Log in as. On every public page, Log In at the top opens a short menu called Log in as. Pick who you are and you go straight to your own sign-in: Families & patients (/login), IDC Team (/idc) for doctors, nurses and therapists on a patient's care team, Home Care Team (/hct) for aides, CNAs, companions and the professionals who help at home, Practices, agencies & case management (/org/sign-in), which opens your organization's panel after you sign in, Partners (/care-partner) for a hospice, an equipment supplier or a pharmacy a family added, and Affiliates (/affiliate), whose portal opens with your ExpressAgain account. On a phone the same list is at the top of the menu, which scrolls on its own, with Create Account always at its foot.
One account, any of the three professional doors. The IDC Team, Home Care Team and organization sign-ins use the same email and password. Each has its own Forgot your password? and a Wrong door? Log in as… line to the others. If you sign in at the wrong one you still get in: an organization member lands on the organization's panel and everyone else on their dashboard. The IDC Team and Home Care Team sign-ins also take the family's 6-character access code to join; old /idc links keep working for everyone.
Find my sign-in. Not sure which one you use? Tap Find my sign-in at the foot of the menu, type your email and tap Send me my sign-in links. ExpressAgain sends one email, to that address only, listing each sign-in that email has with its sign-in link and how to reset that sign-in's password. The page always answers the same way, If that email has an ExpressAgain sign-in, we've sent the links to it, and never lists anything on screen, so nobody can use it to find out who has an account. An email with no sign-in gets no email. You can ask up to three times an hour.
Forgot a password? Each door resets its own. Families & patients: Forgot password emails a reset link for the family account. IDC Team and Home Care Team: tap Sign back in, then Forgot your password?. Practices, agencies & case management: tap Forgot your password? on your organization's sign-in. Partners: a new code from the family lets you set a new password; for a partner organization's team, a new team code from your admin. Affiliates use the family Forgot password, because the portal opens with an ExpressAgain account.
Sign in with the email and password you created. Forgot the password? The Forgot your password link emails you a reset. If you would rather not type a password at all, tap Can't get in? Email me a sign-in link instead — the link signs you straight into your own account. It works once and lasts an hour; if it has expired, request a fresh one.
Your loved one can have their own way in. A signed-in family account can set a 5 to 10 digit number code for them and mark a device (an iPad, a phone) as theirs. From then on the login page on that device shows a big number pad — the patient taps the code and is in, no email, no typing. Five wrong tries pause the code for 15 minutes. The code only works on the marked devices, like unlocking a phone.
The same account can also carry a second email and password for the patient, next to the family's, so your loved one has a sign-in of their own and the family keeps theirs. Both are set in Settings under Privacy and Security by a signed-in account; adding a new key asks for the primary password.
What it looks like
Screens at phone width, with sample names — no real person’s information.
