What the care team can see about phrase use

Which phrases she speaks and how often — phrase names and counts, never the words she types. The care team's dashboard view of it is still being added.

2 min readUpdated For: family, patient, clinician

Partly built: part of this depends on a connection or a switch that may not be on for your account yet. The article says which part.

When she is signed in as herself (with her own key or her number pad, or on a device the family marked as hers), each phrase she speaks is recorded for the circle: which phrase it was (a library phrase or one of her own words), its category, where it came from (the library, her own words, a quick tile or a saved message) and when. The device keeps a queue and sends it every 30 seconds and when the page closes, so it also works when the Wi-Fi drops and catches up later.

A message she types, builds from sentence starters or spells on the Letters board is counted as one message and nothing else: its words are never recorded. What is written on the Letters board or on Write is never stored at all. The one exception is Couldn't find it: a typed Communicate message that matches nothing in the library or her words is kept, word for word, for the family to add (see the article on it).

From those records the app builds a summary for a chosen stretch of time: how many phrases she spoke, how many messages she typed (a count), on how many days she used it (the days in her time zone), the categories she used most, her ten most spoken phrases, the words added to her own words, and — for the owner and the caregiver role, or her speech therapist when the family's switch is on — the things she looked for. The account owner, the caregiver role and the clinical logins on her care team can read it; family and friends accounts and an agency's office cannot. Lessons and practice are shown as zero for now, because that progress is kept only on her device.

Not yet: the care team's dashboard view of this summary is still being added. Until it appears there, the summary is not shown on anyone's screen. The Most used and Recent lists on her device are separate and stay on the device.

Was this helpful, or is something out of date? Write to support@expressagain.com and a real person will fix it.

Still need help?

A real person reads every message. Family members are always welcome to write on a patient’s behalf.

Email

support@expressagain.com

We typically reply within one to two business days.

Contact page

Text and in-app

Reply HELP to any of our texts for assistance, STOP to unsubscribe.

Signed in? Send a request from the Help Center inbox and see its status there.

Help Center inbox

If this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.