ID Care Plan
The clinical picture: Status Board, Care Team, the IDC Team feed, Health Tracking, Prescriptions, Appointments, Insurance & Devices, Doctor's Records and Reports.
33 articles
- Care Team and Home Team: the differenceCare Team helps manage my care. Home Team helps me in my home.3 min read
- What is an interdisciplinary care team?Different health professionals working closely with the patient and family on one shared treatment plan; ExpressAgain is where that whole team cares for one patient together.1 min read
- The Status BoardThe patient's status as of today on one screen: today's plan, the latest readings with who logged them and when, the kitchen heads-up and what the team is saying.1 min read
- The Care Team pageA menu bar of six tabs, each its own page: Doctors, nurses and clinics first as tap-to-call cards; Home team; Invite with a code; Organizations for the patient's care; Log a call or a visit; Tasks for the patient's team.8 min read
- Partners: hospice, equipment and othersA hospice liaison, a wheelchair supplier's ATP, a pharmacy: people who work with the family but are not the care team or the Home team. They have their own Partners section on Care Team, a small partner page of their own that never shows the patient's record, an optional weekly summary the family switches on, reach-out reminders that alert the family, never the partner, referral tracking (who referred, when, what for, and where it stands), and one login for a partner organization that shows only the families who allowed its team.11 min read
- Snap a business cardTake a photo of a business card and the card reader fills in the person's details; you check them and say where the person belongs: a Partner, the Care team, the Home team, My People, or, for an organization, its Partners.5 min read
- Your welcome page as a partnerA partner a family added (a hospice, an equipment supplier, a pharmacy) and a partner organization's team each have a welcome page at /care-partner/welcome: what is left to set up, one button each, on the partner page itself.2 min read
- Invite a clinician or a home professional with a codeEach discipline has its own single-use code; the person joins at the IDC Team sign-in and gets a dashboard scoped to their role. Until they do, a reminder goes out once a day.4 min read
- When a doctor's practice asks to follow the patient's careA practice enrolls the patient; the owner or a caregiver-role account accepts a link that names the practice and the primary doctor; the family can end it any time.1 min read
- The IDC Team feedThe care team's own feed where every discipline and the family talk, with activity rows for every reading logged, photos on posts and the day's meal photos.6 min read
- Photos of the plate on every mealEvery place a meal is logged has Add a photo of the plate and an optional After the meal photo; the photos save with the meal and, when the family shares them, go into one Meals today card in the IDC Team feed.3 min read
- Ask someone on the team feed with @Type @ in a post or a reply on the IDC Team feed to ask one person on the patient's team; they get a notice in the app and one short email that never includes the message.2 min read
- Health Tracking: the bedside chartA blood-glucose grid like the paper log, blood pressure and other vitals, pee and bowel logs, weight, sleep, symptoms and events, and meals — with Copy, Print and Analyze.7 min read
- The bowel watchWhen no bowel movement has been logged for longer than the threshold the family set (48 hours to start), the bathroom card, the Dashboard and the professional's shift screen say so, and the family and the care team are told once a day until one is logged.5 min read
- Hospice medications: one list, the hospice's directions, and the nurse one tap awayThe medications the hospice orders go on the same Prescriptions list and the same dose log as every other medication, with the hospice's own directions in large type, the time since the last dose, the reason for each as-needed dose, patch changes, counts, and Call the hospice nurse one tap away.6 min read
- Comfort care: how long since, one tap to log it, and the last day at a glanceIn hospice care, Comfort care shows how long it has been since the patient last ate, drank, peed, had a bowel movement, was turned, had mouth care and had a comfort medication, with one-tap logs that write into the same logs as Health Tracking.4 min read
- The symptom log: where it hurts, photos and videosLog a symptom with one tap, say which leg or where the pain is, and add up to three photos or short videos that only the people who read the symptom log can see.7 min read
- The help button: when it's used and when it isn'tRecord the help button the patient wears and the day it was given, then log each press and each time help was needed and it was not pressed; the Help button card counts them week by week.5 min read
- Targets, when to call, and care alertsThe family types the care team's own ranges; every reading goes to the active clinical logins as an alert, flagged when it falls outside the targets.2 min read
- Prescriptions: medications, allergies and pharmaciesEach medication is an accordion with All, Active, Paused and Stopped tabs; a medication can be active on a schedule or active as needed; allergies sit near the top and the pharmacies at the bottom.19 min read
- Medication schedules and the dose-due reminderTell the app when each medication is taken, at set times or every so many hours, and a pop-up asks the professional on shift (or, when nobody is clocked in, whoever is signed in) to log each set when it is due; everyone else sees a small banner. Phones get a reminder, and a second one if a set is still not logged when its window closes.11 min read
- Out of medication and running low: log it, follow it, refill itWhen a dose can't be given because the medication ran out, log it as Out of medication from the dose-due pop-up or the dose chips; the app counts the days and the doses missed until the refill, and anyone who manages the medications, the professionals on the care team included, can flag Running low before it runs out.5 min read
- On hand: count the pills in the house and add an extra bottleCount a medication once with I counted, add an extra bottle with + Add, and every dose logged as given takes its amount off by itself; the card says how many days are left and flags Running low before it runs out.4 min read
- One medication, a different amount at each time (like 15 mL at 6 AM and 10 mL at 6 PM)When the doctor orders one amount in the morning and another in the evening, keep it as one medication: choose At set times, tick Different amount at each time and type How much at this time beside each time; every reminder, chip, printout and dose log then says that time's amount.3 min read
- Put the medications in your own order, and record a dose changeDrag a medication by its grip (or use Move up and Move down) to keep related ones together; the order is the same everywhere the medications are listed. A change the doctor ordered goes in the medication's dose history.3 min read
- Appointments: the doctor, the dentist, therapy, labs — and how the patient gets thereBook a clinical visit under the ID Care Plan with where to go, what to bring, who is driving and who goes along; it is on the Schedule and the care dashboard the moment it saves.4 min read
- Insurance & Devices: the patient's coverage and the home monitorsPrimary and secondary coverage with member IDs sealed (last 4 shown, owner-only reveals that are logged), card photos kept private, and the devices on file with who provided them.3 min read
- Doctor's Records: the chart next to what you track at homePartly builtRead-only records from Epic, which connects today; Oracle Health, eClinicalWorks, athenahealth, Medicare and VA each show a Connect card as it opens; a printable weekly home summary and a wallet Medical ID.2 min read
- Connect Oracle Health, athenahealth, Medicare or VAPartly builtFour more places Doctor's Records can read from, each with its own Connect card as it opens: Oracle Health hospitals, athenahealth practices, Medicare's claims record and VA health records.4 min read
- Send the home summary to the doctorThe doctor's home summary opens with what changed since the last visit and the readings outside the family's own targets; Send to the doctor emails it to the doctor on the Care Team by encrypted email, and the patient portal route is still there for offices that want it.8 min read
- Knowing the doctor's office got the summaryUnder each send on the home summary page, ExpressAgain says only what it can honestly know: Received, by name, when a person at the office tapped the Received link in the email; Opened, when a clinician with an ExpressAgain login opened the record; or No confirmation yet.4 min read
- Health reportsVitals and glucose, medications, symptoms and alerts, the weekly home summary and the visit flow sheet — each with a range, Print and Download CSV, identical for the family and the clinicians.1 min read
- OutcomesOutcomes reports in eleven framework types, built from what the family, the professionals and the care team already enter; every report carries the same standard information and reads Available now or Available upon request.5 min read
Still need help?
A real person reads every message. Family members are always welcome to write on a patient’s behalf.
Text and in-app
Reply HELP to any of our texts for assistance, STOP to unsubscribe.
Signed in? Send a request from the Help Center inbox and see its status there.
Help Center inboxIf this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.