Who we help and how: the matching fields

Why. Real agency brochures list the same things a family is actually looking for, and each one is a question a family asks: can you take someone who needs most of the help with transfers, do you take Medicaid, do you have an LPN, have you cared for someone with ALS. So a Marketplace profile answers them as fixed choices, and a family filters by them. Nothing is estimated; a field left empty shows nothing and matches a family's filter only as not stated (how much help) or not at all (the rest).

The fields. Tasks, grouped under the Marketplace's services: personal care (bathing, dressing, grooming, toileting, incontinence care, bedtime support, transfers), daily support and safety (mobility assistance, safety monitoring, companionship and emotional support), medication (reminders, which are non-medical; administration, which is an LPN's or RN's work), nursing and clinical care (skilled nursing, wound care), condition-specific care (Alzheimer's and dementia care, post-stroke support, hospice and end-of-life care, respite care), around the house (light housekeeping, laundry, meal planning and preparation, pet care) and transportation (doctor's appointments, salon or barber, prescription drop-off and pickup, shopping, outings). Care plans: hourly (2 to 24 hours), 24/7 live-in, short-term, long-term. The people an agency staffs: CNA, home health aide, personal care aide, companion or homemaker, LPN or LVN, RN, nurse practitioner, physician or medical director, physical therapist, occupational therapist, speech therapist, social worker, chaplain, grief counselor, volunteer, hospice nurse. Payment: private pay, long-term care insurance, Medicare, Medicare Advantage, Medicaid including state waivers, VA, workers' compensation, other. Conditions: aphasia, stroke, ALS, Parkinson's, dementia and Alzheimer's, brain tumors (glioblastoma), head, neck and throat cancer, tracheostomy and ventilator, hospice and palliative, spinal cord injury, traumatic brain injury, diabetes and insulin, heart failure, COPD and oxygen, dialysis, feeding tube, children (pediatric).

How much help. One choice from 100% to 0%: the share of the help with transfers and daily activities the client needs from others. Each step names the care plan's transfer level in plain words (100% is bedbound, 90% dependent, 70% maximal assist, 50% moderate assist, 40% minimal assist, 30% contact guard, 20% supervision, 10% a device only, 0% independent), the same scale the family's care plan records under Mobility and Fall Safety, so the two compare. The profile reads Takes on clients who need up to 90% assistance with transfers.

Where a profile sets them. On Create your provider profile, under What families match on, after Services you offer; and on Provider Home, Edit profile, the same groups. Each group folds closed with its count on the heading. Medication administration stays greyed, with the reason, until an LPN, RN, NP or hospice nurse is ticked under The people you staff (an independent professional needs a role of LPN / LVN, RN or NP). An agency's Finish your profile lists Add the people you staff, Say how much help your team takes on and Add the payment you accept while those are empty.

Where a family sees them. On the public profile, the Services tab opens with Who we help and how: the assist line, the people staffed as chips, the payment accepted, the care plans, the tasks by group and the conditions as chips; an empty field is simply not there. The rate line in the head shows your range, from the low hourly rate to the high one you enter.

How a family searches. On Find home care providers, open Who they help and how under the search: pick how much help the patient needs (a listing matches when it takes on at least that much, or has not said yet; its card then wears Help taken on: not stated), tick any payment, conditions, the people an agency staffs and tasks (any of the ticked ones matches), and search. The same block sits under Tasks, credential, schedule and care type on Find a team member and on an agency's Provider Home. Every card shows why it matched, one chip per field: Takes on up to 90% assistance, Accepts Medicaid, Experience with stroke, Staffs RN, Does bathing, transfers. A signed-in family whose care plan records the patient's transfer level can use that level with one tap. The ZIP, service, rate, credential and schedule matching is unchanged.