For home team professionals
The Marketplace, a family's questionnaire, getting started, credentials, tax forms, pay, the app during a visit and when a relationship ends.
24 articles
- Your welcome page and getting set upA Home team professional has a welcome page at /idc/welcome: five steps to finish setting up, read from your own Getting started and Ready to work, each with one button to where you do it.2 min read
- Change my hours: leaving early, arriving late, or a shift or days you can't workOn each upcoming shift, Change my hours tells the family privately that you are leaving early or arriving late at a time, can't work the shift, or can't work some days, and can put the hours you can't work on Open shifts.3 min read
- Open shifts: Claim this shift, or I'm interestedEach open shift says how it is filled: Claim this shift makes it yours at once, I'm interested puts you on the family's list. If you can't take it yet, the shift says why instead of the button.2 min read
- Join the Marketplace as a professionalPost a live profile and get a real login; say whether you are an independent professional or an agency (an agency gives its company name and a contact person), your city, how far you go, your years of experience, a few plain details and your availability, and add your photo or logo and a short introduction video, so your card never looks empty.15 min read
- Who we help and how: the matching fieldsA Marketplace profile says, in fixed words a family can search by, which tasks the team does, the care plans offered, the people an agency staffs, the most assistance taken on (100% to 0%), the payment accepted and the conditions cared for; the public profile shows them under Who we help and how, and Find home care providers filters by each one.5 min read
- Be found on the public city pagesOne switch on Provider Home, off unless you turn it on, lists you by first name on the ExpressAgain city pages within 25 miles of you and lets search engines index your Marketplace card; nobody who did not switch it on is ever shown.4 min read
- Pay by distance, credentials on file and the requests matched to youSet what you need to make under 30, 30 to 60 and 60 to 100 miles, add your credentials with a copy, and see the open requests that meet your rates and your credentials, with every reason.3 min read
- Answering a family's questionnaireA texted link opens a few questions from the family — skills, schedules, references, background check, your rate — with nothing about the patient on it.1 min read
- The Getting started checklistSeven stages, one next action, two readiness lines: the welcome and a short tour, your profile, your qualifications, the agreements and pay setup, getting to know the patient, where care information lives in the app, and your first shift. One reminder a day until 100%.9 min read
- Trained before the first shift: the gate, the first-shift checklist and the end-of-shift summaryGetting started's required steps come before the first shift in a home: the open-shift board, a shift offer and the clock say which stages are left until they are done. On the first shift, a short checklist from the patient's own plan; at every clock-out, a two-tap summary for the family.9 min read
- Credentials: CPR, license, training and the 30 daysUpload what you have; for something you do not have yet, tap I don't have one yet and you get 30 days and a list of where to get it.2 min read
- Tax documents: the W-9, W-4 and I-9Fill and sign the W-9 in the app; W-4 and I-9 link to the official blank forms; see what you have been paid this year.1 min read
- Signing agreements: a family's agreement and your agreement with ExpressAgainA family's agreement arrives on paper under My agreement; Agreement 5, your agreement with ExpressAgain, is on the Provider Home. Both are signed by typing your name.1 min read
- Your W-9, W-4 and I-9 for your agency: fill them in and sign on your phoneOn your own Team file, a 1099 contractor fills the W-9 and a W-2 employee fills the W-4 and I-9 Section 1, on the government's own forms, and signs by typing their name.3 min read
- How you get paidPick your pay method once — Zelle, Cash App, direct deposit, a check, ACH or a wire — send an invoice per pay period, and see it approved and paid.2 min read
- On my way and Running lateFrom 2 hours before your shift starts until 30 minutes after it, tap On my way and pick about how many minutes; the family is told. Running late sends a new time, up to twice, until you clock in.2 min read
- The app during a visitClock in, tick the start-of-shift list, follow the day plan step by step, log doses and readings, tick the end-of-shift list, clock out.2 min read
- Working for several families: My week, the patient switcher and one clockAn independent professional who works in several homes with the same sign-in sees every shift on My week, moves between patients with the Patient: chip, and can never be on the clock in two homes at once; each patient's own schedule is behind the door named after the patient.4 min read
- Your house entry codeWatch the door video, sign the House Access Acknowledgment, then Show my entry code — it hides again after a few seconds.1 min read
- My profile, My record and About meYour details and password, the same record the family sees, and a written profile you can show on the public Marketplace.1 min read
- When a family ends the working relationshipA banner names your last day and opens the notice; shifts after it are released, your final invoice goes through the app, and the door code is revoked.1 min read
- For a home care agency's officeAn office login sees Team, Open shifts, Invoices and its agreement — it adds its own aides and nurses and bills the family; it never sees the clinical record.1 min read
- Your team across every clientTeam · all clients shows an agency office its whole team, their week and what needs attention across every client home that added the agency, and moves its professionals' weekly shifts on its Calendar; other changes still happen inside each home.4 min read
- Wellbeing: support for youSettings → Wellbeing on your dashboard is for you: a private two-tap check-in with your last 8 weeks, the signs of burnout, five-minute resets, ways to protect your time, what you love on your profile, who to call, and an optional weekly reminder.4 min read
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