If this is an emergency or someone is in immediate danger, call 911 or your local emergency number right away. Inside the app, Get Help Now on the Emergency page and the SOS card on every rail speak an emergency phrase at once and then, unless cancelled within five seconds, alert whoever runs the account, the family caregivers and the professional on shift; with no answer the backup contacts get a text and a call. The app never calls 911 by itself. Support cannot help with urgent medical needs.
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