Insurance & Devices sits under ID Care Plan right after Prescriptions. Two coverage cards, primary and secondary: the kind of coverage (Medicare, Medicare Advantage, Medicaid, commercial and so on), the payer, the plan name, the group number, the phone on the card, who the subscriber is and the effective dates. The member ID, Medicare number and Medicaid ID are sealed the moment they are saved; the page shows only the last 4. The account owner can reveal one for 60 seconds, and every reveal is recorded with who and when. The caregiver role can edit the coverage but cannot reveal. Front and back photos of the card are stored privately and served only to the owner.
When a connected chart carries an Insurance on file line, it appears as a suggestion you can use to fill the form (never from Medicare or VA records, which stay on Doctor's Records); nothing is saved until you tap Save. If a health plan sponsors the patient's access to ExpressAgain, that sponsorship is shown at the top, read-only.
Devices on file is the second half of the page: what home monitors the patient has (glucose meter, blood pressure cuff, scale, pulse oximeter), who provided each one — the practice, a device vendor or program, or the family — the vendor or program name, since when, and whether its readings reach the practice on their own. A reading typed into ExpressAgain is never a device transmission. When you type a reading and also check it against the device, Health Tracking keeps both numbers and shows only the difference. A device vendor can push readings straight in through the Partner API; those readings are tagged Device transmitted.
The date can be an Exact date, About (a month and a year, shown as about September 2026) or Not sure. A help button the patient wears goes here too, as Help button (worn): its date is When it was given, it never sends anything to the practice (that question is not asked), and it is never counted as a monitor in the Billing support report. Each press, and each time help was needed and it was not pressed, is logged on Health Tracking — see The help button: when it's used and when it isn't.
Who sees what: the family's owner and caregiver-role accounts read and write this page. Clinicians on the care team see the payer, the plan and the last 4 on their About the patient door, read-only. Home team professionals and the family and friends tier never see it; the one exception is the help button's given date, which the Help button card on Health Tracking shows to everyone who reads the symptom log. The Billing support report shows the practice the patient's payer and plan name — never a member ID.