ExpressAgain
Troubleshooting

The cloned voice or saved phrases are missing on her device

Her device is almost certainly signed in to a different account; sign in with the family's account or her own key.

1 min readUpdated For: family

This almost always means the patient's device is not signed in to the right account. The cloned voice and the profile live with the account — sign in on her device with the account's email and password, or with her own key (her second login or the number pad), and they come back. If a family member set things up on their own phone first, make sure her device uses the same account, not a fresh one.

Voice setup can also simply take a little time; until it is ready the app speaks with the built-in voice.

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