Keep the Marketplace off for your team

Where it is. Settings, in your agency's workspace, has a card called Marketplace for your team with one switch: Keep the Marketplace off for your agency's professionals (the card names your agency). Only your organization admin can change it; everyone else on the team reads it. Each change is written to your access log as Turned the Marketplace off for the team, or back on.

What it does for your professionals. While the switch is on, every active professional on your team: does not see the Your Marketplace listing step in Getting started, and it is not counted; does not see the profile lines that live on the Marketplace's Provider Home (role, ZIP area and services); sees one line instead of the Show on my public Marketplace profile switch on their About me; and cannot make their profile public. If they try, they read: your agency keeps the Marketplace off for its team. Ask your agency's office to change it.

Profiles already on the Marketplace. A professional who had already shown their profile is taken out of every Marketplace result while the switch is on: the search, their profile page, a family's saved list, the matches, a request sent straight to them, the emails about new care requests, and the city pages. Nothing is deleted. Turn the switch off and those profiles show again, exactly as they were.

Who it applies to. Your active professionals. Your office and your administrators are not affected, and neither is your agency's own company listing. A professional who also works on their own or for another agency stays off the Marketplace while they are an active professional of any agency that keeps it off.

What it does not do. The public Marketplace website stays open to anyone, including your professionals on their own phones. The switch keeps the Marketplace out of their work in the app; it does not block a website.