Some come through an agency. The agency's office or scheduler joins with the Home care agency code and types its role and the agency's name (that name is what the family sees on invoices). The office dashboard has two doors: Office (Team, Team · all clients, Open shifts, Invoices, Team feed) and My paperwork (the agreement, documents, profile). Team · all clients is the office's whole team across every client home that added it; its Calendar moves the office's weekly shifts. The office adds its own aides and nurses — Add a staff member sends them their invite by email or text, with Resend and Revoke — covers an open shift with one of them, and makes the invoice for their hours. An aide staffed through an agency keeps their clock and documents but does not invoice; the agency does.
In a home linked to your agency's organization, each office person at the agency has their own office login there, and they act as one office: the same team, the same open shifts, the same invoices.
The office is not at the bedside: it never sees the patient's clinical record, their music, or the clinical alerts.