Feed and alerts is one stream across your scope — the alert lines, the team-feed posts and the activity of every patient you may see, newest first — filtered by patient, by type, or unacknowledged only. The patient filter is Find a patient: type a first or last name (any part of either) and pick from the matches, or pick All patients. Acknowledge records it on the organization's side; the family's alert settings are never touched. Acknowledge all, beside the count of flagged alerts waiting, asks first (for example Acknowledge 18 alerts?) and then acknowledges every flagged alert still waiting under the filters on screen, including ones further down the feed. Open patient switches to that circle's dashboard.
Escalation is a Settings field per location: a window in minutes. A practice group can also carry a default window that its locations use when their own is empty. When a flagged alert waits longer than that without an acknowledgment, the primary and covering providers are emailed, and those who turned on phone notifications get one too (the organization's name and that a flagged reading needs a look, nothing else). Leave the field empty to turn it off.
Your phone notifications: at the bottom of Settings, each member turns notifications on for their own phone, for care alerts on their patients, escalations and care-team feed posts.
What it looks like
Screens at phone width, with sample names — no real person’s information.
