My Care Team is the roster of the people you actually work with: aides, nurses and therapists alike. A stat strip on top (on the team, need something, shifts this week, credentials expiring), then search, Cards or List, and Role and Show filters. Each card shows the photo, the name with the credential (Jane Sample, CNA), category, engagement and primary role, contact, and six standings as small pills: house code, agreement, documents, tax form, onboarding and more. Tap Open profile for everything about that person.
Trained or not yet (October 21). Each professional's card and row carry one more standing: Trained, with the date every required step of their Getting started was first met, or Not yet trained with how many stages and steps remain, for example Not yet trained · 2 stages, 3 steps left, the stage names behind a tap. It is the same rule as Ready for first shift on their own tab, so the two never disagree, and it is why a person cannot be scheduled yet: until it reads Trained they cannot pick up an open shift, accept an offer or clock in for the first time in your home (someone already working here before October 22, 2026 is never held back). It shows names and counts only, never a private answer. See Trained before the first shift.
On trial (October 21). A person you hired through Interview & Hire, Candidates, starts with a trial of a few paid shifts (three unless you set another length), helping out today, with you or another professional there. Until you add them for good, their card and row carry Trial · 2 of 3 shifts, counted from the shifts they actually clocked in this home; they have the same login, clock in and are paid like anyone else. The patient's own pages (the daily page, Communicate, My People, the public page) list no Home Team roster, so the patient meets a new person as one of the team only after they have shown up and you tapped Add to the team for good on the candidate's card, or Pass on them. See Find a Team Member for the tracker.
On time (October 21). Next to Trained, each card and row carry the professional's on-time record for the last 90 days in your home: On time 11 of 12 · 1 late · 0 missed, with a quiet pill, good, watch or attention, and the line behind a tap says how it was counted. A shift is on time when the clock-in is within 10 minutes of the scheduled start, late after that, missed when a scheduled shift ended with no clock-in, and cancelled late when a can't make it was sent with under 24 hours' notice; a cancellation with more notice is said and never held against them, and a shift still running is not judged. Under three scheduled shifts the line reads New · 2 shifts instead of a verdict. It is for you and the agency office only: never on the patient's pages, never public, never a score sent to the professional, and it never counts toward Need something.
Dates and credentials (October 22). Each card also carries the person's dates in one line, for example Offer Oct 20 · Starts Oct 23 · Onboarding not finished, and each required credential as Verified, Submitted or Missing, for example CPR Submitted · Background check Missing. Verified only ever means someone checked it and recorded how. See The professional's profile.
Ended relationships fold into Former rather than disappearing. Owner and caregiver-role accounts only; the server refuses everyone else.
What it looks like
Screens at phone width, with sample names — no real person’s information.
