When your agency stops working with your home

When you end your agency, or the agency ends it, you keep full access for 60 days, 30 more while you look for a new agency, with reminders on your Care team page at 30, 14 and 7 days left.

1 min readUpdated For: family

You can end your agency on Care team: Manage on its row, then End enrollment. The logins the agency's organization made in your home stop working at once; a login you gave the agency yourself with a code stays, as you made it. Everything recorded stays in your record: shifts, invoices, notes. The agency keeps a read-only copy of its own work in your home up to that day (who worked, shifts, its invoices and its notes); your care record stays yours.

Full access for 60 days. Whatever the agency covered for your home keeps working for 60 days from the day it ended. If you are looking for a new agency, 30 more days are added on their own: an open care request in the Marketplace, an Agencies and Quotes link sent or a quote received since, or another agency's invitation waiting for your yes. Looking after the 60 days are over does not reopen them.

The reminders. Your Care team page shows the notice the whole time, and at 30, 14 and 7 days left it says how many days are left. Each notice has the same three choices: Find an agency in the Marketplace, Continue on your own plan, and Ask your health plan or case manager to sponsor you. Nothing is emailed or texted about it.

Was this helpful, or is something out of date? Write to support@expressagain.com and a real person will fix it.

Still need help?

A real person reads every message. Family members are always welcome to write on a patient’s behalf.

Email

support@expressagain.com

We typically reply within one to two business days.

Contact page

Text and in-app

Reply HELP to any of our texts for assistance, STOP to unsubscribe.

Signed in? Send a request from the Help Center inbox and see its status there.

Help Center inbox

If this is an emergency or someone is in immediate danger, call 911 or your local emergency number. This Help Center is for using the app, not for medical advice.