ExpressAgainAll features
Everything ExpressAgain does, for everyone around the patient.
One platform for the patient who speaks with it, the family who runs the care, the friends who stay close, the Care Team that manages the care, the Home Team that helps in the home, and the practices, hospitals and partners around them. What one of them logs, the others see where they need it.
- features
- 143
- parties
- 8
- shared by two or more
- 121
- waiting, and marked
- 6
Every feature below links to its Help Center article. Anything that is waiting on something says so, and on what.
Who it is for
One record, every party
Entered once, by whoever is there. Seen by everyone who needs it.
An ordinary day, to show how the pieces connect. Nobody types the same thing twice, and each party sees the entry where it helps them. Every line links to the Help Center article that describes it.
- Family managing care
On Health Tracking and the Status Board, marked with who logged it and when.
Read more → - Care Team
One plain alert line, sent at once only if it is outside the family's targets.
Read more → - Practices
On the practice's panel as the last reading, and in the feed and alerts.
Read more → - Family and friends
In the evening's daily note in words; friends never see a number.
Read more →
- Family managing care
- Care Team
An activity row on the IDC Team feed, with initials and the time.
Read more → - Family managing care
In the dose log and the Medications report.
Read more →
- Care Team
- Family and friends
A note from the patient to family and friends.
Read more → - Care Team
The same note to the IDC team.
Read more →
- Family and friends
- 11:00 AMCare Team
The speech therapist assigns a naming exercise on the care dashboard.
How it works →- Patient
On the Practice page, as encouragement, never graded.
Read more → - Family managing care
Home recommendations land on Coming Home, marked Done, In progress or Need help.
Read more → - Home Team
The team's assignments are visible to every login, so care is coordinated.
Read more →
- Patient
- Care Team
Alerted at once, like a fall.
Read more → - Family managing care
In the Symptoms and alerts report and the weekly home summary.
Read more →
- Care Team
- 4:00 PMFamily managing care
The family books tomorrow's doctor visit, with the ride and who goes along.
How it works →- Home Team
On the care dashboard's Today door with what to bring and the ride, read-only.
Read more → - Care Team
On the care dashboard the moment it saves.
Read more → - Family managing care
On the schedule, and an email the day before.
Read more →
- Home Team
- Family and friends
The family version on the Family Feed, the gentler version on the Friends Feed.
Read more → - Patient
On the feed with big reactions and read-aloud.
Read more → - Family managing care
The note's first sentence on the Status Board, with a link to the feed.
Read more →
- Family and friends
Show the features for
All 143 features, in 9 sections. 121 are shared by two or more parties.
For the patient
Speaking, in the patient's own words and voice.
The heart of the platform: a person who can think, read and understand gets a voice back. It runs in the web browser on a phone, tablet or computer, with nothing to install.
28 features, 25 shared with other parties
Speaking and communicating
Tap any phrase to speak it
LiveOne tap says a phrase out loud, on the Communicate page, in the library and in search. There is no timer and no rush, and a 3-at-a-time switch shows fewer choices on calmer days.
Shared by 2PatientHospitalsType, and spell with Letters
LiveType lets a family member type anything and have it spoken. Letters is an on-screen alphabet board: spell a word letter by letter, hear it, and Share sends it as a note to family and friends and to the IDC team.
How it connects: Spelled by the patient, read by family, friends and the Care Team.
Shared by 4PatientFamily managing careFamily and friendsCare TeamBuild a message piece by piece
LiveStarters like I am, What about and Let's open long lists of the real things a person in this situation wants to say. Speak the result, save it for later or star it.
PatientThe Emergency page and SOS
LiveThe last link in the menu, in red, on every screen: instant emergency phrases, pain and body location, critical medical information and the path from the family to the circle to 911.
How it connects: Spoken by the patient; the family's caregiver-role accounts are reached first, then the circle.
Shared by 3PatientFamily managing careFamily and friends
The voice
Choosing a voice
LiveA warm built-in voice works right away; natural voices come with a signed-in account. Speed, pitch and volume adjust, and Test my voice plays a line.
Shared by 2PatientFamily managing careThe patient's own cloned voice
LiveA short recording becomes a personal voice, so I love you sounds like the patient, not a machine. Until it is ready a clear built-in voice speaks, so the patient is never without one.
Shared by 2PatientFamily managing care
Words and phrases
The Phrase Library
LiveHundreds of ready phrases sorted by real situations: food, comfort, feelings, medical needs and more, with favorite categories, pinned phrases and the urgent ones together.
PatientSaved and recent phrases
LiveWhat was spoken today, yesterday and earlier, with the time, plus saved messages and pinned shortcuts. Tap any row to say it again.
PatientICU and after-surgery phrases
LiveTwo categories for the hospital bed, ICU & Breathing Tube and After Surgery: breathing and the tube, calling the nurse, pain from 0 to 10 and where it hurts, yes and no. In the ICU mode they open first in the Phrase Library and at the top of the Communicate page.
Shared by 2PatientHospitalsMedical Words
LiveHospital words in plain language: what an MRI is, why doctors use saline, what to expect, with tap-to-speak questions to ask the team.
Shared by 3PatientFamily managing careHospitals
Lessons, practice and play
Practice Out Loud
LiveHear it, record a try, hear the recording, with no grading ever and a gentle goal of ten phrases a day. Exercises the therapists assign appear here as encouragement.
How it connects: Assigned by a speech, physical or occupational therapist; practiced by the patient.
Shared by 2PatientCare TeamLearn: short lessons
LiveCourses of a few minutes on stroke and aphasia, read aloud and marked complete as they go. Family members get the plain education version.
Shared by 3PatientFamily managing careFamily and friendsGames, sing-along and music
LiveMemory Match, Word Match and Tic Tac Toe with no timers or losing streaks, sing-along songs, the family's own music in the background, and Word Friends, a turn-based word game played by mail.
Shared by 2PatientFamily and friendsMy Journal and mood check-ins
LiveOne-tap mood check-ins that speak for the patient, kept beside the vitals. The check-ins feed the printable Care Team Report.
Shared by 2PatientFamily managing care
The patient's own space
My People
LiveFamily, friends, church, school and work with real Call, FaceTime and Text buttons, a Speak button that says Please call my daughter, emergency contacts and Speak to everyone.
Shared by 2PatientFamily managing careVisitors: the patient's own view
LiveWho is coming, who is here today, who wants to visit, and how the patient feels about visitors, in big choices that feed the family's approval queue live.
How it connects: The patient says Yes, Maybe later or Not today; the family's queue follows.
Shared by 2PatientFamily managing careFeel Good and Comeback Stories
LiveA scroll of short, happy clips for rest, and recovery stories of people who came through for fuel. The family curates the comeback list; the whole circle can watch.
Shared by 2PatientFamily and friendsThe patient's own key
LiveA second email and password on the same account, or a 5 to 10 digit number code on the devices the family marks as the patient's: tap the code and it opens.
Shared by 2PatientFamily managing careCommunicating is never behind a paywall
LiveTap to speak, the phrase boards, the sentence builder, Letters, the Phrase Library, lessons, games, the emergency screen and the built-in voice are on the Free plan.
Shared by 2PatientFamily managing care
Condition modes
Aphasia and stroke
LiveThe mode the app was built for first: the core phrase library, the Learn courses, Practice Out Loud and the family circle.
Shared by 2PatientFamily managing careStroke
LiveFor aphasia, apraxia or dysarthria after a stroke, with Coming Home, the day plan and the therapists' assignments carrying the recovery work.
Shared by 2PatientFamily managing careALS
LiveKeeping the person's voice as the speech muscles weaken: the cloned voice, tap-to-speak, and the ALS and Parkinson's mode's own phrases for needs right now, breathing support, moving and the person's own decisions.
Shared by 2PatientFamily managing careParkinson's
LiveA soft voice heard at full volume, medication timing with the dose log, a large-button layout for a tremor, and the ALS and Parkinson's phrases for medicine timing and moving.
Shared by 2PatientFamily managing careDementia and senior care
LiveGentle and simple: big buttons, familiar faces on My People, the Feel Good feed and the patient's own music.
Shared by 2PatientFamily managing careGlioblastoma and brain tumors
LiveThe same tap-to-speak tools, with the Status Board, Health Tracking and the care dashboard keeping everyone on one plan through treatment.
Shared by 2PatientFamily managing careHead, neck and throat
LiveTyping and tapping phrases give a voice at once after surgery or treatment: the mode's own phrases for the airway, swallowing, pain and talking again, and a voice cloned beforehand where that is possible.
Shared by 2PatientFamily managing careICU and a breathing tube
LiveA person on a ventilator can read and point: the mode's own phrases for breathing and the tube, the nurse, pain and after surgery, with the Medical Words dictionary and the emergency phrases.
Shared by 2PatientFamily managing careHospice and palliative care
LiveHospice and palliative clinicians join with their own codes and share the clinical picture, while the Love Bucket, Feel Good and visits keep the circle close.
Shared by 2PatientFamily managing care
For family and friends
The whole circle, close, from wherever they are.
Everyone who loves the patient gets an account of their own, a role that decides what they see, and easy ways to stay in touch every day.
12 features, 10 shared with other parties
Invite family and friends
LiveEach person gets a personal link that works once, with a role: caregiver role, family or extended. The wider circle, from church, school or work, joins with a six-character circle code.
Shared by 2Family managing careFamily and friendsA dashboard of their own
LiveLinked family and friends land on their own home: the latest moment from the feed and big doors to share, send love, plan a visit, play and learn.
Family and friendsThe family feed and the friends feed
LivePhotos, audio clips and short videos with reactions and comments. The patient reacts with big buttons and quick word-backs that speak out loud; a post can be kept for immediate family only.
How it connects: Posted by the circle, answered by the patient with a tap.
Shared by 3PatientFamily managing careFamily and friendsThe daily note
LiveEvery evening a short write-up of the day, written by fixed rules from what was logged, never by a model: a family version, and a gentler friends version that never carries a number, a medication or a symptom. The family reviews it before it posts.
How it connects: Written from what the Home Team, the Care Team and the family logged; read by family and friends.
Shared by 4Family managing careFamily and friendsHome TeamCare TeamThe Love Bucket
LiveThe patient's private inbox of love: notes and voice messages sent from each person's own account, some scheduled for a date, replayed any time and answered back with tapped phrases or the patient's own voice.
Shared by 3PatientFamily and friendsFamily managing careDaily moments
LiveSeveral times a day, on the family's clock, each person gets a short, different reminder to reach out: a morning hello, share your lunch, a few words of encouragement, say goodnight. The words change every day and never carry health details.
Shared by 2Family and friendsFamily managing careEmail and Circle Updates texts, each person's choice
LiveEvery moment, a few a day, once a day, pause for a week, or off, per channel. Texts go only to members who switched them on, never overnight, and every text says Reply STOP.
Shared by 2Family and friendsFamily managing carePhone notifications without an app
LiveTurn on notifications on this phone, on Android and on a computer, or on an iPhone or iPad once ExpressAgain is added to the Home Screen.
Shared by 2Family and friendsFamily managing careThe Notifications page
LiveWhat is new from real activity: practice goals, lessons, voice setup, emergency events, contacts and messages from the circle.
Shared by 3PatientFamily managing careFamily and friendsVisit requests and the guest link
LiveA shareable visit link shows an outside guest where and when to come and who is already coming, with no medical information, and lets them request a time that lands in the family's approval queue.
Shared by 3Family and friendsFamily managing carePatientA private journal for each member
LiveEach linked family member keeps their own journal of moods, reflections and optional notes for the doctors.
Shared by 2Family and friendsFamily managing careEach member's own Profile and Settings
LiveA photo so the patient recognizes the face next to every post, the relationship, notification preferences, journal privacy, and leaving the circle or deleting the account.
Family and friends
For the family managing care
The day, the house, the papers and the visits, in one place.
The owner and the caregiver-role accounts run the care from here. Everything they write is the same record the Care Team and the Home Team read.
21 features, 18 shared with other parties
Setting up
Create an account and the guided setup
LiveFour short steps: who the app is for and the condition mode, text and button sizes, a voice and the first people, then a review. Entering the patient's name and date of birth pins the two phrases hospitals ask for constantly.
Shared by 2Family managing carePatientName first, then the pronouns the family chooses
LivePages, menus, emails and the care dashboard say the patient's name first; where a pronoun is needed, a setting on the Patient Profile picks the pronouns, or uses the name again.
Shared by 3Family managing carePatientCare TeamThe Care Team page
LiveDoctors, nurses and clinics as tap-to-call cards, Give access to turn a card into a login, the Home Team one row each, the organizations following the patient's care, and Log a call or visit.
Shared by 3Family managing careCare TeamPractices
The day
The day plan
LiveThe patient's real day, shown as a story for a new sitter and as a printable timeline, with a how-to video and a tappable checklist under every block. The log keeps who ticked each step and when.
How it connects: Written by the family, ticked off by the Home Team, read by every Care Team login.
Shared by 3Family managing careHome TeamCare TeamThe Status Board
LiveToday on one screen: the plan, the latest readings with the initials of who logged them and when, a kitchen heads-up, and what the team is saying.
How it connects: Readings from anyone on the team, read by the family and the clinicians.
Shared by 2Family managing careCare TeamThe schedule and the agency booking link
LiveOne calendar for care shifts, therapy, appointments and visits, with filters. A booking link lets an agency reserve an open hour without a login, and taken times show a label only.
Shared by 2Family managing careHome TeamAppointments
LiveEvery clinical visit with where to go, what to bring, who is driving and who goes along. It is on the schedule and the care dashboard the moment it saves, and the family gets an email the day before.
How it connects: Booked by the family; the Home Team sees the ride and what to bring; the Care Team sees the visit.
Shared by 3Family managing careCare TeamHome TeamThe Visit Flow Sheet
LiveThe home-health agency's paper flow sheet, recreated. Use that day's readings pulls what Health Tracking holds for the date into the blank boxes.
Shared by 3Family managing careHome TeamCare TeamComing Home
LiveChecklists to walk into the discharge conversation ready, and the therapy team's home recommendations, each marked Done, In progress or Need help.
How it connects: Recommended by the therapists on their dashboard, done by the family at home.
Shared by 3Family managing careCare TeamHospitals
Food and the house
Menu and Kitchen
LiveWhat the patient can have, with the printed diabetes food guide; a real kitchen inventory with counts; I cooked something for homemade dishes; recipe ideas; and a one-tap plan for the day's meals.
How it connects: When a professional takes one off the kitchen count, the meal is logged under that professional's name.
Shared by 3Family managing careHome TeamCare TeamThe grocery list and shopping in the store
LiveThings running low add themselves. In the store, scan an item to check it against the can-have list, then put the whole cart into the kitchen when you get home.
Family managing careScan the receipt
LivePhotograph a store receipt and the prices land on the matching kitchen and supplies rows, in one review list with one save.
Family managing careHousehold and medical supplies
LiveWipes, pads, liners and paper towels by scan, picture or typing, counted in packs and pieces, with what was bought and spent this month. Low or Out adds an item to the grocery list.
Shared by 2Family managing careCare TeamEating out
LiveWhat to order at this restaurant, judged against the patient's own can-have list, and how that meal did, saved to the meal log.
Shared by 2Family managing careHome Team
Papers, money and visits
The Emergency Plan Card
LiveThe home-health agency's patient emergency plan identification card, kept in the app and printable with one button. Every clinical login reads it.
Shared by 2Family managing careCare TeamThe wallet Medical ID
Appears with Doctor's RecordsReads the Emergency Plan Card: Show big for handing the phone to a responder, and Print wallet card at wallet size.
The wallet Medical ID appears once Doctor's Records is switched on, which waits on the vendor approvals.
Shared by 2Family managing carePatientInsurance & Devices
LivePrimary and secondary coverage with member IDs sealed and only the last 4 shown, card photos kept private, and the home monitors on file with who provided them.
How it connects: Kept by the family; clinicians read the payer, plan and last 4; the practice's billing report shows the payer and plan, never a member ID.
Shared by 3Family managing careCare TeamPracticesMy Vault
LiveA PIN-protected space encrypted on this device only, masked until you tap Show, and never read aloud.
Shared by 2PatientFamily managing careBills and Payments
LiveWho each bill is with, when it is due, what to pay and the login to pay it, shared across the caregiver-role logins and nobody else.
Family managing careVisit Planning
LiveThe family's shared visit calendar, where the patient is with visiting hours, the room schedule while in a facility, the approval queue, and travel with flights, lodging and pickups.
Shared by 3Family managing careFamily and friendsPatientThe printable Care Team Report
LiveThe family's mood check-ins, observations, care events and vitals in one clean, dated document to hand to a doctor, exactly as written, with who and when.
Shared by 2Family managing careCare Team
For the Care Team
Care Team helps manage my care.
Doctors, nurses, therapists, hospice and palliative clinicians join with a code and share one clinical picture with the family and each other. Every discipline reads the day; the action tabs follow the discipline.
16 features, 15 shared with other parties
Invite a clinician with a code
LiveEach discipline has its own single-use code: speech, physical and occupational therapy, nursing, physicians, palliative care, hospice, community paramedics, chiropractors and more. Send it by link, email, text or QR.
Shared by 2Family managing careCare TeamJoin with a code
LiveAt the IDC Team sign-in the code is checked, then the clinician says who they are and chooses a password. After that, email and password work from any device.
Shared by 2Care TeamHome TeamThe care-team dashboard
LiveFive doors: Today, the patient's care, About the patient, Clinical and My paperwork. The discipline decides which tabs exist, and only the open door's tabs show.
Shared by 2Care TeamHome TeamHealth Tracking, the shared chart
LiveA blood-glucose grid like the paper log, blood pressure and vitals, pee and bowel logs, weight, sleep, symptoms and events, personal care and meals, with Copy, Print and Analyze. Green and red only say inside or outside the family's targets.
How it connects: One reading, logged once by whoever is there, is on the family's chart, the Status Board and the team feed.
Shared by 3Family managing careCare TeamHome TeamQuick log at the bedside
LiveThe same chart the family has, with a Quick log on top. Every entry carries the first name and role of who logged it, for example Maria (Home health).
Shared by 2Care TeamHome TeamTargets and when to call
LiveThe family types the Care Team's own ranges for glucose, blood pressure, vitals and weight, and the when-to-call instructions. They print beside every log and are read-only on the clinicians' side.
Shared by 2Family managing careCare TeamCare alerts
LiveEvery glucose, vitals or symptom entry becomes one plain line for the active clinical logins, and a line outside the family's targets goes out at once. An alert compares a reading with the targets; it never diagnoses.
How it connects: Logged by the Home Team or the family, sent to the Care Team.
Shared by 3Care TeamFamily managing careHome TeamThe Alerts tab
LiveEach clinician chooses instant, a daily digest or off. A text says only that a new alert needs a look; the email carries the lines.
Care TeamThe IDC Team feed
LiveThe Care Team's own conversation, where every discipline and the family post, pin and moderate, with activity rows for every reading and dose logged, with initials and the time.
Shared by 3Care TeamFamily managing careHome TeamPrescriptions, allergies and pharmacies
LiveEach medication with its strength, times a day, reason, prescriber, pharmacy and refill log, in All, Active, Paused and Stopped tabs, with allergies near the top and the pharmacies at the bottom.
Shared by 2Family managing careCare TeamThe dose log
LiveDoses given, skipped, refused, missed or late, logged from the day plan and from the clinicians' side, and counted in the Medications report.
How it connects: Given by the Home Team, counted for the Care Team, seen by the family.
Shared by 3Home TeamCare TeamFamily managing careExercises, home recommendations and notes
LiveTherapists assign exercises with presets in their discipline's language; they appear on the patient's Practice page. Home recommendations land on the family's Coming Home page, and notes go to the patient and the family.
How it connects: Assigned on the dashboard, practiced by the patient, carried out at home by the family.
Shared by 3Care TeamPatientFamily managing careHealth reports
LiveVitals and glucose, medications, symptoms and alerts, the weekly home summary and the visit flow sheet, for 7, 30 or 90 days or a range, with Print and Download CSV. The family and the clinicians read the very same report.
Shared by 3Family managing careCare TeamPracticesThe weekly doctor summary
LiveA printable home summary of the week, one of the five reports, ready to print or save as a PDF for the doctor.
Shared by 2Family managing careCare TeamDoctor's Records
Activates on vendor approvalThe patient's chart from the hospital and the doctor's office, read-only and patient-authorized, next to what the family tracks at home.
The Epic and eClinicalWorks connections are built; each one activates on that vendor's approval, and registration is in progress. Until then the page says Not set up yet.
Shared by 2Family managing careCare TeamLearn the app
LiveShort lessons, one per screen, with Try it lines and a Watch how video when the family recorded one. The family edits the lessons from the Care Team page.
Shared by 3Care TeamHome TeamFamily managing care
For the Home Team
Home Team helps me in my home.
The professionals who help in the home, from aides and CNAs to LPNs and RNs on shifts and companions: found, hired, onboarded, paid and thanked in one place, with the family on the other side of every step.
22 features, 12 shared with other parties
Finding each other
Join the Marketplace
LiveA live profile and a real login in one step. The public profile shows a first name and an initial and the ZIP area; contact starts when a family sends a request and the professional answers.
Home TeamSearch the Marketplace
LiveFamilies search real professionals by the kind of care and a ZIP code, with names masked, or post an open care request that professionals answer.
Shared by 2Family managing careHome TeamMarketplace Home
LiveThe family's hiring dashboard, with its doors in the order hiring actually happens: find, the team, quotes, agreements, management and reports.
Family managing careThe questionnaire
LiveThe family sends a person they are considering a few questions: skills, schedules, references, a background check and a rate, with nothing about the patient on it. Then accept, propose a different rate or decline.
How it connects: Sent by the family, answered on the professional's phone without a login.
Shared by 2Family managing careHome TeamAgencies and Quotes
LiveA de-identified overview and schedule shared as one link. Agencies answer on a public quote page with no login, and the quotes come back to compare side by side.
Family managing care
Getting started
The Getting started checklist
LiveOne next step at a time: app lessons, screening consents, tax documents, how to get paid, credentials, learning about the patient, skills, the house code and the pay-release acknowledgment, then I'm ready to work.
Shared by 2Home TeamFamily managing careCredentials and the 30 days
LiveUpload CPR, a license or training, or tap I don't have one yet for 30 days and a list of where to get it. Expiring cards turn amber, expired ones red; pay and clock-out are never blocked by paperwork.
Shared by 2Home TeamFamily managing careThe W-9 and tax documents
LiveFill and sign the W-9 in the app; W-4 and I-9 open the official blank forms. The family sees W-9 on file with the last four digits and a logged reveal for the 1099.
Shared by 2Home TeamFamily managing careAgreements, the credential policy and skills checklists
LiveThe Independent Service Agreement drafted from the template or an agency's own contract, signed and countersigned; the credential policy; skills checklists the family or their nurse validates; and one table of who has completed what.
Shared by 2Family managing careHome TeamHouse entry codes
LiveEach professional gets their own keypad code when hired, shown only on a deliberate tap and revoked when they leave, with comings and goings on the reports.
Shared by 2Family managing careHome TeamThe professional's entry code
LiveWatch the family's door video, sign the House Access Acknowledgment, then Show my entry code; it hides again after a few seconds.
Home Team
On a shift
The app during a visit
LiveClock in, tick the start-of-shift list, follow the day step by step, log doses, readings and personal care, tick the end-of-shift list, clock out.
How it connects: Every tick, dose and reading is saved under the professional's name and reaches the family and the Care Team.
Home TeamShift checklists and photo proof
LiveStart-of-shift and end-of-shift lists the family writes, an optional photo before an item counts, and shifts marked as giving medication, with a hard stop for anyone not allowed to.
Shared by 2Family managing careHome TeamClock in and out, timesheets and pay release
LiveClock in and out with breaks; the hours become a timesheet and an invoice. A day with required items missing is held for the family's review, never unpaid, and Can't make it offers a shift to the rest of the team.
Shared by 2Home TeamFamily managing care
Pay and records
How the professional gets paid
LivePick a pay method once: Zelle, Cash App, direct deposit, a check, a bank transfer or a wire. Make my invoice sends the pay period; the family approves and marks it paid.
Shared by 2Home TeamFamily managing careHome Team management
LiveRoster and rates, the weekly schedule, this week's shifts, invoices to approve and pay, and the shift checklists. Pay now shows the professional's chosen method with a logged reveal of the details.
Family managing careMy Home Team and one profile per person
LiveThe roster of the people the family works with, each with six standings, and one profile that holds contact details, house entry, agreements, documents, hours and pay, schedule and getting started.
Family managing careHome Team reports
LiveHouse entry, comings and goings, who has been paid, invoices sent and sign-in history, each with a range, Print and CSV.
Family managing careMy profile, My record and About me
LiveThe professional's details and password, the same record the family sees, and a written profile they can choose to show on the public Marketplace.
Home Team
Agencies
Agencies and the people they send
LiveEach agency coming to the house and every person it has sent, so the family knows who is at the door; nobody is erased, only marked no longer coming.
Family managing careThe agency office login
LiveAn agency's office sees Team, Open shifts, Invoices and its agreement. It adds its own aides and nurses, covers open shifts and bills the family, and never sees the clinical record.
Shared by 3Home TeamPracticesFamily managing careEnding a working relationship
LiveA plain notice with the last day, released shifts, the final invoice and what to bring back. Codes are revoked and access ends on the last day; the professional's other families are unaffected.
Shared by 2Family managing careHome Team
For practices and organizations
Every enrolled patient, between visits, on one panel.
A physician practice follows its patients' days at home, gets care alerts against the targets its team set, and documents the care management its staff already does.
16 features, 13 shared with other parties
The organization panel
LiveOne view of every patient the practice follows, scoped by role: last reading, open alerts and how old, unread feed and enrollment status. Tap a row and the patient's whole dashboard opens.
Shared by 2PracticesCare TeamEnrolling patients
LiveEnroll a patient by email or text. The invitation names the organization and the practice only, never the patient; resend it while it waits, or end the enrollment and every access with it.
How it connects: The practice enrolls; the family accepts on the Care Team page and can end it any time.
Shared by 2PracticesFamily managing careThe family's side of an enrollment
LiveThe owner or a caregiver-role account accepts a link that says who wants to follow the patient's care, who the primary doctor will be and what they will see.
Shared by 2Family managing carePracticesCoverage by provider and staff
LiveEach enrolled patient has a primary provider and coverage: covering colleagues, staff or a coordinator. Admins act for the practice, providers for their own patients.
Shared by 2PracticesCare TeamFeed, alerts, acknowledging and escalation
LiveOne stream of alert lines, team posts and activity across the practice's scope. Acknowledge flagged alerts; set an escalation window per practice that emails the primary and covering providers.
Shared by 2PracticesCare TeamTeam: providers and staff
LiveOnce the agreement is signed, admins invite by email, set roles and practices, and say which providers a staff member works with; before that, ExpressAgain adds the people. One identity across every patient the practice follows.
PracticesFour roles, and a welcome for everyone added
LiveOrganization administrator, practice administrator, provider and staff. Anyone can be the first person, and everyone added gets an invitation that explains their role, with first steps and a link to book a training session; none of these emails carries anything about a patient.
Shared by 2PracticesCare TeamPreview before the agreement
LiveBefore its agreement is signed, an organization is in preview: providers see the patients whose families added them, a few patients can be enrolled to see how it works, and Book a call and Unlock all practice features open the rest.
How it connects: Every enrollment still starts with the family's own yes.
Shared by 3PracticesCare TeamFamily managing careReports for a practice
LiveThe same health reports the family reads, per patient, and an organization summary by practice and provider, with alerts by week and a CSV.
PracticesBilling support
LiveWhose time counts for which practice, plain requirement checks per care-management program with consent recorded, and the flagged-alert trail. It documents; it never picks a code.
Shared by 2PracticesCare TeamThe contacts log
LiveCalls, video, office and home visits, training sessions for the family, and discharge dates, with the day, time, minutes and who was involved. A clinician's timed contact is also a time entry.
How it connects: Clinicians log time; the family and the Home Team log calls and visits as events on the record, never as clinical staff time.
Shared by 4Care TeamPracticesFamily managing careHome TeamThe medical necessity draft
LivePlain sentences built from the month's records and nothing else, never written by a model, for the clinician to edit and the billing practitioner to review, sign and print.
Shared by 2Care TeamPracticesThe estimated reimbursement opportunity
LiveEvery figure is labeled an estimate, from Medicare's national reference or the practice's own payer rates, with the blockers named. Eligibility, coverage and coding stay with the practice's coder.
PracticesThe payer and the devices on file
LiveThe billing report shows the payer and plan from Insurance & Devices, never a member ID, and the home monitors on file. A reading typed into the app is never counted as a device transmission.
Shared by 2PracticesFamily managing careSponsorship
LiveA practice enrollment covers care management and reports the moment the family accepts, and an organization admin can also sponsor the patient's base access. A grace period protects the family if a sponsor stops.
Shared by 2PracticesFamily managing carePackages, set in a call
LivePractices, hospitals, agencies and health plans each have their own page under Pricing; their pricing is tailored and set with them in a call.
Shared by 2PracticesHospitals
For hospitals and facilities
A voice at the bedside, and a handoff that keeps going at home.
Patients who cannot speak get a voice on a tablet at the bedside, and the discharge hands the family a record the physician group keeps reading in the weeks after.
11 features, 11 shared with other parties
At the bedside
A voice at the bedside
LiveTap-to-speak on any tablet or phone in the browser, with nothing to install, for a patient who can read and point.
Shared by 2HospitalsPatientHospital words, explained
LiveMedical Words explains what a test or a treatment is and what to expect, with questions the patient taps to ask the team out loud.
Shared by 2HospitalsPatientEmergency phrases from the bed
LiveInstant emergency phrases spoken with one tap, pain and body location, and the SOS card on every page that has a rail.
Shared by 2HospitalsPatientName and date of birth, pinned
LiveThe guided setup saves and pins the two phrases hospitals ask for constantly, the patient's name and date of birth.
Shared by 3HospitalsPatientFamily managing careThe ICU and ventilated mode
LiveFor a person on a ventilator or just out of surgery: choose the mode in the guided setup and the ICU & Breathing Tube and After Surgery phrases open first, beside the Medical Words dictionary and the emergency phrases.
Shared by 2HospitalsPatientVisiting hours and the room schedule
LiveWhile the patient is in a facility, the family's Visit Planning shows the floor, room and visiting hours, and a room schedule of who is in the room and when, with the facility's rule enforced.
Shared by 3HospitalsFamily managing careFamily and friends
After discharge
Enrollment at discharge
LiveThe physician group enrolls the patient by email or text, and the family accepts; from then on the group follows the days at home on its panel.
Shared by 3HospitalsPracticesFamily managing careDischarge prep for the family
LiveComing Home gives the family checklists for the discharge conversation, and the therapy team's home recommendations arrive filed by category.
Shared by 3HospitalsFamily managing careCare TeamThe weeks at home, against your targets
LiveThe family and the Home Team log readings, meals, doses and falls every day; each reading goes to the clinical logins as an alert line, sent at once when it is outside the targets your team gave the family.
How it connects: Logged at home, read by the physician group.
Shared by 4HospitalsFamily managing careHome TeamCare TeamTransitional care checks
LiveThe billing support report checks the discharge on record, the interactive contact within 2 business days and the visit within 7 or 14 days, each row met or not yet.
Shared by 3HospitalsPracticesCare TeamAdmissions and discharge dates on the record
LiveThe family can log an emergency room visit, a hospital admission and the discharge date; a typed discharge starts the practice's transitional-care clock and shows who typed it.
Shared by 3Family managing careHospitalsPractices
For partners and developers
Connected, with the family's consent.
Facilities, agencies, health plans and device vendors exchange data with the platform only where the family said yes, and every call is logged.
6 features, 6 shared with other parties
The Partner API
Keys after a signed BAAConsent-first access to the home data a family shared with an organization: readings, medications, the care plan and visit notes, with write-back, webhooks and every call logged.
Built. Partner API keys are issued after a signed BAA, and the BAA waits on our vendor agreements, which are in progress.
Shared by 2PartnersPracticesShare codes and scopes
LiveThe family types an organization's six-character share code, sees who it is, picks exactly what it may read or add, and can revoke the grant at any time. Nothing is shared until the family says so.
How it connects: The family grants; the organization reads only the scopes granted.
Shared by 3Family managing carePartnersPracticesDevice-transmitted readings
Keys after a signed BAAA device vendor can push readings straight in through the Partner API, and those readings are tagged Device transmitted. A reading typed into the app never is.
Built. Partner API keys are issued after a signed BAA, and the BAA waits on our vendor agreements, which are in progress.
Shared by 3PartnersPracticesFamily managing careThe HL7 v2 feed
Pending activationAdmissions, results and appointment messages from a facility through an interface engine, and the family's home readings sent back, matched to a family only through a confirmed link.
The HL7 v2 feed is built, pending activation.
Shared by 3PartnersHospitalsPracticesEpic and eClinicalWorks chart connections
Activates on vendor approvalRead-only connections authorized by the patient or their proxy on the hospital's own portal. The family never shares a portal password.
The Epic and eClinicalWorks connections are built; each one activates on that vendor's approval, and registration is in progress. Until then the page says Not set up yet.
Shared by 3PartnersFamily managing careCare TeamA weekly home summary back to the doctor
LiveUntil a chart connection is active, the weekly home summary prints or saves as a PDF for the doctor's office.
Shared by 3Family managing careCare TeamPartners
For everyone
Private, secure and easy to use, for every party.
The same walls and the same accessibility hold for the patient, the family, the circle, both teams and every organization.
11 features, 11 shared with other parties
Privacy and security
Who can see what
LiveEvery role sees only what it needs, and the server, not the menu, is the wall. Clinical logins never see the family feed; the agency office never sees the clinical record.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersInvitation only
LiveNobody joins without a single-use invitation, a code or a link tied to a named person, so the family always knows who has access.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesSealed sensitive values
LiveDoor codes, Social Security and EIN numbers and bank details are sealed at rest, shown masked, revealed only on a deliberate tap that is logged, and gone after a short countdown.
Shared by 2Family managing careHome TeamWhat leaves in an email or a text
LiveTexts never carry a health value. Invitations name organizations, never patients. The alert email carries the patient's first name only and goes through a mail service that signs a business associate agreement.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersSigning in
LiveEmail and password, a one-time sign-in link by email, or the patient's number pad on a marked device. Too many wrong tries pause sign-in for a few minutes.
Shared by 6PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesNothing lost when the connection drops
LiveIf a save cannot reach the server, a banner says the latest changes are on this device only, and Retry saving now sends them up.
Shared by 2Family managing carePatient
Accessibility
Bigger text, bigger buttons, higher contrast, less motion
LiveSet in the guided setup and in Settings; the whole app reflows to match, and a simple-language preference keeps wording short.
Shared by 2PatientFamily managing careRead aloud
LiveLessons, phrases, feed posts and mood check-ins can be read aloud. My Vault and Bills and Payments never speak a value.
Shared by 2PatientFamily managing carePhone-first, for one hand
LiveEvery screen is checked at phone width with no sideways scroll, and the family's care pages use the full width on a desktop.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartnersSearch everything
LiveOne search box looks through phrases, Medical Words, lessons, help articles and every page, and phrase results speak with one tap, even on bad hospital Wi-Fi.
Shared by 2PatientFamily managing care
Help
The Help Center and a real person
LiveEvery feature on this page has a Help Center article. Signed in, a request from the Help Center inbox reaches a real person and keeps an honest status; reply HELP to any text.
Shared by 8PatientFamily managing careFamily and friendsCare TeamHome TeamPracticesHospitalsPartners
Get started
Start where you are.
A family starts free, today. A practice or a hospital starts with a 30-minute demo with our founder.
Families
Create the account, run the guided setup, and invite the family, the Care Team and the Home Team when you are ready. Communicating is always free.
Practices
See the panel, the home log, care alerts against your targets and the monthly billing support report with one of your own patients in mind.
Hospitals and facilities
See communication at the bedside, the handoff at discharge and the weeks at home your physician groups can follow.