ExpressAgain

The first days: the few calls to make

The first days is the short list for the day the patient passes and the day after: the hospice nurse first, the funeral home, the people who asked to be called, the death certificate copies, a note for work and school, and the phone and accounts.

2 min readUpdated For: family

Where it is. The last chapter has its own pages, each with a small menu at the top: The chapter (the patient's care chapter, the page that says whether the patient is in care, in hospice care, or has passed), The weeks ahead, The first days, The weeks after, and The service. The patient's own sign-in does not see these pages; they say the page is for the family.

What is on it. Call the hospice nurse first (the hospice nurse comes, pronounces and signs); call the funeral home; tell the people who asked to be called; ask the funeral home for certified copies of the death certificate (eight to ten is usual); a note for work and school; and the patient's phone and accounts, kept on for now.

When it is for. Once the care chapter says the patient has passed, this is the list for now, and The weeks after follows it.

Ticking a line. Each line is a checkbox with one plain line on why it matters. Under a ticked line the page says who ticked it and the day; untick it to clear the name and the day. Add a note keeps a few words with the line: who is doing it, a number, where something is kept. The family's own sign-in and the caregiver role tick lines and write notes; everyone else in the circle reads them.

Links into the app. The hospice nurse line shows the any-hour number as a tap-to-call link once it is written down on the care chapter page. The funeral home line opens The service, where the funeral home's name and phone are kept.

Plain words only. The lists are a way to keep track, not legal or medical advice. For what applies where the patient lives, the page points to the hospice team, the funeral home and Important Papers.

Step by step

  1. 1Open The first days from the menu at the top of the care chapter's pages.
  2. 2Tick each call when it is made.
  3. 3Tap Add a note under a line to say who is making the call, then tap Save the note.
Was this helpful, or is something out of date? Write to support@expressagain.com and a real person will fix it.

Still need help?

A real person reads every message. Family members are always welcome to write on a patient’s behalf.

Email

support@expressagain.com

We typically reply within one to two business days.

Contact page

Text and in-app

Reply HELP to any of our texts for assistance, STOP to unsubscribe.

Signed in? Send a request from the Help Center inbox and see its status there.

Help Center inbox

If this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.