Under Documents you see the credentials this family requires — CPR for sure, a license only if they ask for it, sometimes a TB test or a training such as dementia and stroke basics. Upload a copy, or tap I don't have one yet: the card then reads Getting it, due by a date, with the days left and where to get one (the Red Cross for CPR, free courses for training) and I have it now — upload when you do.
A license or CPR card within 30 days of expiring is amber, expired is red. If the family turned the block on and a declaration is overdue, open shifts are greyed with Your CPR card is overdue — upload it to pick up shifts. Clock-out and pay are never blocked by paperwork.