The page is a menu bar under its title, one tab per section, and only the open tab shows under the bar; the browser's Back button returns to the tab before, and each tab has its own address, so a link can open it directly. The six tabs, in order: Doctors, nurses and clinics (the first and default tab), Home team, Invite with a code, Organizations for the patient's care (with the patient's name), Log a call or a visit, and Tasks for the patient's team. On a phone the bar scrolls sideways. Under every tab sit the Home Care Team reports, Appointments and Prescriptions doors and the Emergency button.
Doctors, nurses and clinics — one card per person with Call, See them, When and Message as icon actions, filter tabs, and Add a contact at the top. A contact card is a name, a role and a phone number; it has no login. Give access turns a card into that person's login (a code to join at the IDC Team sign-in); the pen edits the card. The Give access form picks the role from the card's words (a CNA, home health aide, companion or caregiver is the Home health aide / CNA / companion role, never a nurse; RN or LPN is Nurse; MD, DO, NP or PA is Physician; PT, OT or SLP is theirs); when the card says nothing it can read, no role is picked and the button reads Pick a role first. One line under the role says where the person lands: Joins Debbie's Home Team, or Joins Debbie's care team. Email is ticked when the card has an email and Text when it has a mobile and texting is on; Copy link, beside Send the invite, makes the invite without sending anything, copies the tap-to-join link and shows it on the card. A login on the Home team is listed on the Home team tab, and its card says On Debbie's Home Team with a link there; a Home team login with no card is not offered one on this tab. Care setting and the phrases the patient uses with the team sit at the top of this tab, and one line above them reads Need to give someone a code? Invite with a code, which opens the Invite with a code tab. The same line tops the Home team tab.
Editing a card: a person has a Title (Dr., Mr., Mrs. or Ms., or none), a First name and a Last name, and the card shows them together, such as Dr. Sample Physician; at least a first or a last name is needed. A clinic, office or hospital keeps one Name: tick This is a clinic, office or hospital (a Hospital type of care starts that way). A card saved before shows its name split into those fields and is not changed until someone edits it. Next visit is a day and a time: Put it on the calendar books one appointment on Appointments with the card's name, role, practice and address, exactly as booking it on the Appointments page does (the same no-overlap rule and the same reminder the day before; nothing is sent when it is made), and the card then reads Next visit with the day and time and a link to it. A new day or time moves that same appointment. Clear the next visit asks whether to cancel the appointment too; keeping it is the default. An appointment already on the calendar with that person shows as the card's next visit. The day and time are on the patient's clock. Only the family owner and caregiver-role accounts put visits on the calendar; other accounts see them. A next visit typed as text before stays visible, read-only, until a day and time replace it.
Home team — the people who work in the house, one row each; tap a row to open that person's full profile. Add to your home team is the page's one primary button and opens the invite form on this tab. Whoever is added there joins the Home Team, whatever the role (the form says Joins Debbie's Home Team under the role): their join page, welcome email and text, and dashboard all say Home Team. Email and Text are ticked as soon as an email or a mobile is typed (Text when texting is on), and Copy link beside the send button adds the person without sending anything and shows the link to paste; See all on My Care Team, Team feed, Learn the app and People who have left are here too. Pharmacies are not on this page; they live on Prescriptions.
Invite with a code — the code generator, open on its own tab, never folded away: one single-use code per care type (speech, physical and occupational therapy, home health aide, nurse, palliative, hospice, community paramedic, physician, home care agency), each with Copy and a Send menu for email, text, a tap-to-join link or a QR code to scan in the room, and the notes the team has left. Create therapy invite codes makes the set the first time.
Organizations for the patient's care — when a doctor's practice follows the patient's care through an organization, the Organizations following (the patient's name) care strip is here with the practice, the primary provider, who has access and since when, and Manage lets the family end it any time; who pays for the access; what a home care agency manages in the home with a switch for each piece and what it proposes; and Who can speak for the patient, the authority badges set on Important papers. When no organization follows the patient's care yet, the tab says so.
Tasks for the patient's team — the team's task list: who each task is for, the do-by date, open or done, with Add a task.
Works with: when a practice that follows the patient's care keeps partners on ExpressAgain (companies it contracts with, such as a community paramedicine program or a home health agency), the card editor shows Works with. Pick the practice and the partner, for example Sample Medical Associates · Sample Paramedicine Partners, and the card shows the line Works with Sample Medical Associates · Sample Paramedicine Partners. Not with an organization removes it. It is only a label: the person's own login and access stay exactly as they are, and Give access is still the only way a card's person signs in. Only the family owner and caregiver-role accounts are offered the partners. That practice's own providers then see the card marked with the practice's partner and the company's name, on Patient info and on that person's appointments on the patient's Schedule (behind the door named after the patient); no other organization sees it.
Partners (Oct 22): below Doctors, nurses and clinics, on the same first tab, Partners has its own cards: a hospice liaison, an equipment or wheelchair supplier, a pharmacy, anyone who works with the family but is neither the care team nor the Home team. Add a partner, the pen and Open work as on the other cards; a partner is never in the doctors' cards or on the Home team tab. See Partners: hospice, equipment and others.
Log a call or a visit, its own tab, is where the family notes a call they made, a video or office visit, the EMT coming out, an urgent care or emergency room visit, a hospital admission and the discharge date: the kind, the day and time, how long, who was involved, a note. What the family logs is an event on the patient's record — it is never clinical staff time — but a typed discharge starts the practice's transitional-care clock, and every entry shows on the Billing support report's Contacts and encounters list with the family member's name.
People who joined by booking a visit. A clinician who books through the family's booking link (on the Schedule) with Create my ExpressAgain login switched on is seated on the Care Team the way Add to your home team seats someone: the invites list under Add to your home team shows Booked a visit · invite waiting with Copy link, Resend email and Cancel invite, and once they choose a password their Home team row, the logins list and the Signs in line on a matching card read Joined by booking a visit with the date. The role comes from the type of visit they booked. Removing them is the same as for anyone else: Manage, then End relationship or Remove access now. See The Schedule and the booking link.
What it looks like
Screens at phone width, with sample names — no real person’s information.
