Find a Team Member is the step between I met someone and adding them to the team. You type the person's name, phone, email and role and send a questionnaire: what we need, do you have the ability to do those things, what schedule could you fill, are you open to a background check, three references (or willing to list them once we decide), and a proposed rate. They answer on their phone without a login.
Candidates (October 21). Under Find HCT, Interview & Hire has a second tab, Candidates, for the people you found outside ExpressAgain: one card each with where you found them, their role and asking rate, a dated stage (Found, Screened, Interview scheduled, References, Background check, Offer, then Trial, then Added to team or Passed), your own checks (the state registry lookup with a link that searches it, two references, the background check, the interview) and notes only you see. Make the offer records the rate you agreed and how they are paid, a 1099 contractor or a household employee, and makes the same invite Add to your home team makes. The candidate never sees this page, and neither does an agency office.
The trial (October 21). The offer starts a trial instead of adding the person for good: a few paid shifts, helping out today, with you or another professional there. The length is yours: at the top of the tracker, Trial before they join for good sets the default for new offers (2 to 5 shifts; 3 unless you change it), and the offer lets you set it for this one person. On trial they have the same login, clock in and are paid like anyone else; their card here and on My Care Team reads Trial · 2 of 3 shifts, counted from the shifts they actually clocked, and says so when every trial shift is worked. The patient's own pages list no Home Team roster, so the patient meets the new person as one of the team only after they have shown up and you decided. You decide on the card: Add to the team for good, or Pass on them with a reason. The reason the founder asked for it, in plain words: a parent should not get attached to someone who then does not show up or quits after a week.
Everything the applicant reads is de-identified — care tasks, skills and schedules, never the patient's name, address, birth date or record. Back on your side the answers are laid out for a decision: key skills as a row of yes / training / no, the schedules they can fill, references, the background-check answer, the proposed rate. Accept sends the same invite Add to your home team mints, with the agreed rate; you can also propose a different rate or decline with a note. Owner and caregiver-role accounts only.
Step by step
- 1Open Find a Team Member and tap Send the questionnaire.
- 2Type the person's name, phone or email and the role; adjust the needs and schedules if you like.
- 3Send. A row appears under People you've asked with a status chip.
- 4When they submit, open the answers and Accept, Propose a rate or Decline.
- 5Someone from Care.com or a referral: open Interview & Hire, then Candidates, tap Add a candidate, keep your checks and notes on the card, and tap Make the offer when you agree terms; the trial starts with the invite.
- 6After the trial shifts, open the card and tap Add to the team for good, or Pass on them.
What it looks like
Screens at phone width, with sample names — no real person’s information.
