ExpressAgain
Contact and support

Send a request from inside the app

Signed in, the Help Center inbox has a short form and keeps your own requests with an honest status.

1 min readUpdated For: family, patient

Signed-in accounts and circle members can send a request from the Help Center inbox: pick a topic (general question, account and sign-in, billing and Family Circle, something isn't working, feedback or idea), write the message, and send. It emails a real person to reply and stays in Your requests with an honest status — open, replied, or closed — so the form is never a void. Signed-in accounts do not need to type their email; members and visitors add one for the reply.

The inbox page also carries the emergency SOS card and reads any article aloud for you.

What it looks like

Screens at phone width, with sample names — no real person’s information.

The signed-in Help Center inbox: send a request, see its status, read an article aloud.
The signed-in Help Center inbox: send a request, see its status, read an article aloud.

Read next

Was this helpful, or is something out of date? Write to support@expressagain.com and a real person will fix it.

Still need help?

A real person reads every message. Family members are always welcome to write on a patient’s behalf.

Email

support@expressagain.com

We typically reply within one to two business days.

Contact page

Text and in-app

Reply HELP to any of our texts for assistance, STOP to unsubscribe.

Signed in? Send a request from the Help Center inbox and see its status there.

Help Center inbox

If this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.