Your loved one's care
The group named after the patient: the day plan, the flow sheet, coming home, supplies, kitchen, eating out, the emergency card, visits, the vault and bills.
27 articles
- The day plan: the daily care plan and task sheetThe patient's real day as a story for a new sitter and as a printable timeline, with a how-to video and a tappable checklist under every block.1 min read
- The Visit Flow SheetThe agency book's home-visit treatment flow sheet, recreated so the family can keep tabs and the visitor can pull that day's readings in.1 min read
- Coming Home: getting ready for dischargeChecklists to walk into the discharge conversation ready, plus the therapy team's specific home recommendations with Done, In progress and Need help.1 min read
- Household and medical suppliesScan, photograph or type in wipes, pads, liners and paper towels; count packs and pieces; see what was bought and spent this month. Professionals on the care team count things down, put what runs low on the grocery list and suggest what the house needs.3 min read
- What professionals used from the kitchen and the suppliesWhen something in the kitchen or the supplies is used by a professional rather than for the patient, choose A professional before taking it off: it comes off the count under that person's name, stays off the patient's meal log, and shows on the What professionals used card by person and by item.3 min read
- Menu and KitchenWhat your loved one can have, what is in the kitchen, Ideas (recipe ideas, a plan for the day or the week, Snap the Meal, the guide's meal ideas), and a grocery list that builds itself.6 min read
- The grocery list and shopping in the storeThings running low add themselves, you add the rest, scan items in the store to see whether they are on the can-have list and whether you already have them at home, keep a running cart, and put the cart into the kitchen when you get home.4 min read
- Scan the receipt to put prices on thingsPhotograph a store receipt and the prices land on the matching kitchen or supplies rows, one review list, one save.1 min read
- Eating outWhat to order at this restaurant, and how did that meal do — judged against the patient's own can-have list, then saved to the meal log.1 min read
- The Emergency Plan Card and the wallet Medical IDPartly builtThe agency's patient emergency plan identification card, kept in the app and printable; the wallet Medical ID appears together with Doctor's Records.1 min read
- Important papers: who can speak for the patientA checklist of the legal papers that let the family speak and act for the patient, with the North Carolina and South Carolina signing rules, a status for each, the signed copy, a HIPAA form signed here with a witness, and who holds which authority.9 min read
- The weeks ahead: what to settle in hospiceThe weeks ahead is a quiet list for the time in hospice care: the power of attorney, the DNR or MOST / POLST form, the hospice's any-hour number, who to tell, what the patient would want in the room, the funeral home, comfort medications, and the pets and the home.3 min read
- The first days: the few calls to makeThe first days is the short list for the day the patient passes and the day after: the hospice nurse first, the funeral home, the people who asked to be called, the death certificate copies, a note for work and school, and the phone and accounts.2 min read
- The weeks after: accounts, the home and this accountThe weeks after is the list for the family's own time after the patient passes: Social Security, the pension or the VA, the bank and cards, insurance, the obituary, the service, burial or another choice, the home, the car, bills in the patient's name, the estate or the will, and what to do with this account.2 min read
- The service: the funeral home, the order of events, the obituary, the program, flowers and donationsThe service page keeps the funeral home, the family's wishes, each gathering in the day's order with its own place and address, the obituary with a photo, the program with a printable view, and flowers and donations with a thank-you list.4 min read
- The Emergency page and SOSGet help now, speak what is wrong, alert the family, show critical medical info, and reach the right person — with 911 always one tap away.2 min read
- I am not safe: help the family cannot seeOn the Emergency page, under Get Help Now, the patient has a card of their own: outside help lines to call with one tap, one trusted person to tell, and a private note, behind a private code nobody else knows and never shown to the family, the home team or the care team.5 min read
- Get Help Now alerts: who is alerted, the ladder, answering and testingA Get Help Now tap speaks at once, gives five seconds to cancel, then alerts whoever runs the account, the family caregivers and the professional on shift; with no answer, the backup contacts get a text and a phone call; 911 is never called automatically.4 min read
- Log it by voice: say what happened and it goes on the logsA second microphone in the app header, labelled Log it: say what happened in your own words, all in one breath if you like (blood pressure is one twenty six over seventy eight, Debbie ate about half of breakfast, Debbie had a bowel movement at ten fifteen), check the card, tap Log it, and each entry lands on the right log with its time. A meal checks the kitchen first: a food on hand comes off it by the amount said, a food the kitchen does not have is asked about (add it, or just log the meal), a meal said with no foods is asked what it was, and a meal said hours from its usual time is asked when. Hands-free with the wake word Hey Willie E.A., Willie asks those questions out loud and takes the answer by voice. Doses need a Confirm tap; Undo for 30 seconds; and, with the switch Willie talks back, a short friendly reply from Willie after each log, never medical advice.17 min read
- Voice commands: the Listen buttonTap the microphone and say it: call someone, send help, log a symptom, hear today's schedule or the medication list; push-to-talk on the phone itself, with a typed box for every command, and never a dose logged by voice.5 min read
- Hands-free SOS: Siri, Google Assistant and AlexaThe account owner makes a per-patient SOS link on the Emergency page; said to Siri or Google Assistant, it fires the same Get Help Now alert as the button, at once; the Alexa skill is written and activates on Amazon's approval.4 min read
- The Schedule and the booking link for agenciesOne calendar for care, therapy, appointments and trips — one day or several — plus a link an agency uses to book an open hour without a login, which can also create the clinician's login.9 min read
- Visit Planning, the room schedule, requests and travelThe family's shared visit calendar, where the patient is and visiting hours, a shareable link for guests, the room grid, the approval queue and travel logistics.2 min read
- When a friend asks to visitA friend or extended family member who asks for a time through Plan to Visit is announced the moment the request saves: one line on the family Dashboard with Approve and Decline, one line on the team feed, and one phone notification under Visits booked to the people who may answer it.3 min read
- Visitors: the patient's own viewWho is coming to see me, who is here today, who wants to visit, and how I feel about visitors — everything one tap deep and read aloud.1 min read
- My VaultA PIN-protected space encrypted on this device only, masked until you tap Show, and never spoken aloud.1 min read
- Bills and PaymentsWho each bill is with, when it is due, what to pay and the login to pay it — shared across the circle's caregiver logins and nobody else.1 min read
Still need help?
A real person reads every message. Family members are always welcome to write on a patient’s behalf.
Text and in-app
Reply HELP to any of our texts for assistance, STOP to unsubscribe.
Signed in? Send a request from the Help Center inbox and see its status there.
Help Center inboxIf this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.