Signed in, but the app looks empty

The device's sign-in has quietly expired; the app now tells you and sends you back to sign in.

1 min readUpdated For: family

An expired sign-in with a cached role used to look like a working app with nothing in it. Now the app notices: the family dashboard says Your sign-in expired — that's why the feed looks empty, and the full app sends you to the login page with your place remembered. Sign in again and everything is there. A sign-in that is used even once a month never expires; only an idle one ages out.

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