For a physician (the Physician login, MD, DO, NP or PA): the email comes every week, Monday morning on the patient's clock, or the day before a visit you booked when that comes first; a visit booked further ahead never makes a week go by with nothing. The subject reads, for example, 6 things to know about Sam this week, and one line says what the view adds beyond the chart: vitals, readings, the daily log and the home team's notes from the patient's home, between visits. On the Alerts tab, under the switch, a physician can choose Daily: then it comes every morning something new was logged, once a day, with the subject 3 new things to know about Sam. Weekly is the default. It still carries no readings, no notes and no medication names; the button opens Since your last visit on your dashboard (sign in if you are not).
The email reads, for example, 8 updates for Sam since your last visit, with the date of tomorrow's visit when there is one and a button to Since your last visit on your dashboard. The number is the same count as the summary's heading, without the communication, checklist and Day lines the dashboard adds from its own screens. It uses the patient's first name only and never carries readings, symptoms, notes or medication names; the details stay in the app.
When it comes: the morning before a therapy visit you booked on the patient's Schedule, on the patient's clock (sent between 8 and noon). When you have no visit booked from today on, it comes on Monday morning. A visit booked further ahead than tomorrow waits until the day before it. It goes at most once a week per patient (Monday to Sunday), and not at all when nothing new was logged. Shift schedules are not visits for this email, so an aide without a booked visit gets it on Mondays.
It goes to the email on your login (Alerts, Where). Turn it off with the link at the bottom of the email (one button, no sign-in) or with the Weekly visit email switch on the Alerts tab; your alert choices are separate. The agency office never receives it, and a login the family removed receives nothing.