menus, the pages, the emails, the care dashboard and the phone notifications, so every person on every team calls the patient what the family does.
Shared by 4PatientFamily managing careCare TeamHome TeamGetting started: set up the patient's care
LiveA new circle chooses Start talking now, four screens and then Communicate, or Set up the patient's care, six steps that become the patient's plan with a short summary. An existing circle sees its plan's short summary.
Shared by 2Family managing carePatient
The day
The Home Care Team Plan
LiveThe 25 sections of the home care team plan on one page, in the plan document's order, filled from what the family already keeps in the app. Each section opens to its rows in the document's table form, where each part was found and when it last changed, Open the full page, and what the plan will add later; two places that disagree show side by side. The readiness checklist, and a print of every section. The family edits every field in place; an organization's clinical person and a clinician on the Care Team fill sections in directly, or as a proposal the family accepts.
Family managing careStart from your own care plan
LiveUpload a care plan document (a PDF, a Word file or a photo of each page) and the app proposes each section of the Home Care Team Plan with the lines it found and how sure it is. The family decides each one with Looks right, Change or Not now; nothing changes until it is confirmed, and a rate in the document is shown, never written.
How it connects: Uploaded by the family or the managing agency; confirmed by the family.
Shared by 2Family managing carePracticesThe day plan
LiveThe patient's real day, shown as a story for a new sitter and as a printable timeline, with a how-to video and a tappable checklist under every block. The log keeps who ticked each step and when.
How it connects: Written by the family, ticked off by the Home Team, read by every Care Team login.
Shared by 3Family managing careHome TeamCare TeamThe Status Board
LiveToday on one screen: the plan, the latest readings with the initials of who logged them and when, a kitchen heads-up, and what the team is saying.
How it connects: Readings from anyone on the team, read by the family and the clinicians.
Shared by 2Family managing careCare TeamThe schedule and the agency booking link
LiveOne calendar for care shifts, therapy, appointments and visits, with filters. A booking link, shared once and never changing, lets an agency reserve an open hour without a login, and taken times show a label only; every booking through it says where to book next time, and a signed-in professional books the next visit in one tap from the Book my next visit card at the top of the care-team dashboard.
Shared by 3Family managing careHome TeamCare TeamA real calendar, and shifts moved by dragging
LiveMonth, Week and Day on the patient's Schedule, the Weekly schedule and a professional's My shifts, with By client and By worker for an agency office. Drag a shift to another day or time, or tap it and use Move; before anything saves, double-booking, a blocked medication shift and a missing credential are caught, and Undo puts it back.
How it connects: Moved by the family or the agency office; the professional is told on My shifts.
Shared by 3Family managing careHome TeamPracticesAppointments
LiveEvery clinical visit with where to go, what to bring, who is driving and who goes along. It is on the schedule and the care dashboard the moment it saves, and the family gets an email the day before.
How it connects: Booked by the family; the Home Team sees the ride and what to bring; the Care Team sees the visit.
Shared by 3Family managing careCare TeamHome TeamThe Visit Flow Sheet
LiveThe home-health agency's paper flow sheet, recreated. Use that day's readings pulls what Health Tracking holds for the date into the blank boxes.
Shared by 3Family managing careHome TeamCare TeamComing Home
LiveChecklists to walk into the discharge conversation ready, and the therapy team's home recommendations, each marked Done, In progress or Need help.
How it connects: Recommended by the therapists on their dashboard, done by the family at home.
Shared by 3Family managing careCare TeamHospitalsMy Care Plan, second in the family's menu
LiveThe care plan is its own entry between Dashboard and My People, so the plan that everyone works from is one tap from anywhere. The setup line that walks a new circle through its six steps leaves the menu once setup is done, and the menu stays short.
Family managing careEvery person in the plan has a first name, a last name and a phone
LiveThe plan owner, the representative, the person with power of attorney, the physicians, the contacts, the backup and every team member are three boxes each, never one line to parse. Choose from My People or the Care Team fills them in, and responsibilities are a list of roles with Custom for the rest.
Shared by 3Family managing carePracticesHome TeamMobility and Fall Safety: how much help the patient needs to move
LiveThe transfer assistance level on the standard therapy scale, from Independent to Bedbound, in plain words: how many people, what equipment, weight bearing, the fall risk and who assessed it. The Care Team reads it on Patient info, an organization reads it on its patient record, and the Marketplace uses it to show which listings can take the patient.
How it connects: Assessed by a therapist or nurse, or entered by the family; read by everyone who lifts, turns or hires.
Shared by 4Family managing careCare TeamPracticesHome TeamView Care Plans: versions, a clinician's own plan and the Main plan
LiveSave a version at any point, numbered, with who saved it, their role, the date and a note; accepting a proposal or confirming an upload saves one too. A clinician on the Care Team, or an agency's clinician, can start a plan of their own after an evaluation, and the family chooses which plan is the Main plan everyone follows.
How it connects: Saved by the family, a clinician or the agency; the Main plan is the family's choice.
Shared by 3Family managing careCare TeamPracticesCompare plans, line by line
LiveTwo plans or two versions side by side, each line marked Same, Different or Only in one plan. Use this line copies a line from the other plan into yours as a new version, so a therapist's recommendation can be taken in one at a time.
Shared by 2Family managing careCare TeamLog it by voice, with Willie
LiveSay what happened and it goes on the right log: a reading, a symptom, personal care, water, a meal, with a Confirm on every dose. It hears free speech with spoken numbers and one breath that covers several things, Willie asks back when something is unclear, and it opens hands-free. It records what was said; it never gives advice.
How it connects: Said by whoever is there; logged under their name; read on the chart by the family and the Care Team.
Shared by 3Home TeamFamily managing careCare TeamPut this calendar on your phone
LiveA private subscription link for Google, Apple or Outlook calendars carries the past 30 days and the next year of the Schedule: shifts, appointments, visits and gatherings, never medications, readings or symptoms. Regenerate link cuts off a phone that was lost; Add to my calendar sits on every appointment card.
Shared by 2Family managing careFamily and friendsAppointments: Did this happen?
LiveAfter an appointment's time has passed the card asks Did this happen? Yes keeps it as a kept visit on the record; No or Moved asks what happened, so the Care Team's Since your last visit and the practice's transitional-care checks count only visits that were really kept.
Shared by 3Family managing careCare TeamHome TeamTrips, and anything over more than one day
LiveA hospital stay, a trip to a daughter's house or a week of respite goes on the Schedule as one thing across several days, with where the patient is and who is along, instead of a line retyped on every day.
Shared by 3Family managing careHome TeamFamily and friendsOne booking link, and it creates the clinician's login
LiveThe family shares one booking link that never changes. The person booking chooses the kind of visit (a nurse's visit, therapy, an agency's assessment) and an open hour, and a clinician who books through it gets a care-team login at the same time, so the first visit already opens on the patient's dashboard.
How it connects: Shared once by the family; booked by the clinician or the agency; the login and the visit arrive together.
Shared by 3Family managing careCare TeamPractices
Food and the house
Menu and Kitchen
LiveWhat the patient can have, with the printed diabetes food guide; a real kitchen inventory with counts; I cooked something for homemade dishes; recipe ideas; and a one-tap plan for the day's meals.
How it connects: When a professional takes one off the kitchen count, the meal is logged under that professional's name.
Shared by 3Family managing careHome TeamCare TeamDiet plans the kitchen follows
LiveDiabetic, no added sugar, heart-healthy and low-sodium, kidney, gluten-free, dairy-free, pescatarian, vegetarian, vegan, soft, pureed, thickened liquids and more, combined as needed, with the care team's own notes. Recipe ideas, Plan the day, the in-store check and Eating Out follow the plan.
How it connects: A doctor or nurse recommends it from the Care targets tab, or the family sets it; the change reaches the team feed and the family's phones.
Shared by 2Family managing careCare TeamMeals: snap the plate, fix the slot, put food back
LiveA photo of the plate becomes a confirmed ingredient list with real nutrition and a logged meal, looked up in the USDA food database; Edit moves a meal between breakfast, snack, lunch and dinner; the X on a meal puts what it took back on the kitchen shelves.
How it connects: Logged by whoever served the meal, under their name; read on the chart by the family and the clinicians.
Shared by 3Family managing careHome TeamCare TeamLog it with Willie: say the plate, and the kitchen counts down
LiveIn the Log it panel, say the whole meal in one breath (lunch, potato chips, crackers and chicken noodle soup, ate half). Each food that matches one kitchen item by the kitchen's own names comes off the kitchen by the amount said, and its label numbers (calories, carbs, sugar and protein) go on the meal entry. When two items fit, none does or the amount is vague, nothing is guessed: the meal is logged and the question waits on that meal, and at the top of Meals and of the Kitchen, to answer later. It records what was eaten and what the labels say, and never gives diet advice.
How it connects: Said by whoever served the meal; logged under their name, by voice; the kitchen count and the meal's numbers follow.
Shared by 3Home TeamFamily managing careCare TeamThe grocery list and shopping in the store
LiveThings running low add themselves. In the store, scan an item to check it against the can-have list, then put the whole cart into the kitchen when you get home.
Family managing careScan the receipt
LivePhotograph a store receipt and the prices land on the matching kitchen and supplies rows, in one review list with one save.
Family managing careHousehold and medical supplies
LiveWipes, pads, liners and paper towels by scan, picture or typing, counted in packs and pieces, with what was bought and spent this month. Low or Out adds an item to the grocery list.
Shared by 2Family managing careCare TeamSupply suggestions from the professionals
LiveProfessionals mark Used one, Running low (straight onto the grocery list with their name) or We're out, and Suggest something new with a name, a scan or a picture. Suggestions wait on their own tab for the family's Add to list or No thanks; professionals never change prices or restock.
How it connects: Suggested by the professional on shift; decided by the family.
Shared by 2Family managing careHome TeamEating out
LiveWhat to order at this restaurant, judged against the patient's own can-have list, and how that meal did, saved to the meal log.
Shared by 2Family managing careHome TeamFour snack slots and a day total on the meal log
LiveBreakfast, lunch and dinner plus four snack slots for every day, each with its photo and what was eaten, and a running total for the day from the labels and the food database, so a mid-afternoon yogurt is never squeezed into lunch.
Shared by 3Family managing careHome TeamCare TeamWhat professionals used from the kitchen and the supplies
LiveEverything a professional took off the kitchen shelves or out of the supply closet is logged under that person's name, so the family sees what was used on which shift and the counts stay true without anyone asking.
How it connects: Taken by the professional on shift, counted under their name; read by the family.
Shared by 2Family managing careHome Team
Papers, money and visits
The Emergency Plan Card
LiveThe home-health agency's patient emergency plan identification card, kept in the app and printable with one button. Every clinical login reads it.
Shared by 2Family managing careCare TeamThe wallet Medical ID
Appears with Doctor's RecordsReads the Emergency Plan Card: Show big for handing the phone to a responder, and Print wallet card at wallet size.
The wallet Medical ID appears in the menu together with Doctor's Records; if Doctor's Records is not in your menu yet, ask us.
Shared by 2Family managing carePatientInsurance & Devices
LivePrimary and secondary coverage with member IDs sealed and only the last 4 shown, card photos kept private, and the home monitors on file with who provided them.
How it connects: Kept by the family; clinicians read the payer, plan and last 4; the practice's billing report shows the payer and plan, never a member ID.
Shared by 3Family managing careCare TeamPracticesImportant papers
LiveThe legal papers that let the family speak and act for the patient, the state the patient lives in asked first and only that state's rules shown (South Carolina or North Carolina), each with a plain paragraph, who signs it, official links, an in-person notary area, an official-forms area, a status, the dates and the signed copy kept private; badges for who can speak for the patient; a supplier-call guide. Information, not legal advice.
How it connects: Kept by the family; the care team reads the statuses and the badges; an organization's field view shows who can speak for the patient.
Shared by 3Family managing careCare TeamPracticesFill in the state's form
LiveThe state's own form filled in from what the app knows: the South Carolina and North Carolina health care powers of attorney and living wills printed word for word from the statute, and the official Medicare permission-to-share and appointment-of-representative forms from cms.gov. The patient's choices are never filled in; How it must be signed sits beside the form, and the signed copy goes back to the paper.
Family managing careNotary and document services
Available on requestA mobile notary request (OneNotary), remote online notarization only where the state allows it (Proof), and document services (Rocket Lawyer, LegalZoom, FreeWill as a plain link). Recording a notary the family found works today.
OneNotary, Proof, Rocket Lawyer and LegalZoom each appear on the Important Papers page once set up with that service; until then the page says Not set up yet. Signing a HIPAA form here, with a witness, needs no outside service and works today.
Shared by 2Family managing carePartnersSign it here, with a witness
LiveA HIPAA authorization or a supplier's own HIPAA form signed through ExpressAgain's own signing link: the family names the signer (the patient or a legally authorized representative) and a witness, checks the preview, confirms, and each person signs on a phone. Two single-use links, the PDF's fingerprint, who signed when, and the signed copy saved to the paper. Never for a paper that needs a notary or wet ink.
Family managing careSigning Mode
LiveNine quiet answers on Communicate for a signing with an attorney or notary, from Yes and No to I want to talk to the attorney alone and Stop. The answers are the patient's own.
Shared by 2PatientFamily managing careMy Vault
LiveA PIN-protected space encrypted on this device only, masked until you tap Show, and never read aloud.
Shared by 2PatientFamily managing careBills and Payments
LiveWho each bill is with, when it is due, what to pay and the login to pay it, shared across the caregiver-role logins and nobody else.
Family managing careVisit Planning
LiveThe family's shared visit calendar, where the patient is with visiting hours, the room schedule while in a facility, the approval queue, and travel with flights, lodging and pickups.
Shared by 3Family managing careFamily and friendsPatientThe printable Care Team Report
LiveThe family's mood check-ins, observations, care events and vitals in one clean, dated document to hand to a doctor, exactly as written, with who and when.
Shared by 2Family managing careCare Team
For the Care Team
Care Team helps manage my care.
Doctors, nurses, therapists, hospice and palliative clinicians join with a code and share one clinical picture with the family and each other. Every discipline reads the day; the action tabs follow the discipline.
62 features, 61 shared with other parties
Invite a clinician with a code
LiveEach discipline has its own single-use code: speech, physical and occupational therapy, nursing, physicians, palliative care, hospice, community paramedics, chiropractors and more. Send it by link, email, text or QR.
Shared by 2Family managing careCare TeamJoin with a code
LiveAt the IDC Team sign-in the code is checked, then the clinician says who they are and chooses a password. After that, email and password work from any device.
Shared by 2Care TeamHome TeamOne password per person
LiveA clinician who already has an ExpressAgain login attaches a new family's code to it and keeps one password; changing the password ends the older sessions, Forgot your password emails a reset link, and too many wrong tries pause sign-in.
Shared by 2Care TeamHome TeamThe care-team dashboard
LiveFive doors: Today, the patient's care, About the patient, Clinical and My paperwork. The discipline decides which tabs exist, and only the open door's tabs show.
Shared by 2Care TeamHome TeamThe menu bar and the doors
LiveOn a phone the dashboard's menu bar stays right under the clock: the patient's doors (Today, the patient's care, the patient, Clinical) on one row, the professional's own (My shifts, Paperwork, Billing and pay, Settings) on the next, then Favorites. Only the tapped tab shows, and Health Tracking is one page per log behind a row of bubbles, never a long scroll.
Shared by 3Care TeamHome TeamPracticesSince your last visit
LiveThe card on the Today door sums up what changed since the clinician's last logged visit, in the order that discipline needs first: counts, ranges and what is new, never a word that reads meaning into a number. Every block names the tab that holds the full page.
Shared by 2Care TeamHome TeamThe doctor's view
LiveA physician's Since your last visit reads in the order a doctor acts: readings outside the family's targets, doses given and missed, symptoms, falls, ER and SOS events, notes, therapy progress, alerts and appointments, with a count above the clock. The visit email comes weekly or daily and carries no readings, notes or medicine names. Counts and ranges only; it never diagnoses.
Shared by 2Care TeamFamily managing careThe weekly visit email
LiveThe day before a scheduled visit, or on Monday, each clinical login gets one email: how many updates for the patient since their last visit and a link, with no health details in the email.
Shared by 2Care TeamHome TeamHealth Tracking, the shared chart
LiveA blood-glucose grid like the paper log, blood pressure and vitals, pee and bowel logs, weight, sleep, symptoms and events, personal care and meals, with Copy, Print and Analyze. Green and red only say inside or outside the family's targets.
How it connects: One reading, logged once by whoever is there, is on the family's chart, the Status Board and the team feed.
Shared by 3Family managing careCare TeamHome TeamThe personal care log
LiveShowers, bed baths, wash-ups, hair, mouth care, dressing, a skin check and moving around, with how the person moved: steady, needed help, weak, legs gave out, nearly fell or refused. Legs gave out and nearly fell reach the Care Team at once, like a fall.
How it connects: Logged by the professional on shift; counted in the Symptoms and alerts report and the weekly home summary.
Shared by 3Home TeamFamily managing careCare TeamWater: the drink log, a daily goal and drink-water reminders
LiveEvery 2 or 3 hours between a start and an end time on the patient's clock, a reminder reaches the patient's own device, the professional on shift and the family members chosen, and skips a time when water was logged in the last hour. A doctor or nurse sets the daily goal or limit on the Care targets tab; the family can too.
How it connects: Set up by the family; the reminder goes to whoever is in the house; the goal comes from the care team.
Shared by 3Family managing careHome TeamCare TeamQuick log at the bedside
LiveThe same chart the family has, with a Quick log on top. Every entry carries the first name and role of who logged it, for example Maria (Home health).
Shared by 2Care TeamHome TeamA photo on every meal, and Meals today in the team feed
LiveEvery meal log takes a photo of the plate and an optional After the meal photo. A meal with a photo builds one Meals today card a day in the IDC Team feed, and the clinicians see the photos on Since your last visit; the family can switch the sharing off. A team-feed post takes up to six photos.
How it connects: Snapped by whoever serves the meal; seen by the Care Team in the feed.
Shared by 3Family managing careHome TeamCare TeamPhotos and videos on a symptom, and which leg
LiveUp to three photos or short videos on a symptom entry, private to the people who read the symptom log; Leg pain asks right, left or both, and Pain asks where.
Shared by 3Family managing careHome TeamCare TeamThe help button: each press, and help needed without one
LiveA worn help button on file with the day it was given; Pressed the help button and Needed help, didn't press the button on the symptom log; a card with this week's counts and eight weeks of bars. Counts only, never an alert.
Shared by 3Family managing careHome TeamCare TeamThe bowel watch
LiveWhen no bowel movement has been logged past the family's threshold (48 hours to start), a flagged care-alert line and a notification go to the owner, the caregiver-role accounts and the professional clocked in, again every 24 hours until one is logged. The words are a fact and Ask the care team, never a medicine; it is not a diagnosis.
Shared by 3Family managing careHome TeamCare TeamTargets and when to call
LiveThe family types the Care Team's own ranges for glucose, blood pressure, vitals and weight, and the when-to-call instructions. They print beside every log and are read-only on the clinicians' side.
Shared by 2Family managing careCare TeamTargets updated by the doctor, with attribution
LiveA physician or nurse changes a target group from the dashboard and the family's chart follows at once, marked Updated by Dr. and the date, with the values it replaced kept so the family can see the change and put the old one back. The app never suggests a target.
How it connects: Changed by the clinician; seen by the family, the Home Team and every alert that compares a reading with the targets.
Shared by 2Care TeamFamily managing careCare alerts
LiveEvery glucose, vitals or symptom entry becomes one plain line for the active clinical logins, and a line outside the family's targets goes out at once. An alert compares a reading with the targets; it never diagnoses.
How it connects: Logged by the Home Team or the family, sent to the Care Team.
Shared by 3Care TeamFamily managing careHome TeamThe Alerts tab
LiveEach clinician chooses instant, a daily digest or off. A text says only that a new alert needs a look; the email carries the lines.
Care TeamThe IDC Team feed
LiveThe Care Team's own conversation, where every discipline and the family post, pin and moderate, with activity rows for every reading and dose logged, with initials and the time.
Shared by 3Care TeamFamily managing careHome TeamPrescriptions, allergies and pharmacies
LiveEach medication with its strength, times a day, reason, prescriber, pharmacy and refill log, in All, Active, Paused and Stopped tabs, with allergies near the top and the pharmacies at the bottom.
Shared by 2Family managing careCare TeamThe medication card, in named sections
LiveEach open card keeps the dose logging on top and folds the rest into named sections, so the next dose is one tap away on a phone; Next medication points at the next active medication not yet logged today, and a Health Tracking link sits at the top of the medications pages.
Shared by 3Family managing careHome TeamCare TeamMedication schedules and the dose-due reminder
LiveSet times, or every so many hours from the first dose, per medication. When a set is due a pop-up asks like the nap one does, and a phone notification goes to whoever runs the account, the caregiver-role accounts and the circle's care team, naming only which set is due.
How it connects: Set by the family; the reminder reaches whoever gives the dose.
Shared by 3Family managing careHome TeamCare TeamWhich days a medication is given, and tapers
LiveDays of the week, every few days, on and off in cycles, set days, or a taper whose dose steps down on set days. On a day off nothing is due and nothing counts as missed; on a taper each day follows its own step on the dose chips, the pop-up, the reminders, the reports and the Emergency card.
How it connects: Entered by the family from the prescription; the app reminds on those days and never suggests them.
Shared by 3Family managing careHome TeamCare TeamThe dose log
LiveDoses given, skipped, refused, missed or late, logged from the day plan and from the clinicians' side, and counted in the Medications report.
How it connects: Given by the Home Team, counted for the Care Team, seen by the family.
Shared by 3Home TeamCare TeamFamily managing careDose history: every change the doctor ordered
LiveStarted, increased, decreased, changed, paused, resumed or stopped, with the dose before and after, the day it starts, who ordered it and who recorded it. A physician or nurse records a change from the Medications tab, the feed and the phone say a prescription changed, and the Emergency card's medication summary follows the new dose.
How it connects: Recorded by the family or the clinician; the app records what was ordered and never suggests a dose.
Shared by 2Family managing careCare TeamOut of medication and running low
LiveThe dose-due reminder can log Out of a medicine, not given, counted as not taken everywhere and tracked day by day until the refill. Running low, Refill requested and Refill picked up sit on the card, a Needs a refill group opens Prescriptions, and the family and the care team are told.
How it connects: Logged by whoever is giving the dose; seen by the family and the Care Team.
Shared by 3Family managing careHome TeamCare TeamOn hand: how many are in the house
LiveA count of each medication in the house that every dose given takes down, with days left, the day it runs out and a warning a week ahead that marks it running low. I counted, Add and a refill keep it true, with a history of every change.
Shared by 3Family managing careHome TeamCare TeamA different amount at each time
LiveOne medication can be 15 mL in the morning and 10 mL in the evening: each set time gets its own amount, shown on the card, the dose chips, the reminder, the printed sheet and the doctor summary, and a change goes into the dose history.
Shared by 3Family managing careHome TeamCare TeamThe family's own order of the medications
LiveDrag a medication by its grip on Prescriptions (or use Move up and Move down) to keep related ones together; the reminder, Medications today, the Status Board, the clinicians' tab, the printed sheet and the Emergency Plan Card list them in that order.
Shared by 3Family managing careHome TeamCare TeamThe dosing day
LiveA 2 AM dose is the last dose of the day before, not the first of a new one, everywhere the doses are counted; and a dose logged on the wrong button or with yesterday's date still clears the dose that was due. The reminder closes only when the dose is logged.
Shared by 3Family managing careHome TeamCare TeamExercises, home recommendations and notes
LiveTherapists assign exercises with presets in their discipline's language; they appear on the patient's Practice page. Home recommendations land on the family's Coming Home page, and notes go to the patient and the family.
How it connects: Assigned on the dashboard, practiced by the patient, carried out at home by the family.
Shared by 3Care TeamPatientFamily managing careHealth reports
LiveVitals and glucose, medications, symptoms and alerts, the weekly home summary and the visit flow sheet, for 7, 30 or 90 days or a range, with Print and Download CSV. The family and the clinicians read the very same report.
Shared by 3Family managing careCare TeamPracticesOutcomes
LiveOutcomes reports in eleven framework types, from person-centered and care coordination to payer value and regulatory quality, built from what the family, the professionals and the care team already enter: whether the planned care happened, whether the targets are being met, what changed, whether the team responded and how the people who help are holding up. Every report carries the same standard information and reads Available now or Available upon request, with one button to request it. The family reads it under ID Care Plan; every home care team and care team login reads the same section on the Reports tab.
How it connects: Logged by everyone during care; read by the family, both teams and the organization as counts with who logged each.
Shared by 4Family managing careCare TeamHome TeamPracticesVideo visits and signed visit notes
LiveA telehealth appointment opens a video room in the browser for the family and the clinician from 15 minutes before to the end, with nothing to install and nothing recorded. A skilled clinician then writes a structured visit note; a signed note is never edited, only added to, and the family reads it when it is shared.
How it connects: Joined by the family and the clinician; the note is written by the clinician and shared with the family.
Shared by 2Care TeamFamily managing careThe weekly doctor summary
LiveA printable home summary of the week, one of the five reports, ready to print or save as a PDF for the doctor.
Shared by 2Family managing careCare TeamDoctor's Records
Epic and Oracle Health live · four more built, ask usThe patient's chart from the hospital and the doctor's office, read-only and patient-authorized, next to what the family tracks at home.
Epic (MyChart) connects today at 500+ organizations. Oracle Health (Cerner) connects today. eClinicalWorks (healow), athenahealth, Medicare (Blue Button 2.0) and VA (Lighthouse) are built; ask us about yours. Read-only, with the patient's approval.
Shared by 2Family managing careCare TeamSix places Doctor's Records can read from
Epic and Oracle Health live · four more built, ask usEpic, eClinicalWorks, Oracle Health, athenahealth, Medicare and VA: each one read-only, signed in on that place's own screen, with its Connect card shown as that place opens. Medicare asks for the beneficiary's consent first and carries CMS's required notice, its claims shown with no amounts; the Veteran signs in personally for VA; both stay on Doctor's Records. Each place refreshes by hand once every 10 minutes, and 20 times a day across the circle.
Epic (MyChart) connects today at 500+ organizations. Oracle Health (Cerner) connects today. eClinicalWorks (healow), athenahealth, Medicare (Blue Button 2.0) and VA (Lighthouse) are built; ask us about yours. Read-only, with the patient's approval.
Shared by 2Family managing careCare TeamSend to the doctor: what changed since the last visit, on top
LiveThe doctor's home summary opens with What changed since the last visit (with a chart connected, the chart's medication list beside the list the family keeps; dose changes, new symptoms, falls, ER visits and stays, appointments) and Outside the targets the family entered, as counts and dates. Send to the doctor saves the PDF and opens the patient portal, where the family attaches it and sends it, so it lands in the chart; I sent it is the family's own note, never a receipt. A reminder comes one or two days before each doctor's visit.
How it connects: Sent by the family through the patient portal; a clinician on the care team can open and print the same summary.
Shared by 2Family managing careCare TeamWhat the care team can see about phrase use
Not on the dashboard yetWhen the patient is signed in on their own, each spoken phrase is recorded for the circle, and a typed message counts as one message with its words never kept. The summary for a stretch of time is for the owner, the caregiver role and the clinical logins; family and friends accounts and an agency's office never see it.
The care team's dashboard does not show this summary yet, so today it is not on anyone's screen.
Shared by 2Care TeamFamily managing careLearn the app
LiveShort lessons, one per screen, with Try it lines and a Watch how video when the family recorded one. The family edits the lessons from the Care Team page.
Shared by 3Care TeamHome TeamFamily managing careTasks for the patient's team
LiveA task for anyone on the patient's team, with a do-by date and reminders until it is done: pick up the prescription, call the oxygen supplier, bring the walker to Tuesday's visit. Each task names who it is for, and the family sees what is open and what is late on the Care Team page.
How it connects: Set by the family or a clinician; reminded on the clock; ticked off by whoever did it.
Shared by 3Family managing careCare TeamHome TeamStanding instructions from the care team
LiveInstructions the care team writes once, hold the dose and call if the reading is under this, offer fluids every two hours, shown beside the logs they belong to, so whoever is logging reads the instruction at the moment it matters.
How it connects: Written by the clinician; read by the family and the Home Team right where they log.
Shared by 3Family managing careHome TeamCare TeamReading alerts go to everyone but the person who logged the reading
LiveA reading outside the targets alerts the clinical logins at once, and the person who logged it is not alerted about their own entry. A flagged reading reaches the family too, as one plain line with the number and the target, never a verdict.
Shared by 3Care TeamFamily managing careHome TeamUTI tests, and Angry and Aggressive, in Symptoms & events
LiveThe symptom picker holds a UTI test with its result, and Angry and Aggressive as events with what happened before and after, so a pattern a doctor asks about is there in dates and counts rather than in someone's memory.
Shared by 3Family managing careHome TeamCare TeamSnap the bottle: a label or a screenshot becomes a medication
LivePhotograph the prescription label, or a screenshot from the pharmacy's app, and the medication's name, strength, directions, prescriber and pharmacy are read into a new medication for the family to check and save. Nothing is saved until the family confirms it.
Shared by 2Family managing careCare TeamDuplicate a prescription, and a removed medication stays removed
LiveDuplicate copies a medication's card for the same medicine at a new strength or a new schedule, so a dose change takes a tap, not a retype. A medication the family removes stays removed, and never comes back from a sync, a reminder or an old list.
Shared by 2Family managing careCare TeamThe dose-due pop-up: by moment, by who is on shift, 30 minutes before
LiveWhen a set of medications is due, one pop-up asks about every medication due at that moment, from 30 minutes before the first dose until 30 minutes after the last. It knows who is on shift and asks that person on their device, with Remind me in 15 minutes and Mark as missed, and the phone notification goes to the right person, not to everyone.
How it connects: Asked of whoever is on shift; what they answer is on the dose log for the family and the Care Team.
Shared by 3Family managing careHome TeamCare TeamSet up a taper from a picture, and a taper step at set times
LivePhotograph the doctor's taper sheet and the steps are read into the schedule for the family to confirm: so much for these days, then less. A taper step can be given at set times of day, and a taper dose is asked on its own in the pop-up so a shrinking dose is never confused with the usual one.
Shared by 3Family managing careCare TeamHome TeamA clinician's note to the care team
LiveA structured note from a nurse, therapist or physician, posted to the IDC Team feed with the discipline and the date, so the next person on the case reads what the last one saw. The family reads it too; family and friends never do.
Shared by 2Care TeamFamily managing careVideos on a post, @ mentions and Notify the team now
LiveA post on the IDC Team feed takes a short video as well as photos. Type @ to ask one person on the team by name, and Notify the team now sends a phone notification to every clinical login for a post that should not wait for the next sign-in.
Shared by 3Care TeamFamily managing careHome TeamAfter a visit: How was the visit? and the wrap-up
LiveA short review after each visit, from the family or the professional, and a wrap-up prompt by email, text or phone notification that asks for the note, the next visit and anything to hand on, so a visit is closed the same day it happens.
Shared by 3Care TeamHome TeamFamily managing careBooking the next visit is one tap
LiveBook my next visit sits at the top of the care-team dashboard for a signed-in clinician: one tap offers the open hours on the patient's Schedule, and the visit lands on the family's calendar, the dashboard and the clinician's My shifts at once.
Shared by 2Care TeamFamily managing careA clinician fills in the care plan, directly or as a proposal
LiveA nurse, physician, therapist, chiropractor, hospice or palliative clinician or community paramedic who joined with the family's code finds the Home Care Team Plan behind the patient's care door, with its sections, versions and Compare. The family's switch, Can fill in the Home Care Team Plan directly, decides whether a change saves at once or waits as a proposal the family accepts.
How it connects: Written by the clinician; accepted, or kept, by the family; followed by the Home Team.
Shared by 2Care TeamFamily managing careThe patient's music from the top of the Checklist
LiveThe patient's own playlist plays from the top of the care team's Checklist, so a professional starting the morning routine puts on the songs the family chose without leaving the page.
Shared by 3Care TeamHome TeamPatientThe dashboard on a phone: a bubble per log, Hide menu, a Menu drawer and Search
LiveHealth Tracking on the care-team dashboard is a row of bubbles, one per log, each opening one page, never a long scroll. On a phone, Hide menu gives the open tab the whole screen, the Menu drawer lists every door and tab, and Search jumps to a tab by name.
Shared by 2Care TeamHome TeamWellbeing: a private check-in for professionals
LiveA private check-in, short resets and support lines for the professionals who do this work, beside My profile and seen by nobody else: not the family, not the agency, not the care team. A gentle nudge comes now and then; nothing is scored.
Shared by 2Care TeamHome TeamConnect MyChart: the records from any Epic hospital
LiveConnect MyChart on Doctor's Records opens the hospital's own MyChart sign-in; the patient, or a proxy, approves the app there and the chart arrives read-only beside what the family tracks at home. No portal password is ever typed into ExpressAgain.
How it connects: Authorized by the patient or the proxy on MyChart; read by the family and the Care Team.
Shared by 2Family managing careCare TeamConnect a healow practice by name
Built. Ask us.A doctor's office on eClinicalWorks is picked by name on Doctor's Records; the practice opts the app in on its side and the patient signs in on healow. The connection is read-only and the family can disconnect it any time.
eClinicalWorks (healow) is built; ask us about it. Read-only, with the patient's approval.
Shared by 2Family managing careCare TeamSend to the doctor now emails the summary
LiveBeside Save the PDF and open the portal, Email it to the doctor sends the home summary by encrypted email: the full PDF to a doctor who has a login, part of it with an invitation otherwise. The app reads a portal but never posts into it, and the family's I sent it stays the family's own note.
How it connects: Sent by the family; opened by the doctor from encrypted email or inside ExpressAgain.
Shared by 3Family managing careCare TeamPracticesEmergency-card proposals from the chart
Epic and Oracle Health live · four more built, ask usWhen a chart is connected, differences between the chart and the Emergency Plan Card (a medication the hospital added, an allergy the card does not list) are offered as proposals on the card. The family accepts or dismisses each one; nothing on the card changes by itself.
Epic (MyChart) connects today at 500+ organizations. Oracle Health (Cerner) connects today. eClinicalWorks (healow), athenahealth, Medicare (Blue Button 2.0) and VA (Lighthouse) are built; ask us about yours. Read-only, with the patient's approval.
How it connects: Read from the connected chart; decided by the family; the Care Team reads the card that results.
Shared by 2Family managing careCare Team
For the Home Team
Home Team helps me in my home.
The professionals who help in the home, from aides and CNAs to LPNs and RNs on shifts and companions: found, hired, onboarded, paid and thanked in one place, with the family on the other side of every step.
70 features, 56 shared with other parties
Finding each other
Join the Marketplace
LiveA live profile and a real login in one step. The public profile shows a first name and an initial and the ZIP area; contact starts when a family sends a request and the professional answers.
Home TeamPlatform providers, apart from every family's team
LiveA professional who signs up on the Marketplace on their own belongs to no family. ExpressAgain keeps those logins on its own list, with their profile status and how many families they work with as a number, never a name; a family's code gives them a seat on that team without touching the platform login.
How it connects: The professional signs up alone; a family's code adds a team; ExpressAgain sees the platform side only as counts.
Shared by 2Home TeamFamily managing careSearch the Marketplace
LiveFamilies search real professionals by the kind of care, the clinician type (RN, LPN, NP, wound care nurse, CNA, PCA, MA, phlebotomist, EMT, therapist) and a ZIP code, with names masked, or post an open care request that professionals answer.
Shared by 2Family managing careHome TeamMatching by pay, distance and what the state allows
LiveProfessionals set what they need to make within 30, 60 and 100 miles; families and agencies say what they will pay; only credentials allowed to do the task in the patient's state are matched, and every reason is shown.
Shared by 3Home TeamFamily managing carePracticesThe Marketplace profile
LiveA photo or logo, independent or agency, the credential, the city, state and ZIP (never a street), how far they travel, the experience line from real counts, an optional introduction video, and ten tabs including availability, vaccinations, safety and real reviews only. Learn more and Request care sit on every card.
Shared by 3Home TeamFamily managing carePracticesFeatured placement
LiveA professional or agency can ask for a spot first in search, marked Featured on the card and the profile; the founder sets it for 30, 90 or 180 days.
Shared by 3Home TeamPracticesFamily managing careSaved providers and Last seen
LiveA heart on every card and profile saves a provider to the family's own Saved providers page, and a signed-in family sees Last seen on cards it opened before.
Family managing careA care request opens the family's account
LiveA Marketplace care request carries About the patient (first name, age, the reason for care), creates the family's free account or links the one that owns the email, and lists it under Your care requests. A request that reaches nobody nearby is kept as a lead so the team can recruit there.
Shared by 2Family managing careHome TeamHome care by city, in English and Spanish
LiveA page for every Census place in the 50 states and DC, for home care, home care jobs and home care agencies, with live counts within 10 and 25 miles, open jobs, local hospitals and market wages, and the doors to the Marketplace. Every page also reads in Spanish under /es.
Shared by 3Family managing careHome TeamPracticesMarketplace Home
LiveThe family's hiring dashboard, with its doors in the order hiring actually happens: find, the team, quotes, agreements, management and reports.
Family managing careThe questionnaire
LiveThe family sends a person they are considering a few questions: skills, schedules, references, a background check and a rate, with nothing about the patient on it. Then accept, propose a different rate or decline.
How it connects: Sent by the family, answered on the professional's phone without a login.
Shared by 2Family managing careHome TeamAgencies and Quotes
LiveA de-identified overview and schedule shared as one link. Agencies answer on a public quote page with no login, and the quotes come back to compare side by side.
Family managing careAn agency joins under its company name
LiveA company signs up as a company and a person as a person: Company name is the first field for an agency or facility, and the card, the public profile, the matches, the family's receipt and the response email show the company's name with the contact person under it.
Shared by 3Home TeamPracticesFamily managing careClients we accept, and mobility in hiring
LiveA professional or agency says on Provider Home what they take on: transfer assistance, two-person assists, a mechanical lift, bedbound clients. A family searching sees which listings match the patient's transfer level, and hiring for heavy transfers finds the people who can do it.
How it connects: Declared by the provider; matched against the transfer level in the patient's plan.
Shared by 3Home TeamFamily managing carePracticesState rules for 17 states and DC
LiveOnly the credentials a state allows for a task are matched, in the states where ExpressAgain works, from the Carolinas and Georgia to California: who may give a medication, who may do a delegated nursing task, who may not. Every reason is shown to the professional and the family.
Shared by 3Home TeamFamily managing carePracticesReal reviews only, and Report a profile
LiveA review comes only from a family that worked with the professional through ExpressAgain, never typed in by the professional or copied from elsewhere. Anyone can Report a profile, and the report goes to ExpressAgain, not to the person reported.
Shared by 2Family managing careHome TeamResponses: the family's receipt, and an email that says who
LiveA professional responds to a care request from its own page; the family gets a receipt in the app and an email that names who responded, with the profile to open. Nobody's phone number changes hands until the family replies.
How it connects: Answered by the professional; received and chosen by the family.
Shared by 2Home TeamFamily managing careShare your care request, and every posting's own link
LiveOne link brings a professional the family found elsewhere, a referral or another site, onto the team through the family's own request. Every open care request has a page and an address of its own, with Respond to This Family and Copy the link to this posting.
Shared by 2Family managing careHome TeamThe Marketplace agreement and credentials on file
LiveA professional on the Marketplace signs the platform agreement once and keeps credentials on file from Provider Home; a family that hires them reads the same documents on the professional's profile without asking twice.
Home TeamCandidates: the people found elsewhere, from Found to Added to team
LiveSomeone found through a referral, a church or another site goes on the Candidates tracker with a stage: Found, First call, Questionnaire sent, Interview, Trial, Added to team, or Passed. Everything the family did with that person stays on one row until the day they join.
Shared by 2Family managing careHome TeamWrite the job description for me
LiveA few taps in (who the patient is, where, how you hire, the tasks, the role, the shifts from the Add shift presets, the start, pay or none, languages, must-haves) and a complete eight-section posting comes out, naming only the credentials the patient's state allows. Edit it, post it as a care request, or keep it as a draft.
Shared by 2Family managing carePracticesA trial before someone joins for good
LiveAn offer from the Candidates tracker starts a trial of a few paid shifts (three unless the family sets another length), helping out today, with the family or another professional there: the same invite and login, clocked and paid like any shift. My Care Team and the agency office read Trial · 2 of 3 shifts, counted from the shifts actually clocked; the family then adds the person for good or passes. The patient's own pages list no Home Team roster, so the patient meets a new person as one of the team only after they have shown up.
Shared by 2Family managing careHome Team
Getting started
Trained before the first shift
LiveGetting started's required steps come before a professional's first shift in a home: Open shifts, a shift offer and the clock name the stages left until then. Since October 21 the nine How to Use ExpressAgain steps count too, each done by opening the real page. The family reads Trained, with the date, or Not yet trained with stage and step counts on My Care Team; the first shift opens with a checklist from the patient's own plan, and every clock-out ends with a two-tap summary to the family.
Shared by 2Home TeamFamily managing careThe on-time record on the roster
LiveNext to Trained, each professional's card and row on My Care Team carry the last 90 days of scheduled shifts in the home: on time (clocked in within the grace), late, missed, and cancelled with under 24 hours' notice, as one line with a quiet pill, good, watch or attention, and New under three shifts. The agency office sees the same per home. For the family and the office only: never on the patient's pages, never public, never a score sent to the professional.
Shared by 3Family managing careHome TeamPracticesThe Getting started checklist
LiveOne next step at a time: app lessons, screening consents, tax documents, how to get paid, credentials, learning about the patient, skills, the house code and the pay-release acknowledgment, then I'm ready to work.
Shared by 2Home TeamFamily managing careCredentials and the 30 days
LiveUpload CPR, a license or training, or tap I don't have one yet for 30 days and a list of where to get it. Expiring cards turn amber, expired ones red; pay and clock-out are never blocked by paperwork.
Shared by 2Home TeamFamily managing careThe W-9 and tax documents
LiveFill and sign the W-9 in the app; W-4 and I-9 open the official blank forms. The family sees W-9 on file with the last four digits and a logged reveal for the 1099.
Shared by 2Home TeamFamily managing careAgreements, the credential policy and skills checklists
LiveThe Independent Service Agreement drafted from the template or an agency's own contract, signed and countersigned; the credential policy; skills checklists the family or their nurse validates; and one table of who has completed what.
Shared by 2Family managing careHome TeamAgreements on real paper, with a certificate
LiveThe founder's own agreements, word for word, on letter-size pages that sign like real agreements: numbered clauses, signature blocks and a Certificate of Completion with each signer's email, time, network address and consent. An agency's and a professional's platform agreements are countersigned automatically.
How it connects: Sent by the family or the agency; signed by the professional on their phone.
Shared by 3Family managing careHome TeamPracticesGetting started in seven stages, before any care is logged
LiveThe professional's checklist is seven stages with one next action and two readiness lines, so it is always clear what is left. Nobody works a shift or logs care before Getting started is finished, and the reminder says when the first shift is.
Shared by 2Home TeamFamily managing careReady to work: the credentials a direct hire needs first
LiveWhat a professional the family hires directly needs before the first shift, per role: CPR within 30 days and the rest, set as defaults the family can change. The requirement, the deadline and the state of each sit on one page under Compliance & Credentials.
Shared by 2Family managing careHome TeamWho's ready, skills checklists and the public skill pages
LiveWho's ready shows which professionals have every requirement met today. Skills checklists by role are validated by the family or their nurse, and each skill has a public page that explains what it is and how it is checked, so a professional can read it before they say yes.
Shared by 2Family managing careHome TeamDelegated care tasks: insulin and glucose
LiveWhere a state lets a nurse delegate a task such as a glucose check or insulin, the acknowledgment documents for it are on the professional's agreements and skills, signed by the professional and the delegating nurse, so what a person may do in this home is written down.
Shared by 2Family managing careHome TeamHouse entry codes
LiveEach professional gets their own keypad code when hired, shown only on a deliberate tap and revoked when they leave, with comings and goings on the reports.
Shared by 2Family managing careHome TeamDoor access reminders
LiveWho has a code to the door, since when and for how long, with reminders to remove a code when someone leaves, give a temporary one when an open shift is picked up, and review the list every few months. The list never holds a code.
Shared by 2Family managing careHome TeamThe professional's entry code
LiveWatch the family's door video, sign the House Access Acknowledgment, then Show my entry code; it hides again after a few seconds.
Home Team
On a shift
The app during a visit
LiveClock in, tick the start-of-shift list, follow the day step by step, log doses, readings and personal care, tick the end-of-shift list, clock out.
How it connects: Every tick, dose and reading is saved under the professional's name and reaches the family and the Care Team.
Home TeamShift checklists and photo proof
LiveStart-of-shift and end-of-shift lists the family writes, an optional photo before an item counts, and shifts marked as giving medication, with a hard stop for anyone not allowed to.
Shared by 2Family managing careHome TeamClock in and out, timesheets and shift review
LiveClock in and out with breaks; the hours become a timesheet and an invoice. Hours worked are always paid: a shift with required items missing is flagged for the family's review, and Can't make it offers a shift to the rest of the team.
Shared by 2Home TeamFamily managing careOn my way and Running late
LiveBefore a shift the professional taps On my way with about how many minutes, then Running late if needed, and the family is told by a notification and, for members who chose texts, a text. It never sends a location.
How it connects: Sent by the professional; read by the family on the Status Board and their phones.
Shared by 2Home TeamFamily managing careMy week and the patient switcher
LiveA professional who works for several families with one sign-in sees all their shifts on one calendar and switches the dashboard to another patient in one tap. Clocking in at a second home while on the clock at another is refused, and no family ever sees another family's name.
Shared by 2Home TeamPracticesAvailability, and shifts that need several people
LiveThe professional, the family or the agency sets the hours a person can work, with dates away, and moves warn outside them. A shift can need up to six people, each position with a role, a person or Open, and PRN, each paid and clocked on its own.
Shared by 3Family managing careHome TeamPracticesChange my hours, the coverage banner and calling out privately
LiveLeaving early, arriving late, a shift off or days off, asked from the professional's My shifts. The family sees it at the top of Scheduling with Find coverage, and calling out goes privately to the family on Staffing notices, never on the team feed where the rest of the team would read it.
How it connects: Asked by the professional; seen by the family and the agency; covered from the open shift.
Shared by 3Home TeamFamily managing carePracticesClaim this shift, or I'm interested
LiveAn open shift reaches the qualified professionals with one of two buttons, by the home's setting: Claim this shift, and it is theirs at once, or I'm interested, and the family picks. Two taps at the same moment never both win.
Shared by 2Home TeamFamily managing care
Pay and records
How the professional gets paid
LivePick a pay method once: Zelle, Cash App, direct deposit, a check, a bank transfer or a wire. Make my invoice sends the pay period; the family approves and marks it paid.
Shared by 2Home TeamFamily managing careThe Home Care Team pages
LiveOne page each: My Care Team (the directory, the agencies, rates), Scheduling & Coverage, Time & Attendance, Care Tasks & Checklists, Invoices & Payments, Compliance & Credentials, Reports and Settings; invoices to approve and pay. Pay now shows the professional's chosen method with a logged reveal of the details.
Family managing careThe schedule grid and Add shift
LiveScheduling & Coverage opens on a grid of who works when: the open shifts on top with each day's filled count, one row per Home Care Team professional with their hours, a week, two weeks or a month at a time, and a day-by-day list on a phone. Every shift says one status in words: Open, Offered, Booked, Cancelled, Ended or Day off. Add shift is one sheet (one day or every week, a shift type, how many people, who, gives meds); a shift's sheet has Change, Offer to … and Remove.
How it connects: Set by the family; the professionals on a shift see it on My shifts.
Shared by 2Family managing careHome TeamConnect your calendar
LiveA professional pastes their Google, Apple iCloud or Outlook calendar's private iCal address on My availability; the times they are busy show as Unavailable on the family's Schedule grid and the agency calendar, and assigning onto them asks first (recorded). Only the times are kept, never what the event is; the address is sealed and Disconnect deletes everything.
How it connects: Set by the professional; the family and the agency see only Unavailable.
Shared by 2Home TeamFamily managing careHow open shifts get filled: you choose, or first to claim gets it
LiveOne setting per home. You choose, where every home starts: professionals tap I'm interested and the family taps Give it to … beside one of them. First to claim gets it: a qualified professional taps Claim this shift and it is theirs at once, and two taps at the same moment can never both win. Only the Home Care Team qualifies, and only when Ready to work, allowed to give medication on a Gives meds shift and free of another shift; Who fills this lets a single shift choose for itself.
How it connects: Set by the family, or by the agency where it manages the weekly schedule; the phone notification carries the professional's first name only.
Shared by 3Family managing careHome TeamPracticesDraft, then publish: plan the week, tell everyone once
LiveA switch above the Schedule grid, Right away to start. With Draft, then publish on, changes to shifts more than 48 hours away wait as drafts, dashed and marked Draft, until Review and Publish; Publish checks every rule again and each professional gets one summary. Anything in the next 48 hours, coverage, an open shift being taken and anything a professional does stay immediate, and a draft never touches time or pay. An agency drafts and publishes only its own changes.
How it connects: Drafted by the family or the agency; published once; each professional is told once on My shifts.
Shared by 3Family managing careHome TeamPracticesThe weekly schedule keeps its past
LiveChange from a date and End this shift replace editing and deleting, so past weeks keep the hours they had. Offer an open slot to one professional by name, and read every change with who, when and why in Schedule history.
Shared by 3Family managing careHome TeamPracticesOne login, several ways of working
LiveOne professional in one home can work for themselves and through one or more agencies, each way with its own rate and start date; each shift belongs to one way and lands on that party's invoice. Each agency sees only the work done through it, never the person's pay details or tax papers.
Shared by 3Family managing careHome TeamPracticesThe pay week, under the rate
LiveEach professional's rate carries its pay period and the day the week starts, shown under the rate on their profile and the roster, and a rate's effective date stays where it was set, so an invoice for a pay period always covers the same days the family and the professional expect.
Shared by 2Family managing careHome TeamMy Care Team and one profile per person
LiveThe Home Care Team the family brought in, each with six standings, and one profile that holds contact details, house entry, agreements, documents, hours and pay, schedule and getting started.
Family managing careA professional's profile, one tab at a time
LiveAbout, House entry, Agreements, Documents, Hours and pay, Schedule, Getting started and Manage, each its own page under tabs that stay put. A new agreement starts and finishes inside the profile, and Manage ends the relationship, sends a password reset and shows the sign-in history without leaving it.
Shared by 2Family managing careHome TeamHome Care Team reports
LiveHouse entry, comings and goings, who has been paid, invoices sent, care team sign-ins and the year summary, each with a range, Print and CSV.
Family managing careThe patient's own voice in the record
LiveThe patient rates each shift, answers Were you turned at 2:00 PM?, and can Report a concern; Calls for help shows how long help took. It is private to the family's managing accounts, the professional never sees it, and the agency hears only what the patient chose to tell it.
Shared by 3PatientFamily managing careHome TeamHome Team Overview: who is on duty, what is open and what needs you
LiveThe first page of HCT Management: who is in the house right now, the open shifts this week, the invoices waiting for approval, the credentials about to expire and the staffing notices, each a line that opens its own page.
Family managing careRewards & Recognition
LivePoints for the care given, a photo proof, a meal photo, each log entry, a checklist finished, an on-time clock-in, a shift worked, a perfect week, Getting started done, an open shift picked up, a thank-you from the family, with a leaderboard, the earning rules, prizes and redemptions. The professional sees My rewards on the dashboard.
How it connects: Earned by the professional on every shift; the prizes are the family's or the agency's to set.
Shared by 3Family managing careHome TeamPracticesPay by the visit
LiveFor a professional paid per visit rather than by the hour, the family types an amount per visit type; the clock reads Visit done, each visit is one invoice line, and a visit missing its log is flagged for review before it is paid.
Shared by 2Family managing careHome TeamEvery invoice names who sent it, and the wrap-up link for someone who left
LiveAn invoice always says which professional or agency sent it. Someone whose access has ended still gets paid: a no-sign-in wrap-up link where they add their details, sign the W-9, choose how they get paid and make the final invoice themselves.
Shared by 2Home TeamFamily managing careExpected care events
LiveA turn every 2 hours, a skin check at the start and the end of a shift, or anything else the plan expects, checked against what was logged, so the family's report shows the events that happened and the ones that did not, by shift and by person.
How it connects: Expected by the plan; done and logged by the professional; read by the family and the Care Team.
Shared by 3Family managing careHome TeamCare TeamOne person on two logins in your home, and when your agency leaves
LiveA professional who was sent by an agency and then hired directly is one person on two logins, linked so the clock and the invoices never count a shift twice. When an agency stops working with the home, its people's access ends on the last day and the family keeps 60 days of the record to settle up.
Shared by 3Family managing careHome TeamPracticesMy profile, My record and About me
LiveThe professional's details and password, the same record the family sees, and a written profile they can choose to show on the public Marketplace.
Home Team
Agencies
Agencies and the people they send
LiveEach agency coming to the house and every person it has sent, so the family knows who is at the door; nobody is erased, only marked no longer coming.
Family managing careThe agency office login
LiveAn agency's office sees Team, Open shifts, Invoices and its agreement. It adds its own aides and nurses, covers open shifts and bills the family, and never sees the clinical record.
Shared by 3Home TeamPracticesFamily managing careTeam, across every client home
LiveAn agency office sees its whole team and their week across every client home in one place: hours per home, who is on the clock, open shifts, credentials and invoices waiting, with Open this home to switch. Scheduling only, never the health record.
Shared by 2PracticesHome TeamEnding a working relationship
LiveA plain notice with the last day, released shifts, the final invoice and what to bring back. Codes are revoked and access ends on the last day; the professional's other families are unaffected.
Shared by 2Family managing careHome TeamNot eligible for rehire, and Former team
LiveEvery ending asks Eligible for rehire? with a reason and a private note; Close out does it in one step for someone who already left, sending nothing. Whoever hires next sees the pill and the note; offers, invites, open shifts and the Marketplace stop for that person in this home, matched by login, email and phone. The person is never told why.
Family managing careEnd the relationship: notice templates and your own
LiveFive built-in notice templates and the family's own saved ones, so the box is never blank at a hard moment. The notice carries the wrap-up link, and the row keeps a tracker (Details, W-9, Pay info, Invoice) with Record an invoice I already paid.
Shared by 2Family managing careHome Team
For practices and organizations
Every enrolled patient, between visits, on one panel.
A physician practice follows its patients' days at home, gets care alerts against the targets its team set, and documents the care management its staff already does.
61 features, 48 shared with other parties
The organization panel
LiveOne view of every patient the practice follows, scoped by role: last reading, open alerts and how old, unread feed and enrollment status. Tap a row and the patient's whole dashboard opens.
Shared by 2PracticesCare TeamThe notification bell, N of M patients, and Archive
LiveThe bell on every organization page counts what is new in Feed and alerts for the patients you may see. The panel says how many places are in use against the preview or the plan, and Archive ends an enrollment with a reason (moved, discharged from the program, passed away, the family ended it) and opens the place.
Shared by 2PracticesCare TeamEnrolling patients
LiveEnroll a patient by email or text. The invitation names the organization and the practice only, never the patient; resend it while it waits, or end the enrollment and every access with it.
How it connects: The practice enrolls; the family accepts on the Care Team page and can end it any time.
Shared by 2PracticesFamily managing careInvitations you can follow: delivered, opened, clicked
LiveFor the organization emails (a team invitation, the reminder, the welcome, the fully-set-up notice and a family's enrollment invitation) the organization sees whether each one was delivered, opened and clicked, and who checked on the patient, so a resend is sent when it is needed and not before.
PracticesThe family's side of an enrollment
LiveThe owner or a caregiver-role account accepts a link that says who wants to follow the patient's care, who the primary doctor will be and what they will see.
Shared by 2Family managing carePracticesCoverage by provider and staff
LiveEach enrolled patient has a primary provider and coverage: covering colleagues, staff or a coordinator. Admins act for the practice, providers for their own patients.
Shared by 2PracticesCare TeamFeed, alerts, acknowledging and escalation
LiveOne stream of alert lines, team posts and activity across the practice's scope. Acknowledge flagged alerts; set an escalation window per practice that emails the primary and covering providers.
Shared by 2PracticesCare TeamTeam: providers and staff
LiveAdmins invite by email, set roles and practices, and say which providers a staff member works with. Before the agreement is signed, the team is small (three people unless agreed otherwise) and a provider may invite a staff member who works with them or another provider. One identity across every patient the practice follows.
PracticesFour roles, and a welcome for everyone added
LiveOrganization administrator, practice administrator, provider and staff. Anyone can be the first person, and everyone added gets an invitation that explains their role, with first steps and a link to book a training session; none of these emails carries anything about a patient.
Shared by 2PracticesCare TeamJoining an organization: one page, a generated password
LiveThe invitation opens a join page that names the organization and the role; Generate a password makes a strong one the person can read aloud and type on a phone, and the email's preview box carries the two buttons so nobody hunts for the link.
Shared by 2PracticesCare TeamA welcome, Getting started and a guide you can switch off
LiveThe first sign-in shows a short welcome and a Getting started checklist for that person's role: open your first patient, set the targets, choose your alerts, invite a colleague. A guide can be turned on and off from the account menu, and Suggest a feature is one tap away.
Shared by 2PracticesCare TeamMy account in the organization panel
LiveFirst name and last name in the founder's order, the email the invitations went to, a password change that ends older sessions, Show times in, and the phone notification switches for this device.
Shared by 2PracticesCare TeamLocations and practice groups
LiveAn organization is the legal entity that signs and is billed; its offices are locations, each with its own providers, patients, address and escalation window. A health system can add a middle level, the practice group, run by a practice group administrator who never sees another group or the organization's own settings.
PracticesPartners: the companies the organization works with
LiveA community paramedicine program, a home health agency, therapy, a lab, medical equipment or a pharmacy, with what they do and whether the organization bills for those visits. A family's care card can say Works with the practice and the partner, and the practice's own providers see it marked. A partner is a label, never a login.
How it connects: Kept by the organization administrator; chosen on the card by the family; seen by the practice's providers.
Shared by 3PracticesFamily managing careCare TeamReferring a patient to a partner
LiveAn administrator over the patient's location or the primary provider refers an enrolled patient to a partner that is on ExpressAgain, with the person if known and one short line on why. The partner's people see that patient as their own caseload, and the family is told and can end the referral from the Care Team page.
How it connects: Sent by the practice; worked by the partner's own people; ended by either organization or the family.
Shared by 3PracticesPartnersFamily managing carePreview before the agreement
LiveBefore its agreement is signed, an organization is in preview: providers see the patients whose families added them, a few patients can be enrolled to see how it works, and Book a call and Unlock all practice features open the rest.
How it connects: Every enrollment still starts with the family's own yes.
Shared by 3PracticesCare TeamFamily managing careYour plan: the package, its numbers and the add-ons
LiveSettings names the package, counts patients, users and locations against what it includes, lists each add-on as On or Off, and marks a feature Included, Add-on: on or Not on your plan with Request an upgrade, which emails ExpressAgain and names no patient and no price.
PracticesReports for a practice
LiveThe same health reports the family reads, per patient, and an organization summary by practice and provider, with alerts by week and a CSV.
PracticesBilling support
LiveWhose time counts for which practice, plain requirement checks per care-management program with consent recorded, and the flagged-alert trail. It documents; it never picks a code.
Shared by 2PracticesCare TeamThe contacts log
LiveCalls, video, office and home visits, training sessions for the family, and discharge dates, with the day, time, minutes and who was involved. A clinician's timed contact is also a time entry.
How it connects: Clinicians log time; the family and the Home Team log calls and visits as events on the record, never as clinical staff time.
Shared by 4Care TeamPracticesFamily managing careHome TeamThe medical necessity draft
LivePlain sentences built from the month's records and nothing else, never written by a model, for the clinician to edit and the billing practitioner to review, sign and print.
Shared by 2Care TeamPracticesThe estimated reimbursement opportunity
LiveEvery figure is labeled an estimate, from Medicare's national reference or the practice's own payer rates, with the blockers named. Eligibility, coverage and coding stay with the practice's coder.
PracticesThe payer and the devices on file
LiveThe billing report shows the payer and plan from Insurance & Devices, never a member ID, and the home monitors on file. A reading typed into the app is never counted as a device transmission.
Shared by 2PracticesFamily managing careSponsorship
LiveA practice enrollment covers care management and reports the moment the family accepts, and an organization admin can also sponsor the patient's base access. A grace period protects the family if a sponsor stops.
Shared by 2PracticesFamily managing carePackages, set in a call
LivePractices, hospitals, agencies and health plans each have their own page under Pricing; their pricing is tailored and set with them in a call.
Shared by 2PracticesHospitalsA practice opens a patient
LiveA physician practice opens a patient and sees a doctor's view, with no shifts, pay or clock, and the organization's patient record fills its empty fields from the family's account, marked where each came from, with Update available when the family changes something.
Shared by 2PracticesFamily managing careAn agency's office and schedulers
LiveAn agency invites its office and schedulers to the organization with the Office / scheduler work role; they see scheduling and the team, never the health record, pay details or tax papers.
Shared by 2PracticesHome TeamThe agency profile and one team file per professional
LiveLicenses, service area and the credential floor on the agency profile; one team file per professional, documents verified once and a skills checklist validated once, that every linked client home reads.
Shared by 3PracticesHome TeamFamily managing careClient homes set up when the family says yes
LiveWhen a family accepts an agency, its office and its people get their logins in that home at once; one person on two logins is linked so the clock and invoices never count a shift twice; a family whose agency leaves gets 60 days.
Shared by 3PracticesFamily managing careHome TeamStart a care plan for a patient: the front door for every organization
LiveThe family is one way in, not the only one. A home care agency, a case manager, a doctor's office, a hospital or discharge team, a foundation, an insurer or EMS starts the patient's care plan from one public page with what it already knows, two ways: Refer a family (no organization account; the family claims the account by a private link, owns it and is on the family's own plan; referring is free, never a referral fee) or My organization sponsors patients (the organization account, Add a client, the client's care plan, sponsorship); an agency starts one once its Business Associate Agreement is signed. One care plan per patient; a sponsoring organization's clinical side edits it directly or as proposals the family accepts, and the office never sees a health section.
How it connects: An organization starts the plan; the family claims the account and owns it; every role keeps the access it is allowed.
Shared by 3PracticesHospitalsFamily managing careCase managers refer families and track their referrals
LiveA case manager or discharge planner gets a referral account with no limit on referrals, no patient slots and no sponsorship. Refer, in the organization panel, is the page read with the patient, where the patient is signed up and the care plan starts; the family claims the account, owns it and keeps the case manager on the Care Team unless they turn it off. My referrals shows each family as referred on, claimed, signed in, active days and what has been logged, as counts, never a value.
How it connects: The case manager refers; the family claims and owns the account; the case manager counts and tracks, and reads the Care Team view where the family kept them on.
Shared by 3PracticesFamily managing careCare TeamThe agency's clinical people fill in the client's Home Care Team Plan
LiveA clinical person on a client, or a clinical administrator, fills in all 25 sections of the client's Home Care Team Plan, each on its own page, from Manage. While the account is unclaimed, or the family lets the agency manage the care plan, a field saves at once with the agency's name; when the family keeps the plan, every field reads Proposed and the family accepts or declines it on Care team under Care plan sections. Values the family keeps on its own pages are shown but change only there; the office keeps its staffing view and never sees a health section.
How it connects: The agency's clinical side writes or proposes; the family accepts or declines; the office sees staffing only.
Shared by 3PracticesFamily managing careHome TeamAn agency brings its own clients
LiveOnce ExpressAgain has signed a Business Associate Agreement with the agency, add a client and start right away; the family claims the account by a private link and owns it. Anything the family has not handed over waits as a proposal for the family's yes, and the agency keeps a frozen record of a former client.
Shared by 2PracticesFamily managing carePayroll export
LiveEach professional's hours from closed shifts across every client home for one pay period, ready for Gusto, ADP RUN, ADP Workforce Now or a plain CSV, with weekly overtime counted. No Social Security number and no health detail; every download is recorded.
Shared by 2PracticesHome TeamThe Medicaid visit record and its export
LiveThe six visit details Medicaid asks for on every Medicaid visit, what is missing, exceptions with reasons, and an export the agency sends to its state's system (a CSV and the Sandata layout). The app records and exports; it sends nothing to a state system itself.
Shared by 3PracticesHome TeamFamily managing careW-9, W-4 and I-9 in the app
LiveThe office says how each person is paid and the person fills and signs the government's own forms on their phone; the office completes I-9 Section 2 by its due day. Numbers are sealed and revealed to an administrator only for a minute, every reveal recorded; families never see these forms.
Shared by 2PracticesHome TeamThe agency's billing portal
LiveReady to bill by client and payer with authorization warnings, invoices with an action menu, payments, aging, rates and authorizations, and exports for QuickBooks Online or a CSV. One invoice system for the client's home and the office.
Shared by 2PracticesFamily managing careRehire status for an agency's professionals
LiveEnding a professional's work with the agency records Eligible for rehire? and a private note; the agency's own invites, hires, client-home adds and Marketplace matches stop for that person. The record never leaves the agency.
PracticesHiring through ExpressAgain
LivePost jobs, take applications on the agency's own website (two embeds), on a hosted careers page or from the Marketplace, work the pipeline with notes, and hire with the team invitation.
Shared by 2PracticesHome TeamRequest forms on the agency's website
LiveCare plan, transportation and contact forms, as hosted pages or embeds, land under Requests with notes, a status and Add as a client.
Shared by 2PracticesFamily managing careVideo interviews
LiveAn agency interviews candidates, and a family meets the agency, in a video room in the browser, with a join link, a calendar file and a reminder text an hour before.
Shared by 3PracticesFamily managing careHome TeamBook a call or start a free trial
LiveAn agency books a call on our page or starts a free trial from one form; the demo call within three days keeps the trial going, inviting the team and clients opens after the call, and a trial started with a personal email, with no real business name or with unusual details waits for ExpressAgain to look first.
PracticesHome visits: Log this visit, and in-home assessment requests
LiveAn organization logs a home visit from its panel with who went, how long and what was found, and a family or a practice can request an in-home assessment that lands on the organization's list with a status.
Shared by 3PracticesCare TeamFamily managing careEMS and community paramedicine
LiveAn EMS organization gets a caseload, its crews, a field view for the crew at the door (the emergency plan, the medications, how to get in) and a partner directory, so a community paramedic arrives knowing the patient and leaves a visit on the record the family and the doctor read.
How it connects: Read at the door by the crew; the visit lands on the family's record and the practice's panel.
Shared by 3PracticesFamily managing careCare TeamThe panel in an agency's or a hospice's own words, and Book a call
LiveAn agency or a hospice reads clients, not patients, and its own menu, invitation and welcome use its words. Book a call opens the demo calendar whole on a phone, with one Setup link.
PracticesShow a patient what families get
LiveThe demo family, read-only, with the link and the QR code to the families page and an Enroll shortcut, so a nurse at a bedside or a discharge planner can show a family the app before the family signs up.
Shared by 2PracticesFamily managing careFind a patient by name, and Acknowledge all
LiveFind a patient by first or last name from any organization page, and Acknowledge all clears a morning's flagged alerts in one tap with each one recorded as acknowledged by name.
Shared by 2PracticesCare TeamThe full patient record, bulk enroll and a CCD summary import
LiveThe organization's own record for each patient, pre-filled from the family's account and marked where each part came from; enroll many patients at once from a list; and import a CCD summary from the organization's system so the record starts full.
Shared by 2PracticesFamily managing careRegions and branches, in agency words
LiveAn agency's offices are branches and its middle level is a region, with a region admin and a branch admin who each see only their own, and escalation minutes set per branch. The invitation to join an agency speaks agency too.
PracticesToday: the agency's operations home
LiveOne page, first in an agency's menu, with cards that follow each member's own walls: today's shifts and who is late, open shifts, intake next steps, invoices to send and credentials expiring.
PracticesClient intake: from the first call to the start of care
LiveOne record per family through seven stages (New inquiry, Phone screening, Assessment visit, Welcome packet, In-home intake, Start of care, Lost / not now), each with a stage, an owner and a next step. The office logs a call or a Request care form becomes an inquiry; the phone script carries the standard transfer scale; the assessment is scheduled with a calendar file; the welcome packet goes by one private link that shows which files were opened; the in-home intake is done on a tablet section by section; and the agency's own consents and service agreement are e-signed on the tablet or by link.
How it connects: Worked by the agency's office; the family answers from the packet link and signs on the tablet; the start of care opens the client's home.
Shared by 2PracticesFamily managing careOne Schedule across every client home, and a menu in five groups
LiveThe week grid by worker or by client, writing through each family's own schedule, with drafts and publish, Undo on moves and the agency's own default for how open shifts get filled. The agency's menu is five groups: Today and Schedule, Clients, People, Money, Compliance & Settings.
How it connects: Scheduled by the agency; each family and each professional sees it on their own calendar.
Shared by 3PracticesHome TeamFamily managing careThe agency hears when a professional changes hours
LiveWhen one of the agency's professionals asks to leave early, arrive late or take a shift off for a client, the agency's schedulers are told as well as the family, so coverage is found by whoever can find it first.
Shared by 3PracticesHome TeamFamily managing careAgency setup, step by step, and Professionals setup
LiveThe business first, one step per page, with two readiness bars that say how far along the agency is. Professionals setup brings in employees and contractors, W-2 and 1099, one at a time or from a roster upload.
Shared by 2PracticesHome TeamThe service and pricing catalog
LiveEach service the agency offers with its own rates and the packages it sells, kept by the agency and read by its billing and its quotes. The numbers are the agency's own; ExpressAgain never sets or shows them to anyone else.
Shared by 2PracticesFamily managing careA client's profile with tabs, and former clients
LiveOverview, schedule, who fits, care plan, notes and billing, one client at a time. A former client keeps the record of the team's work, frozen, so a question months later has an answer.
Shared by 2PracticesFamily managing careClient information opens after the BAA, the Marketplace switch and the access log
LiveAn agency adds client information only after ExpressAgain has signed a Business Associate Agreement with it; until then the door is locked and says so. An agency can keep the Marketplace off for its team, and an access log records who opened, changed or downloaded what.
Shared by 2PracticesHome TeamPer visit and Per point pay for an agency's professionals
LiveVisit types with points, weekday and weekend point values by date, weekend and holiday settings, an override with a required reason kept in the audit trail, and the W-2 regular rate with the overtime premium, all on the agency's Visit pay page.
Shared by 2PracticesHome TeamRewards & Recognition for an agency
LivePoints and visit pay, a leaderboard, the rules, prizes and redemptions for the agency's own professionals across every client home, run from the agency's panel.
Shared by 2PracticesHome TeamThe agency door: the email series, the personal-email check and referral partners
LiveAn agency that books a call or starts a trial gets a short email series that explains the next steps, a trial started with a personal email is checked by hand before it opens, a referral partner's code credits the partner, and an agency can start its trial with the sign-in it already has.
PracticesAgencyOS plans, patient slots and Billing & payments
Ask usAn agency picks its patient slots, requests a plan and sees its own invoices from the panel; an upgrade request reaches ExpressAgain.
Request a plan from the panel and ExpressAgain takes it from there. Nothing is charged through the app until ExpressAgain confirms your plan with you.
Practices
For hospitals and facilities
A voice at the bedside, and a handoff that keeps going at home.
Patients who cannot speak get a voice on a tablet at the bedside, and the discharge hands the family a record the physician group keeps reading in the weeks after.
11 features, 11 shared with other parties
At the bedside
A voice at the bedside
LiveTap-to-speak on any tablet or phone in the browser, with nothing to install, for a patient who can read and point.
Shared by 2HospitalsPatientHospital words, explained
LiveMedical Words explains what a test or a treatment is and what to expect, with questions the patient taps to ask the team out loud.
Shared by 2HospitalsPatientEmergency phrases from the bed
LiveInstant emergency phrases spoken with one tap, pain and body location, and the SOS card on every page that has a rail.
Shared by 2HospitalsPatientName and date of birth, pinned
LiveThe guided setup saves and pins the two phrases hospitals ask for constantly, the patient's name and date of birth.
Shared by 3HospitalsPatientFamily managing careThe ICU and ventilated mode
LiveFor a person on a ventilator or just out of surgery: choose the mode in the guided setup and the ICU & Breathing Tube and After Surgery phrases open first, beside the Medical Words dictionary and the emergency phrases.
Shared by 2HospitalsPatientVisiting hours and the room schedule
LiveWhile the patient is in a facility, the family's Visit Planning shows the floor, room and visiting hours, and a room schedule of who is in the room and when, with the facility's rule enforced.
Shared by 3HospitalsFamily managing careFamily and friends
After discharge
Enrollment at discharge
LiveThe physician group enrolls the patient by email or text, and the family accepts; from then on the group follows the days at home on its panel.
Shared by 3HospitalsPracticesFamily managing careDischarge prep for the family
LiveComing Home gives the family checklists for the discharge conversation, and the therapy team's home recommendations arrive filed by category.
Shared by 3HospitalsFamily managing careCare TeamThe weeks at home, against your targets
LiveThe family and the Home Team log readings, meals, doses and falls every day; each reading goes to the clinical logins as an alert line, sent at once when it is outside the targets your team gave the family.
How it connects: Logged at home, read by the physician group.
Shared by 4HospitalsFamily managing careHome TeamCare TeamTransitional care checks
LiveThe billing support report checks the discharge on record, the interactive contact within 2 business days and the visit within 7 or 14 days, each row met or not yet.
Shared by 3HospitalsPracticesCare TeamAdmissions and discharge dates on the record
LiveThe family can log an emergency room visit, a hospital admission and the discharge date; a typed discharge starts the practice's transitional-care clock and shows who typed it.
Shared by 3Family managing careHospitalsPractices
For partners and developers
Connected, with the family's consent.
Facilities, agencies, health plans and device vendors exchange data with the platform only where the family said yes, and every call is logged.
13 features, 13 shared with other parties
The Partner API
Keys after a signed BAAConsent-first access to the home data a family shared with an organization: readings, medications, the care plan and visit notes, with write-back, webhooks and every call logged.
Partner API keys are issued after a signed BAA; ask us for the timeline.
Shared by 2PartnersPracticesShare codes and scopes
LiveThe family types an organization's six-character share code, sees who it is, picks exactly what it may read or add, and can revoke the grant at any time. Nothing is shared until the family says so.
How it connects: The family grants; the organization reads only the scopes granted.
Shared by 3Family managing carePartnersPracticesDevice-transmitted readings
Keys after a signed BAAA device vendor can push readings straight in through the Partner API, and those readings are tagged Device transmitted. A reading typed into the app never is.
Partner API keys are issued after a signed BAA; ask us for the timeline.
Shared by 3PartnersPracticesFamily managing careThe HL7 v2 feed
Available on requestAdmissions, results and appointment messages from a facility through an interface engine, and the family's home readings sent back, matched to a family only through a confirmed link.
An HL7 v2 feed is set up with our team for a facility that asks.
Shared by 3PartnersHospitalsPracticesChart connections: Epic, eClinicalWorks, Oracle Health, athenahealth, Medicare, VA
Epic and Oracle Health live · four more built, ask usRead-only connections authorized by the patient or their proxy on the hospital's own portal. The family never shares a portal password.
Epic (MyChart) connects today at 500+ organizations. Oracle Health (Cerner) connects today. eClinicalWorks (healow), athenahealth, Medicare (Blue Button 2.0) and VA (Lighthouse) are built; ask us about yours. Read-only, with the patient's approval.
Shared by 3PartnersFamily managing careCare TeamA weekly home summary back to the doctor
LiveUntil a chart connection is active, the weekly home summary prints or saves as a PDF for the doctor's office.
Shared by 3Family managing careCare TeamPartnersA public API and every public page as markdown
LiveA read-only public API with an OpenAPI description, an MCP server and five read-only tools for AI assistants in the browser, and every public page answers as markdown, so an assistant can describe ExpressAgain accurately. Nothing private is reachable through them.
Shared by 2PartnersPracticesAI assistants can buy the family plans
Ask usAn AI assistant can buy the Individual or Family plan for a person through the open agent checkout standards, and the plan lands on the account exactly as if the person had chosen it on the Upgrade page.
The discovery files and the product feed are public now. A purchase completes once each assistant's company has approved ExpressAgain as a merchant.
Shared by 2PartnersFamily managing careThe partner portal: a small page of their own
LiveA hospice liaison, an equipment supplier or a pharmacy with a partner login opens a page of its own: the visits it has with the patient, one thread with the family, the documents the family shared one at a time, a welcome page and a refer page. Never the record.
How it connects: Added by the family on Care Team; the partner writes and books from its own page.
Shared by 2PartnersFamily managing careA referral to a partner, tracked from Referred to Done
LiveWho referred, when and what for, with a status the partner can move forward and a history the family reads. A referral is tracked, never ordered, and nobody is paid for it: never a referral fee.
Shared by 3Family managing carePartnersPracticesOne organization login for a partner company
LiveA hospice's or a supplier's team shares one organization login that lists only the families whose card is connected and who switched Let the organization's team see this on; the partner's admin invites colleagues by one-time code.
How it connects: Switched on family by family; each family can switch it off.
Shared by 2PartnersFamily managing careOAuth tokens for AI agents, and the expressagain command line
Keys after a signed BAAClient-credentials tokens, revoke, and the OAuth discovery files an AI agent reads before it calls the Partner API; and a command line that scripts the Partner API without building an integration.
Partner API keys are issued after a signed BAA. The command line runs from a checkout of the code today; ask us for it.
Shared by 2PartnersPracticesFound by search engines and AI answer engines
LiveA sitemap index with named sitemaps, a robots file that welcomes the search and AI answer engines and keeps scrapers out, llms.txt and llms-full.txt for AI agents, Organization data with the company's facts, and every public page served as markdown when an assistant asks for it. Nothing private is ever served.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartners
For everyone
Private, secure and easy to use, for every party.
The same walls and the same accessibility hold for the patient, the family, the circle, both teams and every organization.
40 features, 39 shared with other parties
Privacy and security
Who can see what
LiveEvery role sees only what it needs, and the server, not the menu, is the wall. Clinical logins never see the family feed; the agency office never sees the clinical record.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersInvitation only
LiveNobody joins without a single-use invitation, a code or a link tied to a named person, so the family always knows who has access.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesSealed sensitive values
LiveDoor codes, Social Security and EIN numbers and bank details are sealed at rest, shown masked, revealed only on a deliberate tap that is logged, and gone after a short countdown.
Shared by 2Family managing careHome TeamWhat leaves in an email or a text
LiveTexts never carry a health value. Invitations name organizations, never patients. The alert email carries the patient's first name only and goes through a mail service that signs a business associate agreement.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersSigning in
LiveEmail and password, a one-time sign-in link by email, or the patient's number pad on a marked device. Too many wrong tries pause sign-in for a few minutes.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesNothing lost when the connection drops
LiveIf a save cannot reach the server, a banner says the latest changes are on this device only, and Retry saving now sends them up.
Shared by 2Family managing carePatientLog in as, and Find my sign-in
LiveLog In on every public page opens Log in as: Families & patients, IDC Team, Home Care Team, Practices, agencies and case management, Partners and Affiliates, each to its own door. Not sure which one? emails a link to every sign-in that email has.
Shared by 7PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesPartnersSign-in protection, signed links and the access log
LiveToo many wrong tries pause sign-in for a few minutes; every sign-in is logged, and the family reads the list. Photos, videos and documents are served through short-lived signed links, never a public address, and an agency's access log records who opened, changed or downloaded what.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersClose your account, with the written retention schedule
LiveThe owner closes the account from Settings and reads the written retention schedule first: what is deleted, what is kept and for how long, and why. Nothing is hidden in a policy nobody opens.
Family managing careExpressAgain in its own name, and the policies
LiveExpressAgain stands in its own name in every footer, email and policy. The Privacy Policy, the Terms, Cookies, the SMS policy, Privacy choices, Accessibility, Security and the Business Associate Agreement page are one column at the foot of every public page, written for the families who read them and the reviewers at the VA and CMS who read them too.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersData retention, the breach response process and the BAA
Ask us about the BAAA written retention schedule says what closing an account deletes and what stays, for how long. A written breach response process names the roles, the steps and who is told. ExpressAgain's own Business Associate Agreement is on its own page for the agencies and practices that need one.
The retention schedule and the breach response process are written and in force. ExpressAgain's own Business Associate Agreement is not yet offered for signature; ask us for the timeline.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartners
Accessibility
Bigger text, bigger buttons, higher contrast, less motion
LiveSet in the guided setup and in Settings; the whole app reflows to match, and a simple-language preference keeps wording short.
Shared by 2PatientFamily managing careRead aloud
LiveLessons, phrases, feed posts and mood check-ins can be read aloud. My Vault and Bills and Payments never speak a value.
Shared by 2PatientFamily managing carePhone-first, for one hand
LiveEvery screen is checked at phone width with no sideways scroll, and the family's care pages use the full width on a desktop.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersGet the app: ExpressAgain on the Home Screen
Livewww.expressagain.com/app puts ExpressAgain on a phone's Home Screen from Safari or Chrome, with its own icon, full screen and with phone notifications, and nothing to download from an app store. An Install button appears where Chrome offers one, and on a computer a QR code opens the page on the phone.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesThe iPhone and Android apps
Not in the app stores yetAn iPhone app around www.expressagain.com with phone notifications, an offline page, a haptic tap on Speak and links that open in the app, and an Android app built the same way, with their store listings written.
The iPhone and Android apps are not in the stores yet. Until they are, Get the app puts ExpressAgain on the Home Screen from the browser, with notifications.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesThe Alexa skill
Not in Amazon's skill store yetHands-free SOS through an Alexa device, linked to the account from the Alexa link page, doing exactly what the SOS button does.
The Alexa skill appears in Amazon's skill store once Amazon approves it. Today an iPhone Shortcut and a Google Home routine fire the same private trigger link.
Shared by 2PatientFamily managing careA first name and a last name, everywhere
LiveEvery person in the app is two fields, First name and Last name, never one box to guess at; a single Name field is only for an organization, a product or a thing. So a sort, a greeting and a W-9 all come out right.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersEvery date is picked, never typed
LiveEvery date in the app opens the phone's own calendar, with Clear when it is optional: medications, the patient record, every agreement blank, the flow sheet, bills, travel and appointments. A date typed before still counts.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersSearch everything
LiveOne search box looks through phrases, Medical Words, lessons, help articles and every page, and phrase results speak with one tap, even on bad hospital Wi-Fi.
Shared by 2PatientFamily managing care
Help
The Help Center and a real person
LiveEvery feature on this page has a Help Center article, and Willie, the owl chat, answers from it. Signed in, a request from the Help Center inbox reaches a real person and keeps an honest status; reply HELP to any text.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersSuggest a feature, and show us
LiveFrom the family app, the care-team dashboard and the organization panel: what you would like, why, and how important it is. Show us records the screen in the browser, takes an uploaded video or screenshot, or a link, kept privately for the founder and you. Every suggestion gets a status.
Shared by 5Family managing careCare TeamHome TeamPracticesHospitalsA welcome page for everyone who signs in
LiveThe family owner, a Home Team professional, a Care Team clinician, an agency office, a practice, a partner and a partner organization each get Let's finish getting you set up: what is left, how many of how many, and one button per step to the page where it is done. Every step is read from the real record, never a box someone ticks, so it never says done when it isn't; a Finish setting up chip stays until every step is.
Shared by 5Family managing careHome TeamCare TeamPracticesPartnersReferrals on every account, and the More menu
LiveReferrals in every left menu: a link of the account's own that carries who is being referred (a patient, a family, a case manager, a practice, an agency, a hospital, an employer, a hospice or another organization) and opens on the page made for them, an email sent from the page with the sender's first name and the link only, and Your referrals with Sent, Signed up and Joined. Nobody is paid, credited or rewarded for a referral. The three dots at the foot of every left menu open What's New, Referrals, Help, About, Blog, Careers, Feedback, Get the app, the policies and the social profiles.
Shared by 7PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesPartnersWillie, the ExpressAgain owl
LiveThe chat at the bottom right of the website and the app. Willie answers from the Help Center and the product's own facts, says so when it does not know, and Talk to a person opens a form. Willie never sees the record and never quotes a price.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersYour referral link has your name in it, in four sections
LiveOne link per account with the person's name in it (an organization seat gets the organization's name; the link name can change once every 90 days), and who is being referred carried on the link. Four sections, each its own address: Give a friend a week of Family, Refer an organization or person, Or send it from here by email or text, and My referrals with search, filters and a timeline per row, and never a referral fee on a patient referral.
Shared by 7PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesPartnersGuest passes: a week of Family for a friend
Ask usA friend who opens the family's link gets a week of the Family plan. A pass counts when the friend claims it, not when the link is made, and a cancelled or 30-day-old link never counts.
The links and the counting work today; the week of Family itself is granted once ExpressAgain turns guest passes on. Ask us.
Shared by 2Family managing careFamily and friendsThe affiliate program and its portal
LiveApply, read the Referral Program Terms, and get an affiliate ID, a named link and a portal with six sections: Home, My referrals, Share, Pay, Help & rules and Account. One reward per customer, the first link wins, one level only, paid monthly; ExpressAgain runs the applications, the directory, the payouts and the fraud checks.
Shared by 3PartnersPracticesFamily managing careWhat runs on a clock, every day
LiveThe reminders and write-ups nobody has to remember to send: the evening daily note, the daily moments, invitation reminders, medication reminders, the visit emails and wrap-ups, team task reminders, pay reminders, wellbeing check-ins, the SOS escalation ladder and the calendar refresh, each on the patient's own clock.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPractices
The public site
What Is ExpressAgain, and About Us
LiveThe founder's definition on its own page with moving diagrams for the visual learner: the person in the middle, from the hospital to home, one record and many hands. About Us tells the story (the hospital, home care, hospice), the mission, the promise, the values and the ten-year goal, under the ExpressAgain logo.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersWho We Serve: a page for every audience
LivePatients, families (with pages for Medicaid, Medicare and VA families and for a family after a spinal injury), clinicians, independent professionals, home care agencies, practices, hospitals, discharge programs, cancer centers, case managers, rehab and skilled nursing, hospice and palliative care, care management, health plans, employers, nonprofits, pharmacies, labs, medical equipment, EMS and organizations: each says what the platform does for that reader.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersNewly diagnosed: the first week, and the weeks after
LiveA first-week page per condition for the family that just heard the word, and eight guides for the weeks after it: what to ask, what to set up, who to call, in plain language with the app's own tools linked where they help.
Shared by 3Family managing carePatientFamily and friendsIn-home care and support: thirteen landing pages
LiveCompanion care, personal care, dementia care, medication support, post-stroke support, skilled nursing, around-the-clock care, end-of-life care, respite, meal preparation, homemaking, transportation and comprehensive home care, each with what it is and a door to the Marketplace care request.
Shared by 3Family managing careHome TeamPracticesAd landing pages and the ad doorways
LiveOne page per searched phrase, hook, role, market, agency size and buyer type, in eight groups and in Spanish, each with a door that is counted, plus three doorway pages with a short address: AAC, tracheostomy and brain injury. Every one carries the same definition and the same facts as the rest of the site.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersThe blog: articles and search guides, with an RSS feed
LiveArticles and search guides in seven groups (speaking, families, care, home, team, organizations, newly diagnosed), by category, with an RSS feed and one plain next step at the foot of each post.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersWhat's new: the dated release notes
LiveEvery feature, newest first, by month, with who it is for and How to use it steps that name the real pages and buttons; filtered by audience. The same entries feed Willie and the New dot in the menus, so the sales team, a new family and a clinician all read the same notes.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersFree tools, with no account
LiveA medication schedule maker, a blood pressure log with the AHA categories, a care hours estimator, a visit coverage checker and a phrase card maker. Nothing typed into them leaves the browser, and each ends with the door to the part of the app that does the same job for good.
Shared by 3Family managing careHome TeamCare TeamThe press area
LiveA press kit with three lengths of the description, the founder, the company facts, the logos and who we serve; Media with product screens and video and interview requests; News; Research, five planned studies with their method and privacy rules and no findings until there is real data; and Mentioned in. press@expressagain.com answers.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersCareers, the talent network and independent representatives
LiveW-2 positions applied for on ExpressAgain's own forms, with a resume, the position's questions and a talent network for the next opening; and a separate page for independent sales representatives.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersFollow ExpressAgain: the eight official profiles
LiveYouTube, Instagram, X, LinkedIn, Facebook, TikTok, Reddit and Eventbrite, in the footer of every public page, in the Follow band, in the More menu inside the app and in the files AI assistants read, so a family knows which accounts are really ours.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartners
Get started
Start where you are.
A family starts free, today. A practice or a hospital starts with a 30-minute demo with our founder.
Families
Create the account, run the guided setup, and invite the family, the Care Team and the Home Team when you are ready. Communicating is always free.
Practices
See the panel, the home log, care alerts against your targets and the monthly billing support report with one of your own patients in mind.
Hospitals and facilities
See communication at the bedside, the handoff at discharge and the weeks at home your physician groups can follow.